Summary

This position is located within Commander, Mid-Atlantic Region, Fleet and Family Readiness Program. The purpose of this position is to assist with Golf Pro Shop operations

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Performs all or most of the following duties, which are typical but not all inclusive:

Greets all patrons and assists them with any of their golfing needs.
Rings up sales of green fees, carts, range balls and other services/merchandise in appropriate sales categories:
Ensures all players are properly signed in, and all fees paid.
Meets golfers during play to ensure receipts reflect the proper number of holes, as applicable.
Explains rules, etiquette and any other information regarding the course.
Exercises knowledge of items sold and demonstrates salesmanship abilities, explaining use of various products, assisting patrons in fitting wearing apparel or the proper choice of equipment when requested.
May direct Recreation Aids NF-1 when additional range balls are needed.
Collects and records various tournament and service fees.
Helps maintain roster of various tee times under specified guidelines.
Assists other staff and patrons in pairing up into foursomes for play.
Travels by golf cart throughout course ensuring the pace of play and compliance with all course rules and regulations.
Uses utmost tact and diplomacy informing golfers that they are not complying with the rules, and what they can do to ensure compliance, correct procedures, and appropriate pace of play.
Ensures that course is free of safety hazards at all times.
Notifies management of any hazards immediately.
Receives merchandise from storage area.
Inventories and verifies shipments and stock items in accordance with established stock location procedures.
Continually observe quantities of stock and replenish as necessary to maintain established levels.
Rearrange stock and displays to accommodate new, seasonal or fast moving items.
Assist with periodic physical inventories.
Maintains sales and storage areas in neat orderly conditions.
Responsible for cash drawer, and daily reporting/adhererice to cash handling regulations and procedures.
Performs other related duties as assigned

Requirements

Conditions of employment

Must meet federal suitability requirements including successful completion of background investigation
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
This position is subject to an irregular tour of duty including evenings, weekends, holidays and seasonal work.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)
Some light lifting is required and the incumbent must stand for an extended periods of time. Work performed is mainly indoors, except for monitoring play, which may be done in hot sun or inclement weather as required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

Ability to operate a cash register and other general office equipment.
Some computer knowledge is preferred but not required.
Knowledge of the rules/procedures of the game of golf and basic knowledge of merchandise sold.
Ability to follow and interpret verbal and written instructions.
Ability to offer exceptional customer service at all times.
Friendly, mature demeanor required at all times

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Executive Order 12564 requires a Federal Workplace free of illegal drugs. According to the Executive Order, all Federal Employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Non-US citizens with fewer than three years of recent residential history in the US may be determined ineligible for employment.

In accordance with the REAL ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identity Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List Band one (1) from List C are required.

https://www.oni.navy.mil/portals/12/vistors/base%20access%20form.pdf?ver=2017-08-28-065204-693

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Resume - Reminder: Federal agencies are required to limit resumes to two (2) pages or less
Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

NOTE: When submitting transcripts for an Associate's Degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DOD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.
Transcripts from foreign colleges must be evaluated for US equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private US organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Vendors

Dependents aged 18 and older
Service Providers
Veterans with service-connected disabilities
Contractors
Visitors (includes visitors in same vehicle with CAC holder)
Transportation services (taxi, limo, ride share)
Agent, Assist, Aid, Care Giver Letters
Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

U.S. passport or passport card
Military ID card (Common Access Card or CAC, DoD retired ID card)
Permanent resident card (Green Card)
Transportation Worker Identification Credential (TWIC)
Enhanced Driver's License (EDL)
Other forms of identification accepted by the Department of Homeland Security

How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

Proof of identity (e.g., birth certificate, passport)
Proof of Social Security number (e.g., Social Security card)
Two proofs of residency (e.g., utility bills, bank statements)

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 11/07/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12958442

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

Agency contact information

CNRMA NAF HRO

Email: CNRMANAFHR@us.navy.mil

Address: NAS Oceana - Navy NAF HRO
1682 Piersey Street Bldg KN
Norfolk, VA 23511
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

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