Supervisory Health System Specialist Job in White City, OR

Vacancy No. CBSV-12681722-25-MW Department Veterans Health Administration
Salary $88,621.00 to $115,231.00 Grade 12 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 2/3/2025 Close Date 2/10/2025
Job Link Apply Online Who may apply Public
Locations:
White City, OR


Summary

This position is located at the White City VAMC in White City, Oregon within the Residential Rehabilitation Treatment Program (RRTP) which has bed capacity of 150 beds, the largest RRTP in the country. The primary purpose of the RRTP Administrative Director of Safety, Security, and Business Operations is to direct day-to-day business and administrative operations of the White City VAMC's RRTP.

This job is open to

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Duties include but not limited to:

  • Providing recommendations regarding strategic decisions that affect the overall RRTP Programming operations which includes scheduling of groups, scheduling Veterans of staff facilitated programming.
  • Developing practice management protocols to demonstrate productivity and access, manages daily programming operations including continuous quality improvement related to programming and provides RRTP leadership productivity metrics for all disciplines within the RRTP monthly.
  • Proactively and systemically developing, gathering, collating, managing, analyzing and interpreting data regarding the RRTP's operation.
  • Working closely with RRTP Chief and creates presentations that include data, action plans, process improvements, and meaningful information regarding trends in data.
  • Proactively recommending and maintaining capacity in various clinic types based on demand trends and future projections and improves productivity at all levels of clinical operations. Maintaining all schedules for RRTP staff and requests scheduling changes based on programming needs. Providing program managers a monthly review of productivity for each staff through dashboard awareness and data utilization.
  • Establishing environments favorable to the accomplishment of RRTP programming.
  • Creating processes for organizing and maintaining the RRTP's clinical programming, adhering to the requirements found in MHRRTP Directive 1162.02.
  • Facilitating routing meetings that promote bidirectional communication, review of performance standards, ameliorates an administrative barrier to programming and providing recommendations to be more successful with metrics.
  • Providing guidance on clinic builds, productivity standards, productivity reviews, as well as Labor Mapping certifications.
  • Providing recommendations related to programming needs including FTEE needed to support programming by census.
  • Performing demand/capacity analysis, templating and has indirect authority to ensure scheduling operations of patients are upheld in clinic flow for highest patient outcomes and satisfaction.
  • Developing and implementing local business operational policies related to programming, scheduling, ensuring minimum programming hours are met, coordinating with programming not provided by RRTP staff, administrative requirements of creating staff schedules according to programming needs, and provides advice to executive leadership on clinical programming operations based on audits, utilization of groups and RRTP metrics.
  • Overseeing the daily programming.
  • Advises, counsels, and instructs employees on both work and administrative matters. Hears and resolves minor complaints from employees; addresses concerns in a timely manner and works closely with Human Resources as well as the union.
  • Interviews candidates for positions in the units; recommends appointments, promotions, and reassignments to unit positions; identifies and provides trainings needs; and finds ways to improve production or increase the quality of work within the area of authority.
  • Facilitating routing meetings for direct reports.
  • Creating and maintaining policies.

Work Schedule: Monday - Friday, 7:30 am to 4:00 pm
Position Description Title/PD#: Supervisory Health System Specialist/PD90508-0
Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this job
  • Subject to a background/suitability investigation
  • May serve a probationary period
  • Selective Service Registration is required for males born after 12/31/1959
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details .

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Applicants must meet the IOR AND Specialized Experience to qualify.


Individual Occupational Requirement (IOR): The 0671 series requires specific education or experience to be met in order to be appointed into a position of this series. Examples of the Individual Occupational Requirement Experiences as set by the Office of Personnel Management (OPM) for this occupation and grade level, GS-12 may include:
  1. Undergraduate and Graduate Education in a Major study of hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Transcripts required. OR
  2. Experience of progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement
  • In addition to the individual occupational requirement above, you must have one year of specialized experience equivalent to at least the next lower grade, GS-11 in the normal line of progression for the occupation in the organization. Select the appropriate answer to each of the following questions based on your current level of experience that demonstrates your ability to perform the duties of this position at the GS-12 level.
Specialized Experience:

GS-12 grade level: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:
Managing schedules, duties, job assignments, as well as training needs and competencies of the staff to carry out daily duties.
Overseeing operations functions of programs.
Creating, updating, and tracking of teams schedules ensuring the team has daily awareness of any scheduling changes or needs.
Overseeing of data tracking, management and reports.
Conducting analysis to track productivity and providing recommendations for improvement.
Planning, directing and executing of Business Operations and strategic planning.
Analyzing and evaluating programs and issues.
Collaborating with management in formulating recommendations to improve administrative and clinical process.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-12 level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

This job opportunity announcement may be used to fill additional vacancies.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Resume Reminder - Your resume must include the following information for each job listed:
Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Salary/Rank etc.
Series and Grade, if applicable, for all Federal positions you have held
References, current or recent supervisor

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications to ensure you receive appropriate consideration. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Required Documents

Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • License
  • Other (1)
  • Performance Appraisal
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

Documents Required:
  • Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 02/10/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12681722.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Merlinda Winbush
Address
White City VA Medical Center
8495 Crater Lake Highway
White City, OR 97503
US

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.