Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

The major duties of this position include but are not limited to:

Leads facility level program planning and operational strategy for clinical services ensuring alignment with the Chief of Staff and ELT's priorities, VHA national policies, and VISN level performance directives.

Participates in the development and implementation of both long- and short-term policies and plans for the Medical Center. Short term goals include improving patient wait times, addressing current staffing shortages, implementing new procedures or technologies to enhance patient care, and ensuring compliance with regulatory standards.

Engages in strategic planning aiming to sustain and enhance the healthcare delivery system's growth and effectiveness. Long term goals include the development of new healthcare programs and services, expansion of facilities, integration of advanced healthcare technologies on a wider scale and establishing partnerships with community healthcare systems and the academic affiliate.

Evaluates and monitors clinical program performance across multiple specialty services, integrating data from national VA systems, internal dashboards, and operational metrics. Identifies trends, inefficiencies, and risks, and develops actionable recommendations to improve patient throughput, reduce bottlenecks and enhance service delivery.

Leads analysis and implementation of workforce planning initiatives, including staff labor mapping, person class assignment validation, and capacity modeling to ensure clinical resources are optimally aligned with patient demand. Recommends adjustments to staffing models based on data analysis and operational requirements.

Prepares executive-level program reports and briefings for the ELT, Chief of Staff, and service line leaders, translating complex operational data into actionable insights and strategic recommendations.

Identifies opportunities for process improvement and innovation within specialty clinics, including the introduction of new operational frameworks, care delivery models, or performance management tools.

Leads or participates in facility-wide committees, task forces, and initiatives focused on program optimization and quality improvement.

Pays close attention to the impact of internal policies on external entities, such as community hospitals and the academic affiliate to ensure that policies
are conducive to cooperation and benefit the partnership.

Serves as a subject matter expert in program management and planning, providing authoritative guidance to administrative staff, service chiefs, and the ELT on effective planning, implementation, and evaluation of specialty clinic operations.

Monitors compliance with VHA policies, accreditation requirements, and performance standards, ensuring that program plans meet regulatory and quality benchmarks. Advises the ELT on risks, mitigation strategies, and required corrective actions.

Integrates fiscal and operational considerations into program planning, ensuring that initiatives are resource-efficient, support organizational priorities, and enhance clinical outcomes across the facility.

Provides direct supervision to administrative staff assigned to support the Dental, Anesthesia, Physical Medicine and Rehabilitation, Neurology, and Radiation Oncology services.

Oversees workload distribution and resources allocation to ensure administrative and analytical support is appropriately aligned with clinical operation and performance management requirements.

Work Schedule: 7:30am -4:00pm Monday - Friday
Telework: Not Authorized
Virtual: This is not a virtual position
Relocation / Recruitment incentives: Not Authorized
Position Description Title/PD#: Supervisory Health System Specialist (Facility Group Practice Manager)/PD93422-0
Physical Requirements: The work is sedentary. No other special physical demands are required of this work.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-13 grade level: One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes:

Knowledge of healthcare administration principles, advanced clinical operations management, and integrated health system performance frameworks sufficient to serve as the Facility Group Practice Manager and principal advisor to the Chief of Staff on clinical operations across the Medical Center. Advanced knowledge of qualitative and quantitative analytical methodologies, healthcare statistics, and performance measurement systems sufficient to evaluate highly complex clinical delivery models, conduct workforce labor mapping analyses.

Preferred Experience: Clinical operations experience.

There is no educational substitution for the GS-13 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

NOTE: You must include qualifying specialized experience in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume.


Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Documents Accepted:

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• Other (3)
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

• Resume

Next steps