SUPERVISORY MEDICAL SUPPORT ASSISTANT Job in Brockton, MA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

The Supervisory MSA monitors and makes work assignments, provides input on performance,
resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and administrative and clinical staff in order to resolve day to
day conflicts. The supervisor MSA has full administrative and professional responsibility for planning and directing the medical support assistants and lead medical support assistant activities. He/she is responsible for extracting and analyzing data in order to provide reports in support of performance measures to higher level management. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. The Supervisor MSA works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work. The supervisor works collaboratively in an interdisciplinary coordinated care delivery model (Psychiatry, Psychology, Social work, Nursing) within the Mental Health Programs and performs all related duties;
customer service and other duties as assigned for the proper and timely treatment of patients and assure appointments schedulers are maintained by the clerical support staff for all MH outpatient clinics. The Supervisor must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well shift patients to other clinicians as conflict with staffing and/or coverage occurs under guidance from the clinic managers. The Supervisory MSA provides administrative support in maintaining daily clinical operations of the MH Outpatient Services. The MSA Supervisor assists in communicating policies and announcements of changes in MH Outpatient procedures to various stakeholders. The Supervisory MSA is responsible for ongoing space concerns of the Outpatient MH. The Supervisor may assist with space allocation, meeting space needs of staff and coordination of any space moves as necessary; reviews EOC rounds. The Supervisory MSA may assist in the preparation for Joint Commission surveys and OMHO (Office of Mental Health Operation) reviews and visits. The Supervisor MSA will ensure travel requests are processed by the clerks in timely manner and train the clerks on how to process the beneficiary travel requests. will manage and track appointments for new patients in the SharePoint. The Supervisor MSA will assist the MSA staff and provide cross coverage in the check-in process, and use each interaction with patient to validate and update patient demographic information either in person or by phone.



Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Functional Statement #:F00180
Relocation/Recruitment Incentives: Not Authorized

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/08/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12748484.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.