Summary
This position is located within Commander, Mid-Atlantic Region, Fleet and Family Readiness Program. The purpose of this position is to assist with Golf Pro Shop operations.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Performs most or all of the following duties, which are typical, but not all inclusive:
Greets all patrons and assists them with any of their golfing needs. Rings up sales of green fees, carts, range balls and other services/merchandise in appropriate sales categories. Ensures all players are properly signed in, and all fees paid. Meets golfers during play to ensure receipts reflect the proper number of holes, as applicable. Explains rules, etiquette and any other information regarding the course. Exercises knowledge of items sold and demonstrates salesmanship abilities, explaining use of various products, assisting patrons in fitting wearing apparel or the proper choice of equipment when requested. May direct Recreation Aids NF-1 when additional range balls are needed.
Collects and records various tournament and service fees. Helps maintain roster of various tee times under specified guidelines. Assist other staff and patrons in pairing up into foursomes for play.
Travels by golf carts throughout course ensuring the pace of play and compliance with all course rules and regulations. Uses utmost tact and diplomacy informing golfers that they are not complying with rules, and what they can do to ensure compliance, correct procedures, and appropriate pace of play. Ensures that course is free and safety hazards at all times. Notifies management of any hazards immediately.
Receives merchandise from storage area. Inventories and verifies shipments and stock items in accordance with established stock location procedures. Continually observe quantities of stock and replenish as necessary to maintain established levels. Rearrange stock and displays to accommodate new, seasonal, or fast moving items. Assist with periodic physical inventories. Maintains sales and cash handling regulations and procedures.
Performs other related duties as assigned.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- This position is subject to an irregular tour of duty including evenings, weekends, holidays, and seasonal work.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
Ability to operate a cash register and other general office equipment. Some computer knowledge is preferred but not required.
Knowledge of the rules/procedures of the game of golf and basic knowledge of merchandise sold.
Ability to follow and interpret verbal and written instructions.
Ability to offer exceptional customer service at all times. Friendly, mature demeanor required at all times.
Education
This position does not have a positive education requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on July 10, 2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12463923
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
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