GENERAL EXPERIENCE: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE: To qualify for the GS-2210-14 level, you must have 1-year experience equivalent to at least the next lower grade. Developing goals and objectives that integrate into state short and long term operational plans. Experience advising staff regarding policies, procedures, and directives of higher-level management or headquarters. Experience evaluating reports by analyzing facts and performing appropriate research and prepare detailed responses. Able to provide authoritative advice, information and guidance regarding current and future information systems concepts, doctrine, practices, operations and technologies. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel.