Clarification from the agency

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.

• As Supervisory Public Safety Dispatcher, administers emergency services communications operations in the 911 Dispatch Center.
• Assigns work and special duties for dispatchers, call takers and Lead Dispatchers.
• Plans work schedules, revises schedule to meet peak workload periods, and manpower shortages.
• Responsible for the receipt and effective evaluation of 911 emergency calls.
• Responsible for the proper operation and maintenance of the computer aided dispatch, AVL/Global Positioning System (GPS), and become familiar with the Fort Hood mass notification system being utilized through the Monaco fire system.
• Maintains reports and retrieves needed statistical information using the local authority's fire incident reporting system(s).
• Performs basic computer and communications equipment troubleshooting to determine problem and notify appropriate personnel to facilitate repairs.
• Assists various agencies with required testing and maintenance, including fire drills, electronic detection devices, fire suppression equipment, duress alarms, intrusions alarms, generator runs etc.
• Provides advice and guidance to dispatchers for Integrated Commercial Intrusion Detection System (ICIDS) to include assessments involved with the functions of the documentation reviews, systems testing, systems upgrades, etc.
• Provides electronic paging services as requested from either the operator interface terminal for digital or voice paging or the networked computer terminal for alphanumeric message notification.
• Operates the facility wide and area public address system to convey official information, announcements or emergency notifications.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
• This position requires the incumbent to continuing dispatch and Intrusion Detection education requirements through in-service training that is offered locally and pass with predetermined course requirements.
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• This position requires the incumbent to obtain and maintain Advanced Medical Priority Dispatch System certification.
• This position requires the incumbent to obtain and maintain Telecommunication II certification.
• This position requires the incumbent to obtain and maintain Texas Crime Information Center (TCIC) and National Crime Information (NCIC) training.
• This position requires the incumbent to obtain and maintain DoD Hazardous Materials Awareness certification.
• This position requires the incumbent to maintain Continuing Dispatch Education (CDE) requirements.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• The work is performed in a highly stressful, restricted office environment.
• Position is subject to recall to duty, and incumbent must maintain a functioning telephone at their residence to aid in contact during recall/emergency situations.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Incumbent must be able to obtain and maintain access to criminal justice information systems.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998
• Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes interrogate callers to determine the problem and the nature of emergency calls; refer non-emergency callers to appropriate civilian and governmental agencies; and dispatch a variety of emergency response units. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Leadership
• Manages and Organizes Information
• Stress Tolerance

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

As part of the assessment process, your resume will be evaluated using a competency-based method. This structured evaluation measures your qualifications, experience, and skills against the core competencies required for the position. Final scores will determine whether you are referred to the Hiring Manager for further consideration.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/Merit Promotion Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
• Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

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