Clarification from the agency

This vacancy is open to the Public.

As a STAFF SUPPORT SPECIALIST at the GS-0301-9/11, some of your typical work assignments may include:

• Assist the Administrative Officer (AO) in assessing the effectiveness of several Administrative functions performed in the department, e.g. budget, procurement and/or supply, facility and lease management, telecommunications, time and attendance, travel, and records management.
• Perform administrative functions supporting the deployment of staff to various disaster sites to assist disaster survivors.
• Implement policies and procedures on the acquisition of supplies and services.
• Monitor the accountable property function as required.
• Ensure routine and emergency maintenance of leased facilities is performed.
• Utilize mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.

Note: The duties listed above are for both grade levels. At the lower grade level, closer oversight from the Team Lead or supervisor may be provided.

Conditions of employment

• U.S. citizenship is required
• You must be able to obtain and maintain a Government travel credit card.
• Favorable background investigation required.
• You may be required to complete a one-year trial period.
• This is not a bargaining unit position.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
• If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.

Qualifications

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.

You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.

A combination of education and experience as indicated above. Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.:

GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This specialized experience must demonstrate the following:

• Collects data from diverse sources such as Tableau, Power Bl, unified lending platforms, various other databases that may not be interconnected to analyze trends and develop statistical and narrative reports used for operation performance determinations (after action reports) and program improvement efforts; AND
• Utilizing analytical tools and methodologies, the incumbent gathers and assesses data related to resource utilization (i.e. equipment, deployments, office supplies, and IT equipment), staffing needs, process bottlenecks, and customer satisfaction; AND
• Researching and analyzing data files, electronic systems, or other sources and presenting findings and/or recommendations to management.

To qualify by education, you must have completed two (2) academic years of progressively higher-level graduate education OR Master's degree (or equivalent graduate degree such as LL.B. or J.D. as specified in qualification standards or individual occupational requirements) directly related to the position for example Business Administration, Public Administration, and Organizational Management. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR
A combination of education and experience. For example, 1 full year (18 semester hours or 27 quarter hours) of graduate-level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.

GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This specialized experience must demonstrate the following:

• Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing; AND
• Researching and analyzing data files, electronic systems, or other sources and presenting findings and/or recommendations to management; AND
• Communicating orally and in writing on an organization's mission, policies, guidelines, and/or procedures to various audiences; AND
• Reviewing internal written communications for accuracy prior to release to external sources such as other federal agencies and/or the general public for adherence to program policy guidelines.

To qualify by education, you must have completed three (3) academic years of progressively higher-level graduate education OR Ph.D. or equivalent doctoral degree OR LL.M., in a field directly related to the position for example Business Administration, Public Administration, and Organizational Management. Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR
A combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation. To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage. Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together. The sum of the percentages must equal at least 100% to qualify.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301

Experience refers to paid and unpaid experience, including volunteer work. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/12/2026.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants meeting basic eligibility requirements will be further evaluated based on additional assessments.

In order to be considered for this position, you must complete all required steps in the process. One of the required assessments for this position is an online assessment that measures critical general competencies required to perform the job.

Your application will be evaluated under the Category Rating method based on your assessments. You will receive a score based on the responses to the assessment questions. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. If you meet basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best-Qualified: highly proficient with an overall comprehensive level of knowledge, skills and abilities related to the job based on a complete review of experience, education, and training as described in an applicant's responses to the assessment questions and resume.
2. Well-Qualified: competent in the position with an overall accomplished level of knowledge, skills, and abilities related to the job based on a complete review of experience, training, and education as applicable, as described in an applicant's responses to the assessment questions and resume.
3. Qualified: an overall basic level of knowledge, skills, and abilities related to the job based on a complete review of experience, education, and training, as described in an applicant's responses to the assessment questions and resume.

Your qualifications will be evaluated on the following competencies:
Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.

Failure to submit any of the required documents by the closing date/time of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJobs does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
1. Your Resume - Resume length must not exceed 2 pages and must contain the following information:

• Name, address, telephone number, email address.
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade)
• If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/dd/yyyy to mm/dd/yyyy)
• If other than full-time you must provide hours worked per week.
• PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must contain sufficiently detailed information upon which to make a qualification determination.
• Should you submit multiple resumes, only the latest uploaded resume will be reviewed.

2. In addition to the online application (resume and responses to the occupational questionnaire), you are required to submit the following forms, if applicable. It is the responsibility of the applicant to ensure all documents are legible:

• If you are using education as a substitution for experience (the announcement will state whether this is allowed), or if there is an educational requirement for this position, you must submit a copy of your transcripts (unofficial or official) that clearly describes your qualifying education. If selected, official transcripts will be required;
• If you are claiming Veteran status, you must submit a copy of all required documents to support your claim (including a DD-214 showing character of service)--see VetGuide;
• Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD-214 (showing the character of service) or other proof of service to receive consideration for veterans' preference. For more information on Veterans' Preference, please visit FedsHireVets.gov.
• CTAP/ICTAP/RPL Applicants: Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if applicable), your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330, and your most recent performance appraisal.

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