Summary
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
This job is open to
Clarification from the agency
U.S. CITIZENS
Duties
- You will monitor metrics and performance of incidents, requests, and work orders to maintain health metrics for the 3NB in these areas.
- You will coordinate with detachments and external stakeholders to manage workloads, priorities, and queues to ensure incidents, requests, and work orders are being processed within defined timelines and parameters.
- You will promote safety, cost reduction, incentive awards, and suggestion programs; conducts position management reviews and management analysis to improve the efficiency and effectiveness of operations.
- You will ensure the programs are providing systems administration support, unified communications support, field service support, and incident management to provide continually improving MCEN support to U.S. forces in the AOR.
Requirements
Conditions of Employment
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to obtain and maintain a TOP SECRET security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
- You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
- This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.
- This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
- Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
- You will be required to obtain and maintain a current valid United States driver’s license.
- You will be required to obtain and maintain a Status of Forces Agreement (SOFA) Driver's license.
- Supervisors in the executive branch have a heightened personal responsibility for advancing government ethics. You will be required to review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.
- Conditions of Employment continued in Qualifications section.
Qualifications
Resumes must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: plan and schedules work in a manner that promotes a smooth flow and even distribution.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing oversight of execution of IT plans and projects and recording lessons learned for continual process improvement.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Developing Plan of Action & Milestones (POA&M) that describe the actions and reporting required to successfully respond and complete official organizational tasks and assignments.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Assisting with the development of COOP and DR plans by providing recommendations and inputs on resources as they relate to plan execution
In addition to the experience demonstrating the four competencies above, applicants must have one year of specialized experience equivalent to the next lower grade level (GG-12) or pay band in the federal service or equivalent experience in the private or public sector managing the daily performance of the customer service section which monitor metrics and performance of incidents, requests, and work orders to maintain health metrics; coordinating with detachments and external stakeholders to manage workloads, priorities, and queues to ensure incidents, requests, and work orders are being processed within defined timelines and parameters.
This position is within the Work Category Program Manager at Work Level 801, Series and Grade 2210-13. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Conditions of Employment continued:
~ The incumbent participates in a continuous learning (CL) program as described in SECNAVINST 5239.20A and SECNAV M-5239.2. An annual 20 hour minimum of Cyber Workforce related continuous learning must be documented in a current individual development plan signed by both the employee and supervisor.
~This position has been designated as a Cyber Workforce position in the DoD Cyber Workforce Framework (DCWF) role of (801, Program Manager) (Advanced Proficiency Level) and, as a condition of employment, the incumbent of the position is required to maintain qualifications in accordance with DON Cyber Workforce Program requirements of SECNAV M-5239.2.
~ The incumbent must obtain the required credentials within 12 months of appointment and maintain those credentials as described in SECNAV M-5239.2 for DCWF role of Program Manager, Work Role Code: 801. For more information, please review SECNAV M-5239.2 Chapter 3, paragraph b (1) (g) 1.
~ Failure to meet a condition of employment may result in disciplinary and/or adverse action up to
removal from federal service.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer. You will be rated based on the information provided in your resume, along with your supporting documentation.
If selected, you may be required to provide additional supporting documentation.
If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All qualification requirements must be met before being considered for any vacancies.
Required Documents
A complete resume is required. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer's name, starting and end dates (Mo/Yr), hours per week, and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.
Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified.
Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor
Are you a disabled veteran or claiming 10-point veterans' preference?
If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference.
You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You must provide an un-sanitized version of the documents if you are selected.
How to Apply
Interested Applicants must submit resumes/application packages to:
CHRISTOPHER FERGUSON at christopher.ferguson@usmc.mil with DE-12433801-24-ILR and SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) in the subject title of the email.
Facsimile applications will not be considered.
All resumes/applications must be received no later than the close date of this flyer.
It is the applicant's responsibility to verify that all information in their resume and documents, are received, legible, and accurate. HR will not modify answers/documents submitted by an applicant.
Failure to submit a complete application package will result in an ineligible rating and loss of consideration.
Next steps
Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Our evaluation will be based on the information you provide. You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.
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