SUPV IT SPECIALIST (CUSTSPT) Job in Vaihingen, Germany

Vacancy No. CES-DISA-12791140-25-DJB Department Defense Information Systems Agency
Salary $90,025.00 to $117,034.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 9/10/2025 Close Date 9/16/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Vaihingen, Germany


Summary

If you want to do interesting and challenging work and to make a contribution to national defense, DISA is a great place for you!

Duties

  • Serves as a Section Chief directing and supervising employees highly skilled in customer support.
  • Manages the functions and staff required to support the planning, and delivery of customer support services, including troubleshooting, planning, customer assistance, and or training, in response customer requirements.
  • Directs accomplishment of highly critical mission and functions of the organization supported.
  • Keeps abreast of "state-of-the-art" advanced technology.
  • Studies appropriate journals, participates in computer users technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.
  • Plans and supervises the work of a work unit for which the programs and objectives are clearly defined, and the organizational structure is fully established.
  • At this level of supervision, more than one kind of work may be present, requiring an additional body of knowledge, and moderate variations in workload may be imposed on the supervisor due to cyclic fluctuations.

Requirements

Conditions of Employment

  • Must be a U.S. Citizen.
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • This position is required to obtain and maintain a TOP SECRET security clearance.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Qualifying Experience:

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

AND

To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: experience providing technical support to customers on hardware and software issues in accordance with organizational processes; experience providing technical guidance, advice, and support in troubleshooting issues and resolving complex problems internal and external customers, developing and managing customer performance requirements and customer support policies and procedures.

Education


There is no substitution of education for specialized experience at the GS-13 grade level.


Additional information

  • Current Federal employees within CONUS who are selected through a formal competitive recruitment process for a lower graded position overseas may be afforded pay retention if their pay would otherwise be reduced. Pay retention may be granted to employees already in the overseas area if the recruitment efforts had been extended outside the overseas command involved and the individual selected will have to PCS. Locality rates of pay will not be used for pay setting when transferring to the overseas area.
  • Telework availability will be based upon the mission requirements and supervisory determination
  • Eligibility for foreign-area allowances such as Foreign Post Allowance and Living Quarter Allowance will be determined at the time of hire.
  • Military Spouse Preference (MSP)/Family Member Preference (FMP) - Candidates claiming MSP/(FMP) must include a copy of sponsor's permanent change of station orders authorizing movement of spouse to the overseas command or other appropriated documentation that support the preference. Additional documentation may be required prior to granting the preference. Family members of locally hired DoD civilian employees are not eligible for Family Member Preference.
  • The DoD policy on overseas employment for civilian employees limits overseas tours to 5 years. Extensions beyond 5 years are designed to provide management flexibility to meet defined mission requirements that otherwise cannot be made. Case-by-case extensions beyond the 5-year limit may be granted in extremely rare situations.
  • U.S. citizens in Germany under ordinary resident status are not eligible to apply for appointment under Status of Forces Agreement (SOFA).
  • A one year probationary or trial period may be required.
  • This position is subject to completion of 1 year probationary period for assignment to a supervisory position.
  • Current DoD employees who accept this position will have statutory return rights to the same grade they held prior to accepting this position.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Moving costs MAY be paid.
  • Recruitment, relocation, or retention incentives MAY be authorized. . The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
  • No-fee passport required. US Government civilian personnel who have not received their no-fee passport prior to departing CONUS may enter Bahrain using a tourist passport. Civilian personnel cannot enter Bahrain on ID card and/or travel orders. The passport must be valid for at least six (6) months beyond the date of arrival in Bahrain. Vis issued upon arrival in Bahrain. Visa cost is 5 BD (approximately $13.25 USD). Traveler may be reimbursed on travel voucher.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here).
  • Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.
  • This position is subject to the limitations imposed by the DOD Priority Placement Program.
  • All applicants are encouraged to apply electronically. You may contact 317-212-0454 for assistance.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Leadership
Information Management
Oral Communication
Written Communication

The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:




You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12791140

Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil

Required Documents

FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.

  1. Transcripts: If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating.
  2. SF-50 - Notification of Personnel Action for current or former federal employees- All applicants to include current agency employees must provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
  3. Veterans Preference Documentation:
  • You must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty", showing the dates of active duty service, type of discharge and the character of service. Alternatively, If you are a current military member in active duty service and do not have a copy of your DD-214, you must submit a written documentation from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. The certification should also include your rank, dates of active duty service and what they condition of discharge is thought to be.
  • If claiming 10-point preference and/or are a 30% or more Disabled Veteran, you must submit both a DD-214 or expected discharge documentation as described above AND a copy of a letter from the Department of Veterans Affairs (VA) or your branch of service certifying the presence of service-connected disability and indicating the percentage of disability
  • If you are claiming eligibility based on 10-point derived veterans' preference you must also submit a Standard Form 15 (SF-15) "Application for 10-Point Veteran's Preference" and any required documents indicated on the SF-15 to substantiate the claimed preference.
  1. ICTAP Eligible - A copy of the RIF separation notice and SF50 if available.
  2. Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF. Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. https://www.esd.whs.mil/Directives/forms/dd3000_3499/DD3145-4/
  3. Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the MR and NG Technician PPP Self-Certification Checklist to verify your eligibility for MR and NG Technician preference. Click here to obtain a copy of the MR and NG Technician PPP Self-Certification Checklist.
  4. Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the MR and NG Technician Disability PPP Self-Certification Checklist to verify your eligibility for MR and NG Technician Disability preference. Click here to obtain a copy of the MR and NG Technician Disability PPP Self-Certification Checklist.
  5. Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
Your complete Application Package must be received no later than 11:59 pm Eastern Time on 09/16/2025 .

WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on09/16/2025 , or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate. HR will not modify answers submitted by an applicant.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Your Resume
  • Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume? at USAJOBS.
  • DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume? at USAJOBS.
  1. A complete Assessment Questionnaire
  2. Other required supporting documents: (SEE BELOW FOR MORE INFORMATION ON REQUIRED SUPPORTING DOCUMENTS)
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
  1. Follow the prompts to complete the assessment questionnaire and upload required documents.
  2. Please ensure you click the Submit My Answers button to submit your application.
  3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

HR Customer Care Center
Address
DISA - HC/Data Center LOB
6910 Cooper Road
Fort Meade, MD 20755-7088
US

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The occupational questionnaire and the resume that you submit will be used to assess your qualifications for the job, and to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

(317) 212-0454
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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