Your resume must demonstrate at least one year of Information Technology (IT) Program Manager related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to my experience demonstrating the four competencies above, I have one year of IT Program Manager specialized experience equivalent to the next lower grade level (GS-14) or pay band in the federal service or equivalent experience in the private or public sector that demonstrates mastery knowledge of and experience developing and interpreting strategy, policy, planning and budgeting concepts/practices, in support of interrelations of multiple IT disciplines ( i.e. Cyber Security, Enterprise Architecture , Information Assurance) and program/project management methods related to the management of an organization's Information Security/ Information Technology (I.S./I.T.) and IS/IT support resources. Specialized experience must demonstrate performing a majority of the following duties: 1) Demonstrating a mastery knowledge of DON CIO, Cybersecurity, and DOD Risk Management Framework to ensure that system hardware and software complies with security standards; 2) Showcasing a mastery understanding of DOD Program Planning and budget processes, such as DON Budget Formulation and making recommendations on program budget submissions and reclamas and program initiatives; 3) Developing new and future IT business investments and expenditures to conform to the DOD/DON policy, as well as creating model approaches for IT systems and their software. 4) Providing oversight and direction for matrixed support teams comprised of Contractor and Organic team members; 5) Planning, coordinating and directing the work of staff and finding ways to improve production or increase the quality of Information Technology work directed. 6) Leads strategic planning, investment control, workforce planning, resource management, and/or knowledge management for enterprise information technology solutions
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.