Clarification from the agency

This vacancy is only open to current San Francisco VA employees with Permanent Appointments. ***NOTE*** The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. If you are having issues uploading your resume under the resume option, you can upload as an 'other' document.

Duties and responsibilities include but are not limited to:

To responsible for program coordination and administration across multiple sites including consultation, negotiation and monitoring in the SFVA catchment areas and PHAs in each of those areas. The role of the Program Manager serves as the VA SFMC primary point of contact for the National HUD-VASH Program, Office of Mental Health Services, VACO.

The incumbent can translate management goals and objectives into well-coordinated and controlled work operations as well as analyzing organization and operational problems and develop and implement solutions that result in sound operation of the program. This is accomplished through data collection, administrative record keeping, and monitoring patient or program clinical indicators, thresholds, and performance measurements.

To have a full understanding of the Veteran population, structure of the program, social work service, SFVA, VISN and VACO and understands the impact upon program operations.

To develop policies, procedures and practice guidelines for the program and in participating in national program development. The incumbent ensures that the HUD-VASH Program operates in accordance with Social Work Service, Medical Center and VACO policy related to clinical care, documentation, safety, and information security. Similarly, the incumbent ensures that the operations of the HUD-VASH Program meet accreditation standards from The Joint Commission and CARF.

To collaborate with internal and external partners and with VHA partners, both nationally and locally, to develop more effective and efficient ways of delivering healthcare services, further program goals and enhance patient centered care. They develop working relationships and agreements with other organizations, attend appropriate meetings in the community.

To serve as a liaison between the HUD-VASH Program and the Public Housing Authorities (PHA's) responsible for the Section 8 Housing Choice vouchers Veterans receive in the HUD-VASH Program. They coordinate with the designated PHA regarding housing voucher application and award process for each veteran. The incumbent is responsible for reviewing the agreements between Section 8 landlords, Public Housing Authorities (PHAs), and the VA to establish appropriate referral sites for placements. The incumbent works with VA Medical Center multi-disciplinary teams as needed and community agencies to strive for to HUD-VASH Program veterans. In this liaison role, the incumbent meets frequently with PHA leadership to address challenges in coordination and planning, and to ensure that PHA's function according to HUD-VASH policy. The incumbent educates PHA's regarding VA performance measures and necessary time frames.

To establish, implement, and maintain referral and screening procedures for potential HUD-VASH Veteran participants that meet national policy. Referral, screening, and admission criteria recognizes program eligibility, prioritization of subsets of the homeless veteran population, requirements of the PHAs, and other policy, regulation, or law pertaining to program administration. The incumbent develops the screening procedures to involve a multidisciplinary team approach and is responsible to ensure criteria and procedures are maintained.

To create and maintains an effective and secure means of collecting data related to screening, referral, admission, ongoing case management, discharge, and clinical outcomes. The incumbent is responsible for creating and maintaining an effective and clinically meaningful process of program evaluation and prepares reports for service, medical center, VISN, and VACO use. The incumbent is responsible for ongoing data monitoring and reporting to VA Central Office.

To perform accountability functions: 1) completes statistical, administrative, staffing studies and all other reports in accordance with Social Work Services, San Francisco Health Care System and VHA Program Offices policies.

To provide and assures a full range of supervisory duties which include responsibility for assignment of work to be performed, performance evaluations, staff selection, training and recommendations of awards, advancements and if needed, disciplinary actions. They programmatic direction to all staff assigned to the HUD-VASH Program, including case managers, program support, and associated providers. The incumbent assists in the development of administrative and personnel documents such as position descriptions, functional statements, trainings, and performance appraisals.

To work directly with Social Work Service administrative staff and management to ensure effective systems are in place related to personnel, fiscal, acquisition and materiel management, contracting, and staff vehicles.

Education Debt Reduction Program (EDRP): This position does not meet the specific eligibility requirement for this program.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve 2-year trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work.
• Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level.
• English Language Proficiency: Social workers must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j, this part.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Services

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Social Worker (Program Manager), GS-14

Experience and Education. One year of experience equivalent to the GS- 13 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Individual may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.

Licensure/Certification. Individuals assigned as social worker program manager must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all the following KSAs:
(a) Skill in large scale program coordination and administration across multiple sites, which includes consultation, negotiation, and monitoring.
(b) Ability to translate management goals and objectives into well-coordinated and controlled work operations.
(c) Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program.
(d) Ability to collaborate with internal and external partners to further program goals and enhance patient centered care.
(e) Ability to provide the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluations; selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action.
(f) Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget.
(g) Skill in developing policies, procedures, and/or practice guidelines for the program and in participating in national program development.
(h) Ability to collaborate with internal VHA partners, locally and on a national level, as well as external community partners to further program goals and enhance patient centered care.

References: See Office of the Chief Human Capital Officer (OCHCO) website for VA specific qualification standards.
Physical Requirements: This position involves primarily walking, talking, driving, use of the telephone, etc. Strenuous physical activity is not required but is expected to withstand pressure and stress as part of their daily activities. Light lifting and carrying up to 15 pounds.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• License
• Resume
• SF-50/ Notification of Personnel Action

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• License
• Other (1)
• Professional Certification
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

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