Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include:
Using significate judgement, initiative, and resourcefulness when deviating from established methods to address the myriad of issues that arise with an active Video Teleconference (VTC) team.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Experience demonstrating this competency include:
Promoting and sharing lessons learned and methods developed to improve the capability and reliability of VTC.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include:
Providing face-to-face conferences and exchange of data with personnel from either point-to-point or multiple sites and locations supporting shore and facilities and the Fleet.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include:
Addressing weaknesses and vulnerabilities in the system by analyzing trends and patterns.
In addition to my experience demonstrating the four competencies above, I have qualifying experience such as:
-Experience managing the operation of a Video Teleconferencing (VTC) over Secure Internet Protocol (VTCoSIP) and Voice over Secure Internet Protocol (VoSIP) networks.
-Experience overseeing the installation and operation of Voice and VTC equipment and troubleshooting Local Area Network (LAN)-based and Integrated Service Digital Network (ISDN)-based video equipment.
-Experience troubleshooting Windows servers and CISCO routers and switches.
-Experience conducting risk and vulnerability assessment of installed information systems.
This position is within the Work Category SUPERVISION & MANAGEMENT at Work Level FULL PERFORMANCE, Series and Grade GG-2210-12
Additional qualifications information can be found from the following Department of Defense website:
https://dodcio.defense.gov/Cyber-Workforce/CES.aspx