Student Trainee (Admin & Office Support)

Clarification from the agency

Students that accepted enrollment or are currently enrolled seeking a degree (diploma, certificate, etc.) on a full-or half-time basis (as defined by the institution which they attend); in a qualifying educational institution or career technical education program.

The Pathways Program is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with opportunities to work in agencies and explore Federal careers while still in school and while getting paid for the work performed. Students who successfully complete the program may be eligible for conversion to a permanent position in the civil service. This position starts at a salary of $17.45 (GS-04, Step 1) to $22.68 (GS-04, Step 10) per hour.

In this position you will perform a full range of administrative research, support analytical duties, as well serving as liaison to variety of other offices within Office of Field Operations. Major Duties for this position may include:

• Compiling statistical data, maintaining databases, and producing management reports to support office operations and decision-making.
• Assisting administrative and technical staff with research, analysis, writing, and other support tasks related to program objectives and policies.
• Preparing, reviewing, and verifying documents; locate and compile information for reports and ensure accurate record keeping.
• Supporting a variety of administrative functions, such as personnel management, procurement, property and space management, and resource planning.
• Providing technical and logistical assistance to specialists and professionals, ensuring effective coordination and integration of office activities.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• Must be at least 18 years old
• Proof of student status must be submitted with the application
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions- NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Qualifications

You must be a student who has been accepted for enrollment or who is currently enrolled and seeking a degree on a full or half-time basis in one of the federally administered, organized educational programs or accredited educational institutions below such as a public or private high school; state-approved home school; technical or vocational school; two (2) year or four (4) year college or university; graduate or professional school; a registered apprenticeship program, job corps or postsecondary home school curriculum. Review Pathways Interns for additional eligibility information

AND:

GS-04: Completed 2 full academic years of post-high school study or an associate's degree. Two years of full-time academic study is defined as 60 semester hours, 90 quarter hours, or the equivalent in a college or university.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/18/2026.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Schedules: Positions can be filled on full-time and part-time basis. Part-time schedules are typically 16 to 32 hours per administrative workweek, prearranged on a scheduled tour of duty.

Trial Period: The first two years served under the Internship Program counts as the participant's trial period.

Grade Point Average (GPA) Requirement: Pathways students are required to maintain a minimum GPA of 2.0 for undergraduate studies or lower program, and a minimum GPA of 3.0 for a master's program or higher program.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).

The Early Career Talent Assessment will be used to assess the following general competencies:

• Attention to Detail
• Learning
• Self-Management
• Interpersonal Skills
• Flexibility
• Problem Solving
• Technology Application

If you meet the minimum qualifications, you will be placed in one of the following categories:

1. Best Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.

If you are qualified and referred, you may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12974851

• Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. *Note: Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12974851
• Your responses to the USA Hire Competency Based Assessment
• Your transcripts: Submit a copy of your transcripts (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information. OR
• A letter of acceptance OR current enrollment to an accredited college or university. OR
• Verification of Registered Apprenticeship; industry-recognized credential qualifying career or technical education program.
• Are you a veteran? To apply veterans' preference you must submit proof of eligibility as appropriate for your preference type:
  • Five Point Preference: DD-214 listing the character of service and either qualifying medal(s) or service period
  • Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference). Submitting an SF-15 with your application is encouraged. Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15
  • If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military.
  • View more veterans' information.
• Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s.

Next steps