Service Center Manager Job

Vacancy No. 7P-2025-0003 Department Public Buildings Service
Salary $122,198.00 to $183,202.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 11/5/2024 Close Date 11/19/2024
Job Link Apply Online Who may apply Public
Locations:
Little Rock, ARBaton Rouge, LANew Orleans, LAShreveport, LA


Summary

As a Service Center Manager, you will serve within a geographical area of Public Buildings Service, Centers Division, providing direction, management, and coordination of PBS programs and activities directed toward profitability and customer satisfaction.

Location of position: Public Buildings Service, Service Centers Division in Region 7.

Location determined at selection.

We are currently filling two vacancies, but additional vacancies may be filled as needed.

This job is open to

Clarification from the agency

Your application will be considered if you are a: • GSA employee (must be employed in Public Buildings Services) • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Duties

  • Represent GSA and serve as liaison in community outreach programs, socio-economic initiatives, community development districts, emergency preparedness organizations, child care boards, professional associations (IFMA, BOMA, etc.), security committees, etc.
  • Supervise efforts of GSA associates primarily in the GS-1176 occupation and various grade levels in the execution of assigned direct and reimbursable operations with a focus towards profitability and customer satisfaction. In consultation with fellow supervisors throughout PBS, coordinates work of other associates in various occupations i.e GS-800, GS-1101 etc.

  • Through subordinate staff and in coordination with staff members in a variety of occupations is responsible for the design, construction, alteration, remodeling, extension, repair, preservation and improvement of Federal buildings and related equipment and facilities; management, operation, and current maintenance of Federal buildings and leased space, equipment and facilities; acquisition of real property and management of real property holdings; provision of safety, environmental and physical protection services; determination of Federal agency space requirements, development of housing plans, assignment and reassignment of space among Federal agencies; and acquisition and procurement of goods/services to support the geographic offices. 

  • Responsible for the management and control of overall funding levels and budget appropriations allocated for the geographic offices under his/her oversight. Review overall operating costs in relationship to program and contractual operations in order to optimize reimbursable income and cost benefit ratios, and to improve service delivery.
  • Plan, schedule, and control programs; evaluate program accomplishments; make adjustments and establish goals within the respective geographic offices.

Requirements

Conditions of Employment

  • US Citizenship or National (Residents of American Samoa and Swains Island)
  • Meet all eligibility criteria within 30 days of the closing date
  • Meet time-in-grade within 30 days of the closing date, if applicable
  • Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

  • Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
  • Undergo and pass a background investigation (Tier 4 investigation level).
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
  • Serve a one year probationary period, if required.
  • Serve a one year supervisory or managerial probationary period, if required

Qualifications

For each job on your resume, provide:

  • the exact dates you held  each job (from month/year to month/year)
  • number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here. 

The GS-14 base salary range starts at $104,604 per year.  Locality will be determined based on selected duty station location.

To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience is defined as experience managing, coordinating and advising multi-disciplinary teams that manage and evaluate building operations and/or building management programs. Such experience must include knowledge and/or experience in one or more of the following areas: facility operations; acquisition and administration of service and construction contracts; real property management and safety; lease administration; asset management, capital investment planning; project management or customer relationship management.

Education

This job does not have an education qualification requirement.

Additional information

Bargaining Unit Status:
- This position is ineligible for the bargaining unit
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.

On a case-by-case basis, the following incentives may be approved:
• Relocation incentive if you are a current federal employee

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: 
  • Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and
  • Fostering a work environment where all employees, customers and stakeholders feel respected and valued.
Our commitment is: 
  • Reflected in our policies, procedures and work environment;
  • Recognized by our employees, customers and stakeholders; and
  • Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities.  Your responses to these questions must be supported by your resume or your score may be lowered.

  • Ability to communicate both orally and in writing.

  • Ability to manage and coordinate efforts across a variety of disciplines related to property management, lease acquisition and administration, and construction.

  • Knowledge of principles, practices, and methods in the areas of building design, construction, alterations, remodeling, extension, repair, and renovations.

  • Knowledge of facility management and operation, leased space, building equipment and facilities.

  • Knowledge of property acquisition principles and practices as well as goods/service to support operations.

  • Ability to manage real property holdings and determine tenant space requirements.

  • Ability to manage and control funding allocations. Knowledge of financial management principles and practices.

  • Ability to evaluate and analyze program progress and accomplishments to establish goals.

Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority.


You may preview questions for this vacancy.

Required Documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

GSA OIG Employees: Submit latest SF 50 (other than award SF 50)

If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

Current or Former Political Appointees: Submit SF-50.

How to Apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application.  For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.

To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete.  If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note:  Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). 

Need Assistance? 

  • Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
  • Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

Nadia Williams
Phone
267-872-6756
Fax
000-000-0000
Email
pbsavcancyinquiries@gsa.gov
Address
GSA, Public Buildings Service
General Services Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street NW
Washington, District of Columbia 20405
United States
Learn more about this agency

Next steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.  
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
  5. FINAL COMMUNICATION:  Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for U.S. General Services Administration! 


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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