Duties
Are you ready to make a significant impact and lead the charge in ensuring the resilience of the United States Coast Guard's non-appropriated funded programs? Join us as a Supervisory Business Resilience Manager (STL) and be at the forefront of helping to mitigate risks and integrating technology to prevent losses. You'll be one of the go-to experts on business continuity, leading a team of investigators, collaborating with law enforcement, and developing cutting-edge contingency plans. Your expertise in video surveillance, management software, and POS systems will be invaluable.
Duties:
As a Supervisory Business Resilience Manager, you will play a pivotal role in enhancing the resilience of the United States Coast Guard (USCG) non-appropriated funded (NAF) programs. You will lead initiatives aimed at increasing sales, reducing inventory losses, and serving as the subject matter expert on business continuity and risk management. Your primary responsibility will be to prepare for and effectively respond to business disruptions to ensure the continuity and sustainability of operations. This position is located at a Coast Guard Exchange (CGX) field office, making you a vital member of the USCG civilian team.
Other duties as assigned.
Key Responsibilities:
- Operational Risk Management: Conduct comprehensive risk assessments, investigate theft incidents, and provide training to employees within flagship CGX locations and other assigned areas. This includes addressing point of sale (POS) exceptions and implementing necessary mitigation actions.
- Training and Development: Train and mentor Business Resilience Investigators, establishing investigative protocols in line with USCG CSC standards. Develop and implement techniques to enhance team development and ensure consistent execution of policies.
- Surveillance and Compliance: Monitor video surveillance systems for adherence to planograms, stock levels, and loss prevention measures. Ensure compliance with safety standards, merchandise protection protocols, and document/report any incidents in accordance with the chain of command.
- Contingency Planning: Develop and manage CGX contingency and sustainment plans in collaboration with management. Regularly review and update Business Resilience (BR) plans to ensure they remain current and effective.
- Law Enforcement Coordination: Liaise with local, state, and federal law enforcement agencies on matters of fraud, waste, and abuse. Establish and execute action plans for investigations, adhering to CSC standards to achieve successful outcomes.
- Stakeholder Engagement: Lead meetings with various organizational personnel to develop or assess plans, training, and exercises based on identified needs and resources. Present findings and recommendations to senior leadership for implementation.
- Team Leadership: Provide guidance to subordinates, reviewing their reports and duties to ensure compliance with expectations and policy requirements. Provide coaching, mentoring, schedules and directs work and appraises work performance.
In the area of systems and technology lead your responsibilities include:
- Serving as the subject matter expert on video surveillance, management software, and POS exception-based reporting systems.
- Acting as the Contracting Officer's Representative (COR) for technology-related procurements, conducting market research, drafting procurement requests, and managing contract-related tasks.
- Supporting and train the Business Resilience team on the use of these systems, developing business solutions such as dashboards, alerts, and reports to improve functionality and user experience.
- Serving as the system administrator for the shopcgx.com e-commerce fraud tool, collaborating with fraud prevention vendors to refine rule sets for minimizing fraud while maximizing sales.
How to Apply
Additional Information on how you will be evaluated:
Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through the National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com/ and click on "Careers" at the bottom of the page.
Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.
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Supervisory Business Resilience Manager (STL) - FT 6000
Aguadilla, PR, US
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Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualify them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.