Job Description (Please follow all instructions carefully)

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.
Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees

Duties

WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GOVERNMENT ENTITIES (TE/GE) DIVISIONS?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SBSE (Exam and Collection), LB&I, and TEGE.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.

Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS) and Integrated Data Retrieval Systems (IDRS).

Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data such as ERCS/AIMS/IDRS data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.

Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.

Retrieves from business unit automated systems such as ERCS, RGS, CEAS, ICS, Entity, and ATFR and IDRS a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):
PD98636 and PD98654
Visit the IRS SPD Library to access the position descriptions.

Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-5 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to managers and staff. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

OR
Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.

OR
A combination of education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE: GS-6 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience providing clerical and admin support to multiple managers and groups. Experience operating a variety of software systems to prepare documents, input data, compile/ generate reports and monitor administrative controls. Experience responding/referring taxpayer/customer complaints and inquiries. Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions. Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

You must meet the following special requirements: In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a typing proficiency of 40 words per minute. Applicants must be able to demonstrate a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). For this position, you may be asked to participate in a performance test, present a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying your proficiency. Performance test results and certificates of proficiency are acceptable for three years. We may verify proficiency skills of self-certified applicants by administering the appropriate performance test at a later step in the process.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
This is a bargaining unit position.
Tour of Duty: Monday-Friday, Day Shift
Alternative work schedule, staggered work hours or telework may be available.
In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
Relocation expenses - NO
Pay retention may be offered based on applicable laws and regulations.
If this position is covered by a formal development plan, pay retention will be offered where applicable based on law and regulation.

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 12 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 03/22/2024, 06/21/2024, 09/20/2024, 12/17/2024. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 03/19/2025.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Code.

2 vacancies in AL2203
3 vacancies in AR0063
1 vacancy in AZ0058
1 vacancy in AZ6886
1 vacancy in AZ7887
5 vacancies in CA0150
1 vacancy in CA0154
4 vacancies in CA0273
2 vacancies in CA0281
1 vacancy in CA0316
6 vacancies in CA0521
1 vacancy in CA6116
2 vacancies in CA6139
2 vacancies in CA6218
1 vacancy in CA6921
1 vacancy in CA7023
2 vacancies in CA7226
2 vacancies in CA7395
2 vacancies in CA7585
1 vacancy in CA7816
1 vacancy in CA7903
1 vacancy in CA8211
1 vacancy in CA8280
1 vacancy in CA8479
1 vacancy in CA8500
4 vacancies in CO1811
2 vacancies in CO1989
1 vacancy in CT0013
1 vacancy in CT0061
3 vacancies in CT3438
2 vacancies in DC0198
3 vacancies in FL0061
2 vacancies in FL0067
1 vacancy in FL2437
2 vacancies in FL3132
1 vacancy in FL3143
2 vacancies in FL3279
3 vacancies in GA0087
3 vacancies in GA2004
1 vacancy in GA2480
1 vacancy in GA2493
1 vacancy in GA2713
1 vacancy in HI8469
4 vacancies in IL0236
1 vacancy in IL2337
1 vacancy in IL2558
3 vacancies in KY0086
2 vacancies in LA1336
1 vacancy in LA1340
1 vacancy in LA1399
7 vacancies in MA0131
2 vacancies in MA0137
1 vacancy in MA5863
1 vacancy in MA5955
1 vacancy in MD0055
1 vacancy in ME0068
1 vacancy in ME4276
1 vacancy in MI2210
1 vacancy in MI3022

**Additional vacancies and location information in the How you will be evaluated section.**

Benefits

Review our benefits

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

Vacancies to be filled as follows. Please see locations information above, to find the street address, city and state for each Building Codes.

2 vacancies in MN1600
2 vacancies in MN1675
1 vacancy in MO1833
2 vacancies in MO2008
1 vacancy in NC1151
2 vacancies in NC2310
4 vacancies in NC2598
2 vacancies in NC2668
1 vacancy in NH6185
1 vacancy in NJ4531
5 vacancies in NJ4541
1 vacancy in NJ4571
2 vacancies in NJ4611
2 vacancies in NJ4721
1 vacancy in NJ5105
1 vacancy in NM1524
2 vacancies in NV7516
1 vacancy in NY0128
1 vacancy in NY0282
1 vacancy in NY0300
6 vacancies in NY0350
1 vacancy in NY0376
1 vacancy in NY7064
1 vacancy in NY7071
2 vacancies in NY7288
1 vacancy in NY7304
4 vacancies in NY7340
1 vacancy in NY7501
3 vacancies in OH0189
1 vacancy in OH0195
1 vacancy in OH0208
1 vacancy in OK1356
1 vacancy in OH0195
2 vacancies in OH0208
2 vacancies in OK1356
1 vacancy in OK1431
3 vacancies in PA0233
3 vacancies in PA0277
2 vacancies in PA0507
1 vacancy in PA0865
1 vacancy in PA0896
1 vacancy in PA7017
2 vacancies in PR4001
1 vacancy in RI7085
2 vacancies in RI7097
1 vacancy in SC0068
6 vacancies in TN0005
4 vacancies in TN0052
1 vacancy in TN0076
1 vacancy in TN2351
3 vacancies in TX0284
1 vacancy in TX0297
5 vacancies in TX0298
5 vacancies in TX0302
2 vacancies in TX2038
2 vacancies in TX2298
1 vacancy in TX2653
1 vacancy in TX2785
3 vacancies in TX2835
3 vacancies in TX2982
3 vacancies in UT1522
3 vacancies in VA0008
3 vacancies in VA0088
1 vacancy in WA0094
1 vacancy in WA0101
1 vacancy in WA8075
1 vacancy in WI1696
1 vacancy in WI1720
1 vacancy in WI1738
1 vacancy in WV0167

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
Online Application - Questionnaire responses
Education - See Education Section above
Performance Appraisal/Awards - Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
Registration/License (if applicable) - active, current registration/license
IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 12/17/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 12/17/2024.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12323663

To begin the application process, click the "Apply Online" button.
You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 12/17/2024.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

(ERC) Employee Resource Center

Phone

866-743-5748

Website

https://irsgov.sharepoint.com/sites/EmployeeResources/SitePages/ERC-Help-Desk.aspx

Address

SBSE
1111 Constitution Ave NW
Washington, DC 20224
US

Learn more about this agency

Next steps

Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.

Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Accepting applications

Open & closing dates

03/11/2024 to 12/17/2024
Salary

$39,576 - $71,390 per year
Pay scale & grade

GS 5 - 6
Locations

240 vacancies in the following locations:
Additional locations are listed below.
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Not required
Relocation expenses reimbursed

No
Appointment type

Permanent -
Work schedule

Full-time -
Service

Competitive
Promotion potential

6
Job family (Series)

0303 Miscellaneous Clerk And Assistant
Supervisory status

No
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

Non-sensitive (NS)/Low Risk
Trust determination process

Suitability/Fitness
Announcement number

24-12323663P-SBB-0303-5T6
Control number

780887300

Shared Administrative Associate (OA) 12 Month Roster Job

Summary

This job is open to

Career transition (CTAP, ICTAP, RPL)

Internal to an agency