SUPERVISORY MEDICAL SUPPORT AS Job in San Diego, CA

Vacancy No. CBSX-12724320-25-JJ Department Veterans Health Administration
Salary $68,534.00 to $89,101.00 Grade 8 to 8
Perm/Temp Permanent FT/PT Full-time
Open Date 4/15/2025 Close Date 4/25/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
San Diego, CA


Summary

Nursing Service is recruiting for one Supervisory Medical Support Assistant Position. This position serves as the direct line supervisor for all Medical Support Assistants within the Ward Administration.

This job is open to

Clarification from the agency

This announcement is open only to employees of the VHA.

Duties

The Supervisory, Medical Support Assistant supervises and evaluates work performance on the Medical Support Assistants, Advance Medical Support Assistants and Lead Medical Support Assistants on the following duties in specific areas. The Supervisory, Medical Support Assistant is the Subject-Matter-Expert (SME) in all areas supervising.

Inpatient:
a. Telephone etiquette; recording and relaying messages to appropriate staff. Aware of unit specific policies and can identify each; observing HIPAA and Privacy Practices;
b. Admissions/Discharge/Transfer movements; corresponding transfer movements such as ASIH (Absent Sick in Hospital Movements) and placing patients out on PASS; corresponding discharge movements such as Return from ASIH or discharge from one division and admission to another division; aligning the Treating Specialties to the correct Ward Location; Provider changes; Bed Switches;
c. Daily updated whiteboards in the patient's room;
d. Bed Management Solution (BMS) usage; placing appropriate icons on BMS by transcribing provider's orders; placing patients' nurses' name; placing patients' on the Pending Bed Placement List;
e. Scanning of medical documentation in the patients' electronic medical record;
f. Scheduling of post discharge appointments; ensure that subordinates are following national Scheduling Directive;
g. Verification of patients' orders in CPRS;
h. Verification of patient demographics prior to discharge
i. Arranging transportation for discharged patients
j. Accessioning of patient labs and /or radiology orders
k. Processing of patients' funds, valuables and clothing

Outpatient: (Includes duties listed under Inpatient)
a. Timely completion of clinic encounters
b. Insurance captures in ICB
c. Scheduling of appointments following National Scheduling Directive
d. Scanning of medical documentation
e. ADT Movements
f. Verification and updating patient demographics
g. Consult Management

Work Schedule: Monday - Friday 8 hour shifts, weekends and holidays as needed
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Basic Requirements:
  • United States Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience and Education:
  • (1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • (2) Education: One year above high school; or
  • (3) Experience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Certification: None
  • English Language Proficiency: Must be proficient in spoken and written English.
Grade Determinations: GS-8 Supervisory Medical Support Assistant.
  • Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or disciplinary setting. Assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.
In addition, you must have experience which demonstrates the following knowledge, skills and abilities:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and training.
4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
5. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: VA Handbook 5005/117 Part II Appendix G45, Medical Support Assistant Qualification Standard

Preferred Experience: A minimum of two (2) years professional experience as a Lead Medical Support Assistant, supervision of staff, and performance improvement. Knowledge, skills, and abilities to gain the trust and respect of a highly diverse staff of leadership, peers and subordinates in order to achieve the mission of honoring and serving Veterans through excellence in healthcare Skill in managing and directing the work of others to accomplish program goals and objectives, and ability to devise ways to adapt work operations to new and changing programs, staffing, conflict resolution, scheduling, and budget requirements, etc. Ability to translate management goals and objectives into well coordinated and controlled work operations

The full performance level of this vacancy is GS-08.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying or lightweight items e.g. folders, claims files, etc.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Other (1)
  • Resume
  • SF-50/ Notification of Personnel Action

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/25/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12724320.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

Jason Jerome
Address
San Diego VA Medical Center
3350 La Jolla Village Drive
San Diego, CA 92161
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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