SUPERVISORY IT PROGRAM MANAGER (PLCYPLN) Job in Naval Support Activity, Mechanicsburg, PA

Vacancy No. DSCA-25-12765459-IMP Department Defense Security Cooperation Agency
Salary $149,446.00 to $194,279.00 Grade 15 to 15
Perm/Temp Permanent FT/PT Full-time
Open Date 7/18/2025 Close Date 7/23/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Naval Support Activity, Mechanicsburg, PA


Summary

This position is part of the Defense Security Cooperation Agency. The incumbent will be responsible for serving as the Deputy CIO for IT Operations and Sustainment, playing a pivotal role in developing and implementing IT strategies aligned with DSCA's mission.

Duties

As a SUPERVISORY IT PROGRAM MANAGER (PLCYPLN) at the GS-2210-15 some of your typical work assignments may include:

  • Collaborate with counterparts in policy, planning, data, technology, and cybersecurity, ensuring seamless IT operations by fostering teamwork and communication
  • Core responsibilities include overseeing customer support, database administration, and network and server management
  • Maintain a secure and efficient IT infrastructure while addressing operational needs promptly and effectively
  • Exercise strategic leadership in developing and executing IT operations strategies that supports DSCA's mission
  • The Deputy CIO will collaborate closely with the Deputy CIO for Policy and Planning (DCIOPP), the Deputy CIO for Data, Technology, and Cybersecurity (DCIODTC), and the Deputy CIO for IT Operations (DCIOITO) to ensure the smooth operation and sustainment of IT infrastructure
  • By fostering teamwork and open communication, the Deputy CIO will ensure that all operational and sustainment needs are met promptly and effectively
  • The Deputy CIO oversees IT operations, including customer support, database administration, and network and server management
  • This includes managing Help Desk services, ensuring quick and efficient issue resolution, and overseeing Windows System Administration teams to maintain a secure and well-functioning IT infrastructure
  • Additionally, the Deputy CIO will supervise database administration efforts, ensuring that systems are optimized for performance, security, and reliability while managing and safeguarding the agency's data assets
  • Serve as chair or key advisor of IT governance boards or committees, providing direction to or receiving support from the IM&T and DSCA
  • Manage DSCA's IT infrastructure, which includes servers, workstations, network systems, and applications
  • Focuses on ensuring the security, reliability, and performance of these systems while supporting business continuity and disaster recovery initiatives
  • Works with IT teams to implement proactive maintenance strategies, identify risks, and ensure that the IT infrastructure meets the needs of the agency while complying with all relevant regulations and security policies
  • Leads efforts to enhance database administration support, ensuring that all systems are optimized for high availability, data security, and performance
  • Oversees the implementation and optimization of IT service management frameworks such as ITIL, driving improvements in incident management, problem resolution, and change management processes
  • Manages the budget and resource allocation for the IT operations division, ensuring that the department's financial needs align with the overall business goals and priorities
  • Works closely with the financial department to establish and track the IT department's operational and capital budgets
  • Monitors expenditures, makes cost-effective decisions, and ensures that the department operates within its financial framework
  • Establishes key performance indicators (KPIs) and service level agreements (SLAs) to assess and improve the effectiveness of IT operations
  • Through regular performance monitoring, identifies areas for improvement and implements measures to enhance service delivery and minimize operational risks
  • Proactively implements risk management measures, ensuring potential threats to data, systems, and infrastructure are identified and mitigated in a timely manner

Requirements

Conditions of Employment

  • Must be a U.S. citizen
  • Males born after 12-31-59 must be registered for Selective Service
  • Resume and supporting documents (See How To Apply)
  • Suitable for Federal employment, determined by a background investigation
  • May be required to successfully complete a probationary period
  • Work Schedule: Full Time
  • Overtime: Occasionally
  • Tour of Duty: Flexible
  • Recruitment or Relocation Incentives: May be Authorized
  • Fair Labor Standards Act (FLSA): Exempt
  • Financial Disclosure: Required
  • Telework Eligibility: This position is not telework eligible
  • Must obtain/maintain Non-critical Sensitive/Secret security clearance
  • Incumbent must attain DoD Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements
  • Incumbent must attain at least an Information Assurance Technical (IAT) Level 2 certification within 6 months of entering the position
  • This is a drug testing designated position
  • Incumbent is required to submit an Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position
  • Incumbent may be required to work other than normal hours, which may include evening, weekends, and/or holidays and/or overtime
  • Work may require travel away from the normal duty station on military or commercial aircraft

Qualifications

You may qualify at the GS-15, if you fulfill the following qualifications:

One year of specialized experience equivalent to the GS-14 grade level in the Federal service:
  • Leading the development and execution of Information Technology (IT) operations strategies
  • Overseeing IT operations, including customer support, database administration, and network and server management
  • Supervising and mentoring program managers, ensuring effective execution of IT portfolios and projects
  • Developing long-range program goals and objectives for subordinate supervisors to follow
  • Managing the budget and resource allocation for the IT operations division
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/)

The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.

Selective Service Requirement: Please visit http://www.sss.gov for more information.

For more information, please visit
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d

Other Notes:

Incumbent must attain DoD Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384 and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoD SCW Basic-level certification courses within one year. Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoD SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years.

Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf

Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Occupational Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Competencies:

  • Financial Management
  • Leadership
  • Strategic Thinking


Military Spouse Preference: If you are entitled to military spouse preference, in order to receive this preference you must choose the spousal eligibility in your application package referencing MSP Military Spouse Preference. Your preference entitlement will be verified by the employing agency. To claim Military Spouse Preference (MSP) please complete the Military Spouse PPP Self-Certification Checklist, save the document and attach it to your application package.

Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming MSP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

Required Documents

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc...). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

The following documents are REQUIRED
1. Your resume:

  • Your resume may be submitted on any format. It must include your name and contact information and support the specialized experience described in this announcement.
  • For qualifications determinations your resume must contain the number of hours worked per week and the dates of employment (i.e., "HRS per week and month/year to month/year" or "HRS per week and month/year to present").
  • For additional information see: What to include in your resume
2. SF50
  • All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc.
3. Veteran's Documents:
  • If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility:
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf
If you are claiming Military Spouse Preference, you must submit supporting documents with your application package. These documents must provide acceptable information to verify: you reside within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor, proof of military member's active duty status, and other documentation required by the vacancy announcement to which you are applying; and must meet all pre-employment criteria and be eligible for immediate noncompetitive appointment to a position in the competitive service. Documentation required: Marriage Certificate or License, Signed Self-Certification Checklist, Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable), Transcripts (if applicable). Additional documentation required if previously held a federal position: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 Information, and documentation of performance rating of record (dated within the last 12 months)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12765459.

Agency contact information

DSCA Servicing Team
Address
Defense Security Cooperation Agency
1851 S. Bell
Room 501
Arlington, VA 22240
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. All applicants must meet qualifications and eligibility criteria by the closing date of the announcement.

This announcement may be used to fill additional vacancies.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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