SUPERVISORY IT SPECIALIST (NETWORK/CUSTSPT)

Clarification from the agency

Current permanent employees of DoD, Veterans, and DoD Military Reserve (MR) and National Guard (NG) Technician Preference eligible and DoD Retained Grade Preference eligibles.

• You will provide advice and assistance to customers; direct the troubleshooting and resolution of complex problems; and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical mission activities.V
• You will support the Theater Network Operations and Security Center in the development and maintenance of a comprehensive database of technical queries and corresponding resolutions in Remedy.
• You will oversee and direct the local/intra-base network operations, asset management, information assurance and field services for the organization.
• You will direct the configuration of local enterprise switches, and routers; monitoring of networks performance; performance of network diagnostics; analysis of network traffic patterns; installation of network software fixes and upgrades, etc.
• You will plan, prioritize, and schedule subordinates work including the delegation of work to subordinate supervisors; assign work based on priorities, difficulty of work to be performed, and subordinate capabilities, etc.
• You will develop subordinate performance standards and; exercises leave authority; evaluate subordinate performance; and advise and counsel on work and administrative matters; makes decisions on work problems presented by personnel, etc.
• You will review the ONE-NET enterprise to assess overall compliance with IT plans and policies and alignment with mission requirements.

Conditions of employment

• Must be a US Citizen
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is an overseas position. You will be subject to and must be able to satisfy the overseas requirements of the 26Jul12 DODI 1400.25 V1230: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025v1230.pdf
• This position may require travel to places within and outside the contiguous United States which could include remote or isolated sites. You may be required to travel on military and commercial aircraft for extended periods of time.
• If eligible for permanent change of station, the appointee will be required to sign a transportation agreement to establish a Government time in service requirement of 12 months.
• Must be able to obtain and maintain a U.S. Passport.
• May be required to obtain a VISA dependent on the overseas country's laws/regulations.
• You will be required to sign the Statement of Understanding for Overseas Employment acknowledging receipt and understanding of the statement of living and working conditions for this location.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code 752 (CPSP), (INTMD) and 723 (COMSEC) (BASIC). The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or fail the test. You will be subject to random testing.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.
• Supervisors in the executive branch have a heightened personal responsibility for advancing government ethics. You will be required to review the 14 General Principles of Ethical Conduct at 5 CFR 2635.101.

Qualifications

Applicant must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled.
Qualifying experience would be demonstrated by I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: plan, design, develop, acquire document, test, implement, integrate, maintain, or modify systems for solving problems or accomplishing work processed by using IT systems such as computers, serves, routers, etc.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: assist customers in installing applications, troubleshoots post-installation problems, and coordinates the technical support of deployed applications.
3. Oral Communication -Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT related experience demonstrating this competency include: prepare and deliver presentations to management on audit findings.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT related experience demonstrating this competency include: analyze cost effectiveness, identify and interpret relevant information including industry standards and practices user requirements, develop alternative approaches to addressing issues and recommend solution.
In addition to my experience demonstrating the four competencies above, your resume must demonstrate at least one year of qualifying experience. Qualifying experience must demonstrate the following: Possess qualifying experience directly related to the position and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Experience with Personnel Management, Customer Service, Network Management, Project Management, Information Assurance, Process Improvement, Budget Planning and Execution, and holding a current certification or degree to qualify as CSWF 752 Cyber Policy and Strategy Planner at the Intermediate-level. Additional certification or educational experience in the IT field such as an undergraduate or graduate degrees in tech or management from an accredited university or certifications, such as Certified Authorization Professional, CompTIA Security+. Certified Chief Information Security Officer (CCISO), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), CompTIA Advanced Security Practitioner (CASP+), GIAC Security Leadership Certification, Lean Six Sigma, and Project Management Professional are favorably viewed. Experience working with DoW networks and military personnel highly recommended.

This position is within the Work Category Supervision & Management at Work Level III, Series and Grade GG-13.

Additional qualification information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies:

PARTNERING, ACCOUNTABILITY, MANAGING HUMAN RESOURCES, INFORMATION RESOURCES MANAGEMENT, INFORMATION TECHNOLOGY CUSTOMER SERVICE, INFORMATION TECHNOLOGY POLICY AND PLANNING

This recruitment will utilize the following technical assessment tools: USA Hire, Structured Interview.
If selected, you may be required to provide supporting documentation.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

All qualifications requirements must be met by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You are required to provide documentation that supports the eligibility and qualification claims made in your resume. You must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application package. Applicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring manager. Cover letter is optional.

A complete resume is required. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.

Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.

Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume regarding education or degrees MUST be supported by official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified. Claims for approved "grandfather" clauses must be fully supported with documentation.

Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

DoD Components with CES positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. Examples of these documents include: a DD-214 (Member-4 copy); a Statement of Service (if you are currently active duty) from your unit which states the date you entered on active duty, the date you are separating, character of service, and the campaign medals you have received. Veterans with a service-connected disability rating must submit an official written document from the Department of Veterans Affairs certifying your compensable service-connected disability rating with overall percentage clearly shown.

Application documents, including supplemental ones, may be shared outside the Human Resources Office. Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates). You may redact this information before submitting; however, if selected, you mustprovide unredacted originals.

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