Supervisory Health System Specialist (Group Practice Manager) Job in Bronx, NY

Vacancy No. CAZX-12772942-25-AS Department Veterans Health Administration
Salary $124,189.00 to $161,448.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 8/4/2025 Close Date 8/12/2025
Job Link Apply Online Who may apply Public
Locations:
Bronx, NY


Summary

The primary purpose of the Supervisory Health System Specialist (Group Practice Manager) is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics as it relates to access to care as applicable. The ACOD-GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model.

This job is open to

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

The GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model. The GPM is responsible for supporting high quality, accessible, cost effective health care services. In addition, the GPM works with the VAMC quadrad to develop strategic plans for the facility as it relates to access to care. The GPM measures and assesses clinical business activities with an emphasis on improving clinical product line performance.

Central to the GPM's purpose of ensuring an exceptional Veteran patient experience is the development, standardization, implementation, and sustainment of key operational/business processes, including scheduling practices, to ensure efficient and effective management of the clinic. The GPM will identify and implement improvements to optimize clinic management processes, access strategies, and "make-buy" decisions through an in depth analysis of in-house and non-VA provided care.

The GPM reports to the Chief of Staff. The GPM is responsible for regularly presenting key management indicators to the Executive Staff. The GPM continuously evaluates the current outpatient services model within their VAMC, VISN and throughout VHA in order to propose national access changes that will result in extensive changes in agency policy. He/she makes VAMC, VISN and national recommendations which will obligate or dedicate substantial VHA resources.

Duties may include but are not limited to:
National Program Responsibilities

  • Provides access related consultative services to the VAMC, VISN and National leadership.
  • Work with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes.
  • Review and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local ACOD-GPMs and communication strategies.
Veteran Experience Responsibilities
  • Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed.
  • Coordinate efforts with national requirements, including the MyVA alignment.
  • Coordinate efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts.
Supervisory/Programmatic Oversight
  • Serve as the supervisor for a unit engaged in clinic access and data analytics.
  • Will function independently by applying the board guidelines provided by the incumbent's supervisor.
  • Subordinate supervisors will only bring forward the most complex cases and concerns to the ACOD-GPM for final determinations.
  • Maintain overall programmatic responsibility for the efficient operation of the program.
  • Use Advanced Principles and Strategies for Access Improvement to review and provide guidance to Clinical Leads (CLs).
  • Work with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
Direction and Long Term Strategic Planning
  • Develop both long- and short-term policies and plans for the VAMC.
  • Coordinate ambulatory care medical administration needs of the VAMC for incorporation into annual budget and operating plans.
Budget Guidance and Approval
  • Develop and maintain annual budget plan and staffing plans for outpatient care.
  • Work closely with medical leadership and personnel at the VAMC, CBOCs, and other facilities to formulate budget recommendations for all outpatient clinical services.
Office Program Planning Work
  • Provide administrative management for ambulatory care clinical support services.
  • Act as the expert on policies and requirements for ambulatory care clinical support and administrative services.
Quality/Productivity Goals
  • Provide leadership and direction to promote the development and productivity of all employees supervised.
  • Promote a culture of employee engagement and satisfaction.
Due Process
  • Represent management at labor management meetings as directed.
Liaison and Communications
  • Act as a liaison or point person for communications with persons and/or groups internal or external to the VAMC, speaking for the principal on Clinical Access issues.
  • Act as a representative of ambulatory care management and the Chief of Staff with appropriate professional groups and administrative staff in an effort to coordinate activities and resolve any problems.
Performs other related duties as assigned.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Virtual: This is not a virtual position.
Telework: No
Position Description/PD#: Supervisory Health System Specialist (Group Practice Manager)/PD19A10O
Relocation/Recruitment Incentives: Not Authorized

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary/trial period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/12/2025.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
1) Missions, organizations, programs, and requirements of health care delivery systems;

2) Regulations and standards of various regulatory and credentialing groups; and

3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.


This specialized experience must have been equivalent to at least the GS-12 grade level in the Federal service.

NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


You will be rated on the following Competencies for this position:
  • Analysis and Problem Solving
  • Leadership
  • Organizational Performance Analysis
  • Planning and Evaluating


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the VAMC quadrad, Clinic Leads, Administrative Leads, MAS staff, and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via station vehicle or privately owned vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting deadlines.

Work Environment: Work is typically performed in an adequately lighted and climate controlled office. The employee may require occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information


This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Required Documents

Documents Accepted:

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Resume

Documents Required:
  • Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 08/12/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12772942.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Aleni Salcedo
Address
Bronx VA Medical Center
130 West Kingsbridge Rd.
Bronx, NY 10468
US

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.