SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5)

Clarification from the agency

WHO MAY APPLY: All qualified permanent and indefinite Title 5 National Guard employees who are currently working for the Directorate of Information Management (DOIM) in Jefferson City, Missouri.

• Operates with customer's best interests in mind.
• Provides customer training on IT systems and processes as required.
• Performs other duties as assigned.
• Establishes performance standards and evaluates employee performance.
• Reviews and recommends approval of, candidates for promotions and recognition.
• Gives advice, counsels, or instructs individual employees, on both work and administrative matters.
• Develops and evaluates performance standards.
• Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates.
• Determines and approves training needs and establishes formal training plans.
• Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
• Maintains knowledge of expertise area through research, education, training, and on the job experiences.
• Develops and manages customer service performance requirements.
• Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements.
• Develops and maintains problem tracking and resolution databases.
• Provides computer resource acquisition management support and oversight of information technology assets.
• Contributes to developing customer support policies, procedures and standards.

Conditions of employment

• Acceptance of an Excepted Service position constitutes concurrence with these requirements as a condition of employment.
• United States Citizenship is required.
• Males born after 31 December 1959 must be registered for Selective Service.
• Participation in direct deposit is mandatory.
• Failure to complete management prescribed courses for full-time support personnel within the first year of employment or assignment, may be cause for reassignment or termination.
• Federal employment suitability as determined by a background investigation.
• Position is subject to the provisions of the DoD Priority Placement Program.
• May be required to successfully complete a trial period.
• Must obtain and maintain a minimum of SECRET clearance. TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required based on the highest classification level utilized in the state.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• May be required to travel to and from offsite worksite(s) from the normal work area to perform assigned duties. Due to distances involved, travel may involve one or more overnight stays.
• Incumbent must complete appropriate training and obtain/maintain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II or III within 9 months of hire.
• Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
• Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
• The employee may be required to travel in military and/or commercial vehicles to perform temporary duty assignments.
• Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework.

Qualifications

GS-12 SPECIALIZED EXPERIENCE: Must possess possess one year of specialized experience, education or training equivalent to at least the GS 11 grade level that demonstrates the ability to plan, schedule, control and direct a communications and information systems function; perform long-term planning and organizational development of a computer and communications network support function; initiate, plan, organize and carry out assignments, coordinate work with others and determine the approach and methodology to be used; and lead, direct and assign work of personnel?


DOD Information Awareness Certification Requirements:

The employee must obtain and maintain at a minimum a Secret security clearance.

Incumbent must possess or be able to obtain and maintain certifications per DoD Directive8570.1-M,AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP). Failure to satisfactorily obtain and maintain required certifications in accordance with the listed publications are grounds for termination.

Selectee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication8570.01-M,Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1 dated 15 May 2008).


Priority Placement Information:
Applicants who meet one of the DoD Priority Placement Program categories below are eligible to apply with this preference. (See Required Documents section)

• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible"
• Priority Placement Program, DoD Retained Grade

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

To apply for this position, you must submit a complete Application Packet which may include the following:

1. Resume (must include the following information)
   1. First and Last Name
   2. Contact Information (Phone Number and Email)
   3. Position Title(s)
   4. Company/Organization Name(s)
   5. Dates of Employment (MONTH and YEAR)
   6. Duties Performed - brief descriptions that show you can perform the tasks at the required level listed in the job announcement

2. Transcripts - Only a requirement if education is required OR you substitute education for specialized experience
   Unofficial copies may be submitted for application purposes, but placement will not occur until official transcripts have been provided.
3. SF-50 - If you have previously been employed by another Federal Agency or previously worked for our agency, please submit a copy of the last Notification of Personnel Action (SF-50).
   This is NOT a requirement for those that have never been employed by a Federal Agency or those currently employed by our agency.
4. DD214s

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