Your resume must reflect one year of specialized experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Perform information security or assurance processes to maintain protection of sensitive data.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Analyze customer network security configurations to verify previously identified threats or vulnerabilities have been resolved.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Develop a communication plan to establish information technology (IT) architecture and infrastructure planning and management objectives.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Evaluate network malfunctions to solve information technology (IT) system problems.
In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (
GS-13) or pay band in the federal service or equivalent experience in the private or public sector performing the following duties: 1) Developing and interpreting policies, procedures, and strategies governing the planning and delivery of Information Technology services; 2) Assessing the effectiveness of new or evolving IT security concepts, standards, and methods; 3) Interpreting cyber security mandates and directives to determine impact on programs, to include acquisition, implementation, coordination, and management activities; 4) Providing guidance to leadership, operational staff, and customers that enables a secure and available IT infrastructure and Information Management and Information Technology (IM/IT) capabilities; and 5) Ensuring the integration of IT programs and services for compliance to IT policies and procedures. NOTE: THIS INFORMATION MUST BE SUPPORTED IN YOUR RESUME TO BE CONSIDERED FOR THE POSITION.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.