Clarification from the agency

All Qualified U.S. Citizens; no prior federal experience required

We strongly encourage applicants to read the entire announcement before submitting their applications.

The Senior Advisor to the Chief Taxpayer Services serves as a principle advisor to the Chief and Deputy Chief, Taxpayer Services on a wide range of high-level and sensitive issues and is responsible for providing policy-level technical analysis and advice on tax administration (processing, research, compliance, and customer service) issues.

As the Senior Advisor to the Chief Taxpayer Services your duties and responsibilities include:

• Provides in-depth technical analysis and top-level advice related to short and long range program policies, strategies and objectives for the Chief, Taxpayer Services to implement the overall IRS strategy and vision for taxpayer service and voluntary compliance programs.
• Provides leadership in driving consensus across operating division lines on key issues related to the re-engineering of business practices and procedures necessary to enhance tax administration operations and provides executive direction to systems enhancements that are needed to implement changes in the delivery of products and services to taxpayers.
• Prepares testimony, correspondence and analyses for presentation to Congress or any of several Congressional committees which have legislative interest in the operational or tax administration efforts handled by Taxpayer Services.
• Stays abreast of a broad range of current developments, policy considerations, trends and the internal climate that factor into policies impacting the IRS to assist the Chief, Taxpayer Services in setting priorities and objectives.
• Provides technical advice regarding Taxpayer Services' operations, program controls, filing season requirements, and customer service program activities.
• Serves as a key communicator with internal and external stakeholders, including Congressional members and staff, practitioner and payroll organizations, trade associations, and educational institutions to obtain feedback concerning actions that the Service can take to facilitate the timely filing and payment of tax obligations.
• Makes recommendations to the Chief, Taxpayer Services and other executives on matters of program policy, expectations, and procedures.
• Provides advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed.
• Works closely with the Chief Counsel and the Operating Division Counsel on technical positions and regulatory and litigation issues affecting Taxpayer Services' customer segment.
• Analyzes and makes recommendations on issues related to Taxpayer Services' operational priorities and policies; return filing improvements; unique program evaluation and assessment ideas and techniques; and new program area or revised program priorities in anticipation of, or in response to, Congressional interest in program administration.
• Ability to develop and leverage cross-organizational relationships and influence decision-making outside span of control.
• Experience in structuring and making business decisions that involve business priorities, financial constraints, and technology issues.
• Knowledge of communication models, theories, and vehicles for effectively planning communications that reach internal and external audiences.
• Ability to effectively represent and express the view and policies of executives, both in written and oral communications and presentations.

Conditions of employment

• U.S. Citizenship is required.
• Be geographically mobile to accomplish the Service's mission.
• Certify you have registered with the Selective Service System if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so.
• Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
• File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually.
• Disclose Political Appointments.
• Meet all qualification requirements by the closing date of this announcement.

Qualifications

You must meet the following requirements by the closing date of this announcement.

As a basic requirement, applicants must demonstrate progressively responsible experience directly related to the knowledge, skills and abilities outlined under Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent, with state or local government, the private sector, or nongovernmental organizations. You must demonstrate in your application, significant achievements, increasing levels of responsibility, and a solid record of successful professional performance.

Mandatory Technical Qualifications (TQs):

In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled in your resume. Your résumé must show that you possess the following TQs:

1. In-depth knowledge of the IRS organizational structure, operations, programs, systems, and policies, including broad knowledge of Federal tax administration and detailed knowledge of customer service programs.
2. Experience in strategic negotiations and strong consulting skills with the ability to advise and make recommendations in both positive and negative situations, and produce the best outcome.
3. Knowledge of the legislative process and ability to analyze and predict the impact of proposed legislation and advise on its ramifications to customer service programs.

To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Failure to meet basic qualification requirements and all Mandatory Technical Qualifications may result in disqualification.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume and responses to the online questions.

Applicants will be evaluated on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their resume.

Applicants will be rated and ranked by a senior executive panel and those determined best qualified may be referred to participate in a selection interview. Highly qualified candidates may undergo an interview and a reference check. The Executive Resources Board will review results and make recommendations on final selections to the appointing authority. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Veterans' preference is applied after applicants are assessed. Preference eligible will be listed at the top of their assigned category and considered before non-preference eligible in that category. Qualified preference eligible with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

A complete application includes 1. A resume 2. Vacancy Questionnaire Responses and 3. Submission of any required documents.

Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

1. RESUME: The new federal hiring process requires applicants to submit a two (2)-page resume which includes information regarding your professional experience and accomplishments that demonstrate you meet the required MTQs.
If you submit more than two pages, the remainder of the pages will not be reviewed nor considered. Note: Applications must be presented in a font size and font style that is legible, preferably Times New Roman font, no less than 11-point size with no less than half an inch margin all around. Reviewers of your application must be able to read your resume or your application will be disqualified.

Your resume MUST contain specific information that can be used to make a qualification determination, including employment beginning and ending dates for each position, whether employment is Full-time or Part-time, or average number of hours worked per week, and position titles. If the position is/was in the Federal government, you will need to provide the position series and grade level. The resume should show relevant experience and education, as well as support the required specialized experience.

2. VACANCY QUESTION/ASSESSMENT QUESTIONNAIRE RESPONSES: Responses are automatically submitted through USA Jobs when you apply to this vacancy.

3. ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation (if applicable).

• Veteran's Preference Documentation - If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligible must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets

Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete/Ineligible" rating.

REMINDER: Before uploading your required PDF documents, please ensure the resume DOES NOT EXCEED the noted page limits.

You must submit all documentation by 11:59 pm EST on the closing date of this announcement to be eligible.

We suggest you preview the online questions, as you may need to customize your resume to ensure it supports your responses to the questions and TQs. Please view Resume Tips.

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