Clarification from the agency

Open to Public

Serves as the Store Manager in a store with an annual sales volume of $10M - $49.9M and drives the implementation of corporate programs by motivating and supporting the store leadership team to develop and implement action plans that meet key operational objectives. Reports to the Director of Retail or Director of Business Operations. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.

Develops store teams in delivering a Dress Blue Experience. Plans, identifies, communicates and delegates key responsibilities and practices to the store leadership team to ensure smooth flow of operations within the store. Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement in order to direct and coach the store leadership team to take action and achieve operational goals; manages using integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange. Manages through critical organizational change to keep store location operating to standard while inspiring a change-ready environment and building change agility.

Drives weekly and monthly sales goals; drives corporate sales programs and promotions; communicates sales and in-stock opportunities to MCX headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and prepared to provide direction regarding visual merchandising decisions and brand presentation standards.

Creates implementation plans and plans of action & milestones to support execution of district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Monitors and manages management staffing levels. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership teams. Communicates clearly, concisely and accurately in order to ensure effective operations at the store level. Collaborates with other Store Managers to build best practices and alignment to standard retail operations.

Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, associate-oriented manner. Monitors MCX logistics and backroom processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Acknowledges, greets customers and thanks them for their business. Takes prompt action regarding any injury, occupational illness, or property damage resulting from accidents. Ensures the highest levels of safety and security are maintained in the workplace.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS: BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
At least two years of supervisory experience in the retail field is required. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently and skill to supervise employees in the completion of work. Knowledge of big-box store retail operations within hardlines or softlines environments. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Experience analyzing and monitoring financial reports and using information systems for business applications, both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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