Summary
This position is located in Facilities Division, Morale, Welfare and Recreation Department, Fleet Activities, Sasebo, Japan. The purpose of this position is to provide assistance to the Facilities Manager by attending the Animal Holding Facility (Paws & Claws) and performing administrative, operational and resale duties to its operation.
This job is open to
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Clarification from the agency
Applicants with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family member preference, active-duty service members, and current CNIC employees) within the local commuting area (within a 50-mile radius).
Duties
- Opens Animal Holding Facility as set in regular operational hours.
- Uses POS or other automated sale system to complete sales transactions.
- Fills out sales receipts by recording description of item, unit retail price, number of items, and total retail price.
- Reaches grand total for merchandise or services through use of a calculator or multi-function cash register.
- Greets customers, provides tour of facility and explain services.
- Answer phone calls and inquiries for facility services.
- Directs customer to U.S. Army Veterinary Services for initial pet examination.
- Fully explains MWR policy and contract to customer.
- Fills out contract and properly files information as directed by local procedure.
- Maintains daily records as required or directed.
- Completes Daily Activity Record (DAR) and makes cash sales drop.
- Inspects facility for damage or malfunctioning equipment at start and end of shift. Reports findings that require attention.
- Determines the general condition of pets and contacts owners or alternate in case of obvious distress or discomfort to animal.
- Completes overall inspection of facilities including trash pick-up, emptying trash cans daily, sweeping floors, window washing, and general cleaning required.
- Monitors cleanliness in the surrounding external area on a daily basis and as needed. Recovers and disposes of litter and trash.
- Secures Animal Holding Facility as set in regular operational hours.
- Assures all animals are safe and secure in assigned pens, (visually check for each animal, physically check pen door latch and confirm security).
- Provides each animal with water for the night. Assures security of windows and doors.
- Incumbent must present a neat, well-groomed appearance at all times and must work harmoniously with co-workers and members of the MWR Department.
- Performs other related duties as assigned.
Requirements
Conditions of employment
- Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
- Some lifting may be required. Requires the handling of glass bottles of animal medication and lifting objects weighing in excess of 30 pounds
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
- A minimum of one year general experience.
- Ability to operate a cash register.
- Experience working with and around animals preferred but not required
- Possesses experience and background in the use of point of sale system and/or cash register and other related office equipment.
- Knowledge and skill in using Microsoft Office suite.
- Must have knowledge of spreadsheets.
- Must have knowledge of basic accounting.
- Must have knowledge of basic office equipment and office routine or procedures.
- Must possess skill in customer service.
- Possess initiative to accomplish daily duties.
- Ability to meet and deal with the public courteously, effectively and efficiently and dealing with difficult situations in customer service environment is a must.
- Experience working comfortably with and around animals, preferably in a kennel or veterinary environment is required.
- Must present a neat and pleasant demeanor when dealing with the public.
- Must have the ability to work harmoniously with supervisors and other employees of MWR.
- Must work to assist in achieving the goals and objectives of the MWR Department and Commander, Fleet Activities, Sasebo.
Education
This position does not have an education qualification requirement.
Additional information
Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
Participation in the Direct Deposit/Electronic Fund Transfer is required.
Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are SOFA sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.
Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
NAF Flexible (FLEX) employees are not eligible for benefits or leave accrual.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
Resume (limited to two pages)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration.
If you are an Enlisted Active-Duty Member: provide an approval letter from your command/special Request Chit.
Note: Applications missing any required document(s) will not be eligible for consideration.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on the 04/10/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12923632It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.