Summary
This position is located in the Headquarters (HQ), Defense Commissary Agency (DeCA), Sales, Marketing, and eCommerce Group, Marketing Directorate, Patron Awareness Division. The incumbent serves as the Chief, Patron Awareness Division and is responsible for the Agency's digital marketing, social media, and customer communication programs to build shopping households and loyalty..
Read the entire announcement before starting the application process.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This is a direct hire authority announcement. All qualified applicants are considered and Veterans' preference does not apply. Additional vacancies may be filled from this announcement.
Duties
- Serves as the Chief of Patron Awareness responsible for the Agency's digital marketing, social media, and customers communications program.
- Performs and contributes to administrative assignments involving operations and policy matters.
- Plans and organizes all Agency Patron Awareness Program management activities.
- Establishes performance standards, work schedules and priorities and metrics to measure program performance.
- Develops, reviews, coordinates and execute plans to support daily program operations and contingencies.
- Owns and facilitates core business processes for the Division such as long term planning process and the annual operational planning process.
Read the entire announcement before starting the application process.
Read the entire job announcement. Focus on the following sections to understand whether or not you qualify for the position. This critical information is found under:
- Duties and Qualifications
- How to Apply (including a preview of the assessment questionnaire, if applicable)
- How You Will be Evaluated
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
Requirements
Conditions of employment
- Be a U.S. citizen or national. Applicants with a Permanent Resident Card are authorized to live and work in the U.S. but are not eligible for employment in positions requiring U.S. citizenship. If selected, proof of citizenship is required.
- Meet minimum age requirement. See the Additional Information.
- Males born after 12-31-1959 must be registered with or exempt from Selective Service.
- Appointment is subject to successful verification of identity and employment eligibility through E-Verify. Learn more about E-Verify, including your rights and responsibilities, at https://www.e-verify.gov/.
- Appointment is subject to a favorable suitability or fitness outcome, as determined by a completed background investigation. New federal employees will be fingerprinted.
- Be able to obtain and maintain clearance eligibility based on the appropriate background investigation.
- May be subject to a probationary/trial period.
- Direct deposit of pay is required.
- Meet the physical requirements identified in the Qualifications section.
- May be subject to a supervisory probationary period.
- Permanent Change of Station (PCS) Costs: Are Authorized
Qualifications
In accordance with the Group Coverage Qualification Standards for Clerical and Administrative Support Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp.applications
To qualify for this position you must possess One year of specialized experience equivalent to GS-13 grade level that equipped you with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and is directly in or related to this position. To be creditable, specialized experience must be at GS-13 or equivalent under other pay systems in the Federal service, military, or private sector.
Additional information is available in the Group Coverage Qualifications Standards.
Volunteer Experience: Your experience refers to paid and unpaid experience, including volunteer work done through a National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
For qualifications determinations your resume must contain your name, a description of your duties, the number of hours worked per week and the beginning and ending dates (month/year) for each position. Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position.
In addition to meeting the qualifications outlined above, you must also meet the following requirements:
Time after competitive appointment: Candidates applying under merit promotion must have completed three months of civilian service after a competitive appointment by the closing date of the announcement. (5 CFR 330.501)
Examples of specialized experience include:
- Implementing a digital communication strategy across Web properties and social media.
- Recommend, develop, and implement digital solutions that help to achieve business goals.
- Manages milestones, deadlines, and scheduling for multiple simultaneous projects.
- Supervises, directs and provides guidance regarding operations and policy matters.
As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in the position's competencies (knowledge, skills, abilities, and other characteristics).
- Minimum Qualifications GS-14
Overtime: Occasional
Fair Labor Standards Act (FLSA): Exempt
Bargaining Unit Status: Not covered
Obligated Position: No
Those retired under CSRS or FERS considered: No.
DoD criteria not met.
Telework eligible: Yes
Remote work eligible: No
Education
You may not use education to qualify for this position.
Additional information
Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service.
- Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay.
- The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible.
- Applicants with financial difficulty are not automatically removed from consideration.
- Selectees are required to complete an online onboarding process.
- Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326.
- PCS IS AUTHORIZED.
The following may result in a rating of ineligible. Ineligible applicants receive no consideration.
- Submitting an incomplete application package, such as missing documents, illegible documents, and/or missing information necessary to determine qualifications and eligibility. A resume reflecting part-time (PT)/full-time (FT) or nothing rather than the number of hours worked per week (e.g., 40, 30, 20, etc.) may be considered incomplete.
- Submitting encrypted documents or uploading Adobe portfolio documents.
- Submitting any document that contains a photo or image of you.
- Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume.
- Overstating your qualifications and/or experience in your application materials or questionnaire responses.
- Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Specifically you will be evaluated on the following competencies:
- Communications and Media
- Program Management
- Qualitative and Quantitative Analysis
REVIEW OF APPLICATION DOCUMENTS (FOR ALL APPLICANTS):To determine your qualifications, a review of your resume and supporting documentation will be made .
Please follow all instructions carefully as errors or omissions may affect your rating.
To determine if you meet the qualifications, requirements and quality of experience required for this position, we review your resume, supporting documents and responses to the questionnaire.
We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant work experiences as it relates to fundamental competencies identified as required for this position.
Required Documents
Your Resume.
- IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
- Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
- Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
- At a minimum, your resume MUST contain your name, address, and contact information, and the following for each listed job experience: Job title; Pay Plan, Series and grade, if it is a federal civilian position; Employer's name and address; Employment beginning and ending dates (Month/Year); and Description of duties performed. Part-Time employment MUST include work hours for each job entry.
- Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire and providing the supporting documents for the selected eligibility/eligibilities. Documents required to prove you can be considered for the selected eligibility/eligibilities are listed within the eligibility description.
- HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement.
SF 50 Notification of Personnel Action.
- To obtain copies of your SF 50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives.
All DeCA employees, regardless of location or human resources provider, submit a copy of your most recent SF-50 showing your current position title, pay plan-series-grade, tenure, and position occupied.
Current active duty armed forces personnel within 120 days of separation must submit written documentation from the armed forces certifying that the service member is expected to be separated from active duty service not later than 120 days after the date the certification is signed. The document must include the following information: (1) service member's name, (2) date of the expected separation from active duty, (3) expected character of the active duty service at separation, (4) pay grade/rank/rate at separation, (5) dates of active duty service, and (6) any campaign or expeditionary medals received. You must submit the DD-214 when it becomes available.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You are responsible for verifying your application package is complete, accurate, and submitted timely. As uploaded documents may take one or more hours to clear the virus scan, plan accordingly to ensure your application process is complete and your application package is submitted by the specified closing date and time.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
- To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration.
- You will receive an email notification when your application has been received for the announcement.
- To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Please review the General Application Information and Definitions at:
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3dNext steps
Notices post to your USAJOBS account and are emailed to you. You can expect to receive a notice when you complete the application process, when your qualifications status is determined (qualified or not qualified), and when your referral status is determined (referred or not). If you are referred but not selected, you can expect to receive a final notice after the hiring manager makes a selection.
The hiring manager may choose to conduct interviews and may conduct telephone interviews to preclude travel hardships for applicants. Someone from the hiring agency (i.e., DeCA) will contact you if the hiring manager decides to interview you.
Should you receive a tentative job offer, be aware such offers are automatically withdrawn if you fail to (1) record an acceptance or declination by the response date provided in the offer notice and/or (2) meet any pre-employment requirements, including a scheduled appointment. If you receive a job offer, use a computer to submit your response rather than a mobile/cell phone.