SURVIVOR OUTREACH SERVICES COORDINATOR (TITLE 32) Job in Raleigh, NC

Vacancy No. NC-12803627-AR-25-210 Department Army National Guard Units
Salary $77,210.00 to $100,369.00 Grade 11 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 9/29/2025 Close Date 10/28/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Raleigh, NC


Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a SURVIVOR OUTREACH SERVICES COORDINATOR (TITLE 32), Position Description Number D2019000 and is part of the NC G1, National Guard (G1-SSS / MD 1325-920).

POSITION MAY BE SUBJECT TO WORK WEEKENDS, TRAVEL AND ON CALL DUTIES.

This job is open to

Clarification from the agency

The area of consideration for this position is CAT 1 (Areas 1-3) (NCARNG). Applications will only be accepted from current military members of the North Carolina Army National Guard.

Duties

As a SURIVIOR OUTREACH SERVICES COORDINATOR, GS-0301-11, you will provide support services to survivors of Soldiers who have fallen in combat as well as support to the survivors of all Soldiers who have passed while on duty; provide short term and long-term case management, (network of providers); benefits counseling; financial planning; legal assistance; personalized, integrated web-based support; one-stop service provider; service delivery based on specific individual needs; support as long as the family member wants/needs support; coordinator will provide awareness education to the military community about the needs of survivors and maintain linkage between survivor and the Army; program effectiveness significantly impacts force readiness and the quality of life for military beneficiaries; perform under the supervision of their perspective state G-1, The Army National Guard Family Morale Welfare/Recreation Command; ARNG sets the overall objectives and resources available; collaborate in developing deadlines, approaches to unusual/ particularly sensitive problems; responsible for coordinating recommendations, actions with counterparts in higher/lower echelons within Army, Department of Defense, Department of Veteran Affairs, other federal agencies, state and local government officials, representatives of private industry contractors; recommendations/conclusions presented by the employee are reviewed only for compatibility with policy objectives, program goals and are normally accepted without significant change; coordinate/ maintain professional standards of service and ensures that SOS program functions are carried out in accordance with governing laws, policies, regulations, professional standards of service; conduct research on emerging service configurations and service delivery methods; develop working relationships with a broad range of Department of Defense agencies, the Veterans Administration, Veteran Service Organizations, community and service organizations; identify needs of survivors of fallen soldiers while brokering resources to meet their needs; plan for and effectively uses fiscal resources allocated to the SOS program; in the absence of a state Casualty Manager, be assigned as the states Supervisory Casualty Operations Manager.


POSITION MAY BE SUBJECT TO WORK WEEKENDS, TRAVEL AND ON CALL DUTIES.

Requirements

Conditions of Employment

  • NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
  • This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
  • Selectee will be required to wear the military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • Participation in direct deposit is mandatory.
  • You may be required to successfully complete a 1- or 2- year probation/trail period to assess performance, conduct, agency needs, public interest, and efficiency. Employment ends unless certified in writing that it advances the agencies interest.

Qualifications

Military Grades: Enlisted (E7 to E9), Warrant Officer (WO1 to CW4), or Officer (1LT to CPT)

Minimum Requirements: Experience, education, or training which provided a general knowledge of principles of organization, management, and administration. Experience using computer and automation systems.

SPECIALIZED EXPERIENCE: Must have at least 24 months experience, education or training in program or managerial experience in a type of work or a combination of functions directly related to the position to be filled or in comparable work or functions. Experience developing and recommending policy; organizing and carrying out specific programs, evaluating and recommending changes in methods of operations. Experience in supervisory, staff or technical work which included study, analysis or evaluation leading to the development or improvement of managerial or administrative policies, practices and procedures. Experience preparing written communications and oral presentations.

Education

You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Required Documents

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.

2. Other supporting documents:

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12803627

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.


To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

MAJ Ellen Wynn
Address
NC G1
1636 Goldstar Drive
Raleigh, NC 27607
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.