Summary
Case Managers provide overall management of sexual assault awareness, prevention, training, and victim support services in a designated area of responsibility.
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Duties
The Sexual Harassment/Sexual Assault Response and Prevention Office (SHARP) Case Manager will implement CIA's Sexual Assault Prevention and Response (SAPR) program in their assigned area of responsibility (AOR) via case management, supervision of victim advocates, and workforce training. Duties include conducting ongoing assessments of the consistency and effectiveness of the SAPR program; identifying program needs and challenges; and communicating with Agency leadership regarding recommendations and updates.
As a case manager, you will be responsible for facilitating care and support for sexual harassment and sexual assault victims in your assigned AOR, as well as maintaining documentation of victim and incident case information, subject demographics, and disposition, in accordance with regulatory and policy guidance. You will liaise with relevant internal and external stakeholders to facilitate a coordinated team approach in sexual assault cases. This includes participating in regular Case Management Group meetings to ensure all unrestricted reports of sexual assault in the AOR are presented and that the needs and concerns of the victim are met and shared with appropriate authorities. In cases of alleged sexual harassment, you will inform victims of all available SAPR services; ensure a warm handover to the appropriate office to file formal reports as needed; and document and retain all reporting forms in accordance with CIA requirements.
This is a supervisory position, and you will be responsible for directly supervising victim advocates (VAs) as they support victims of sexual harassment and sexual assault across the CIA. This supervision includes monitoring and tracking staffing requirements; explaining performance expectations and providing regular feedback to VAs; identifying employee development needs and encouraging self-development; addressing potential disciplinary or performance issues in a timely manner; and ensuring staff receives appropriate on-the-job and/or formal training to meet job requirements, including completion of the National Advocate Credentialing Program (NACP).
This position also requires you to plan and/or facilitate sexual harassment and sexual assault response and prevention training for different audiences to include care providers, managers, and the broader workforce. As part of these efforts, you will also ensure VAs and other SHARP personnel are properly trained to provide briefings related to reporting procedures, available victim support services, and other critical topics.
Conditions of Employment
- You must be physically in the United States or one of its territories when you submit your resume via MyLINK.
- You must be registered for the Selective Service, if applicable.
- You must be a U.S. citizen and at least 18 years of age (dual-national US citizens are eligible).
- You must be willing to move to the Washington, DC area.
- You must successfully complete a thorough medical and psychological exam, a polygraph interview, and a comprehensive background investigation.
- For further requirements information, please visit: https://www.cia.gov/careers/how-we-hire/requirements/
Qualifications
Minimum Qualifications
- Applicant must be able to serve in an "on call" duty status outside of normal work hours, carrying a cell-phone and remaining in a reasonable call back radius, staffing the 24/7 support duty line as needed; regularly checking emails to respond to crises, and/or reporting to a designated place of duty to perform work
- Knowledge and skill in developing and adhering to program management plans
- Ability and skillset to provide effective trainings and briefings to directorates, mission centers, victim advocates, stakeholders, and first responders
- Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements
- Ability to advise program officials, including leadership and personnel on the policies, practices, procedures, issues, and concerns associated with sexual assault and other acts of interpersonal violence and prevention, response, and victim advocacy
- Ability to establish and maintain effective working relationships with organizations and individuals to identify, establish, modify, and provide victim support assistance
- Ability to effectively communicate with all levels of management, staff, intervening agencies, and families from diverse racial, ethnic, religious, and socioeconomic backgrounds, both verbally and in writing
- Ability to maintain accurate statistical framework for program data collection and reports
- Ability to provide information and one-on-one assistance to victims under difficult circumstances using sensitivity, tact, and caring, as well as understand and have empathy for victims
- Strong analytical ability to intervene in crisis situations using sound professional judgment, ethical practice, and common sense
- Ability to work cooperatively with internal and external medical, social service, law enforcement, and legal personnel on behalf of victims
- Must have or be able to obtain and maintain a current state driver's license, in order to travel to training, coordinate tasks/actions
- Must be able to travel up to 40% of the time to respond to victims of sexual assault, complete work assignments, conduct or attend meetings, training events, site assist visits, or court hearings
- Must be able to travel for up to 90 days
- Ability to meet the minimum requirements for joining CIA, including U.S. citizenship and a background investigation
Desired Qualifications
- Skill in employing various methods and techniques typical of a sexual assault victim advocate program, including crisis intervention, situational assessment, and analyzing the needs of the victim to provide support and/or assistance in the resolution of complex problems
- Possess comprehensive and thorough knowledge of local, state, federal laws, regulations, and policies pertaining to sexual assault, victim advocacy, and other acts of interpersonal violence to plan, organize, implement, and carry out the components of an interpersonal violence prevention and response program
- Possess knowledge of a wide range of practices and procedures associated with victim advocacy to include, but not limited to, essential support, advocacy services, liaison services, community resources and care for victims of sexual harassment in accordance with generally accepted procedures and techniques
Education
- Bachelor's degree
- National Organization for Victim Assistance (NOVA) certification
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
This post is for viewing purposes only. To get started, please visit https://www.cia.gov/careers/jobs/sexual-assault-response-case-manager/, where you can read more about this position and express your interest in up to four jobs. Upon expressing your interest, you will be taken to MyLINK, which allows you to submit your resume and job rankings and provide basic information about yourself.
Next steps
After you express interest for up to four positions on cia.gov/careers, a CIA recruiter may contact you for further discussion if your qualifications meet our needs. See the MyLINK FAQs on our website for more information.
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