Supervisory Dispatcher (Public Safety) Job in Denali Park, AK

Vacancy No. AK-1537-DENA-25-12603908-DE Department National Park Service
Salary $74,594.00 to $96,969.00 Grade 10 to 10
Perm/Temp Permanent FT/PT Full-time
Open Date 11/13/2024 Close Date 12/2/2024
Job Link Apply Online Who may apply Public
Locations:
Denali Park, AK


Summary

This position is located in Denali National Park and Preserve, in the Visitor and Resource Protection Division.

This announcement is being advertised concurrently under number AK-1537-DENA-25-12603907-ST which is open to certain merit promotion and status candidates. You must apply to each announcement separately if you wish to be considered under both recruitment methods.

Duties

This position is in the National Park Service, Alaska Region 11, and is part of the Communication Center branch of the Visitor and Resource Protection Division located in Denali National Park and Preserve. The position reports to the Communication Center Manager. The center operations are complex serving multijurisdictional all-risk incidents for 16 park units within the Alaska Region. The Alaska Region Communication Center (ARCC) operates 24 hours-a-day, 365 days a year and supports law enforcement, aviation, wildland/structural fire, medical, search and rescue, intelligence, and other emergency and routine functions on behalf of the National Park Service with other Federal, State, and Local agencies.

The Supervisory Dispatcher's primary objectives are to supervise subordinate employees while ensuring seamless operations in the communication center. The Supervisory Dispatcher balances the needs of the center with the needs and well-being of dispatch staff. The Supervisory Dispatcher projects and models our mission of ensuring the safety of staff and visitors of the National Park Service in Alaska by providing a professional point-of-contact for communications and emergency services. Major duties include:

  • Supervise subordinate employees while ensuring seamless operations in the public safety communication center.
  • Assist the Center Manager in the development and maintenance of complex dispatch operating plans, guides, protocols, directories, operating systems, databases, intelligence sources, and other reference/training material.
  • Ensures that staff have the skills, training, motivation, tools, and resources to be effective, resilient, and healthy in their roles within communication center.
  • Plans and schedules work to be accomplished by subordinates, reviews work and performance, and performs employee appraisals and evaluations.
  • Acts in a leadership role as an emergency contact and is responsive to questions and problems that staff encounter. Also ensures continuity of operations and that the center meets minimum staffing levels.

Requirements

Conditions of Employment

  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
  • You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. Important: Please, do not provide a copy of your driver's license at this time. If selected for a position, you will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
  • If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
  • You may be required to travel overnight away from home up to 2 nights per month. You must obtain a government charge card for travel purposes.
  • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
  • The position to which you will be appointed is subject to a financial disclosure reporting requirement and you will be required to complete a new entrant Confidential Financial Disclosure Report (OGE Form 450) within 30 days of your appointment.
  • A minimum typing speed of 40 words per minute is required.
  • Selectee may be required to work during emergencies.
  • Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Qualifications

All qualifications must be met by the closing date of this announcement-12/02/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

SELECTIVE FACTOR: This position performs as a Lead Dispatcher providing public safety dispatch operation in a complex environment and must be able to obtain and maintain access for both the Alaska Public Safety Information Network (APSIN) and National Crime Information Computer (NCIC) systems, both of which require that the incumbent cannot have been convicted of a felony or a misdemeanor.
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This position performs typing and the requirement of typing 40 WPM is required. Please list your typing speed in your resume.

Candidates who do not meet these requirements by close of this announcement will receive no further consideration for this position.

-AND-

In addition to meeting the selector factors listed above; to qualify for this position at the GS-10 grade level, you must possess the following specialized experience by close of the announcement:

EXPERIENCE: At least one year of specialized experience equivalent to the GS-9 level in Federal Service that equipped me with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Specialized experience includes activities such as: leading and providing direction to personnel within a public safety communication center; training and providing continuing education to new and established employees; serving as a point-of-contact for day-to-day operations; in addition to performing the role of dispatcher. You must include hours per week worked.

When describing the nature of your duties (e.g., your paid or unpaid work or volunteer experience), please be extremely clear, thorough, and specific. We will not make assumptions regarding your experience. Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. For additional information on what to include in your resume, click here. For information on what you should leave out of your resume, click here. The following five-minute video may also be helpful for creating and updating your federal resume: click here.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive.

A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Government housing maybe available.

Physical Demands: The nature of the work is primarily sedentary. Occasional bending and lifting are required during movement of materials and supply restocking. Stress from emergency situations, multiple incidents and long hours are present. During this time, intense concentration is needed to perform properly. There are frequent demands for rapid decision-making. Shift work in general is also physically demanding.


Working Conditions: Work is performed primarily in the dispatch center where control and direction must be maintained during emergency situations. Work is normally performed in a specialized office setting. Multi-channel radios are continuously monitored, and multi-line telephones constantly ring, sometimes resulting in a noisy environment. Demands by internal and external customers during peak incident loads can be demanding. Call volume spikes can create a potentially hectic and stressful work environment. Incumbent must be able to concentrate on work projects amidst the activity, interruptions, and the movements of others. Some exposure to hazards occurs in flying, inspections, and field trips presented in the job.

The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.

Travel, transportation, and relocation expenses will be paid if the person selected for the position is from outside the local commuting area and is otherwise eligible for reimbursement of relocation expenses under the Federal Travel Regulations.

Employer paid and reimbursed relocation expenses are considered taxable income. The NPS does not provide tax, legal or accounting advice. Employees should consult professional tax, legal and accounting advisors regarding concerns about the financial implications of a Permanent Change of Station (PCS).

Alaska currently does not have a state income tax.

In the event of an accident while traveling in a government aircraft, the payable benefits of a private life insurance policy may be affected.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
You will be evaluated on the following competencies:
  • Administration and Management
  • Managing Human Resources
  • Planning and Evaluating
  • Technical Competence


In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a subject matter expert (SME) panel resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 12/02/2024:

  1. Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.
  2. Complete All Required Assessments.
  3. Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
  4. Documentation that you meet Selective Factors (e.g., please list your typing speed in your resume).
  5. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

How to Apply

To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/02/2024. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.

WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

  1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
  2. Prompted to Start the Application Process by selecting "Start Application."
  3. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
  4. Select documents you want included in this application.
  5. Review package to acknowledge your documents were reviewed.
  6. Select if you want to include your demographic information.
  7. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
  8. Follow onscreen prompts and instructions to complete your application.
  9. Add the supporting documents by indexing your documents with the dropdown.
    • Upload any missing required documents or optional documents.
  10. Review and Submit Application.
  11. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
  12. You can review or revise your application at any point during the open period of the announcement.
    • To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
    • Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application.
  13. PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
  14. When describing the nature of your duties, please be extremely clear, thorough, and specific. Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. We will not make assumptions regarding your experience.
  15. Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency contact information

Tracy Noetzelman
Address
Denali National Park and Preserve
P O Box 9
Denali Park, AK 99755
US
Learn more about this agency

Next steps

Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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