Supervisory Human Resources Specialist (Customer Engagement and HR Service Strategy Mgr)

Department of Transportation

Federal Aviation Administration

Office of Human Resource Management, AHR-001, Customer Engagement Division, AHA-300

Summary

Designs, establishes, and manages the Federal Aviation Administration (FAA) strategic human resource policies and frameworks, leveraging advanced HR data analytics and metrics to optimize workforce programs and ensure organizational compliance.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Open to Current Permanent FAA employees

Duties

The Supervisory Human Resources Specialist integrates work of multiple organizations to meet strategic goals of the organization and the Federal Aviation Administration (FAA), participates in strategic planning for the FAA, and makes commitments (program, budget, etc) for a major organization. Directs and manages an enterprise-wide Human Resources (HR) service delivery strategy and customer engagement program, providing leadership and oversight of HR transformation initiatives, and ensuring the achievement of organizational objectives through improved service delivery, enhanced customer experience, and increased operational effectiveness.

Directs and oversees staff responsible for establishing and maintaining governance processes used to monitor service performance, ensuring consistent implementation, accountability, and continuous improvement across organizational operations. Leads continuous improvement and innovation programs through the supervision of staff and teams responsible for identifying, developing, and implementing process improvements and best practices.

Applies detailed technical knowledge of the aspect of human resources services and customer engagement strategies to direct staff in providing customer engagement, service delivery, and advisory functions for FAA organizations and offices. Applies a comprehensive understanding of the objectives of AHC, AHR and the FAA. Leads and supervises cross-functional teams in the development and implementation of integrated HR solutions, establishing priorities, allocating resources, and ensuring effective coordination across HR functional areas. Ensures a customer-centric, data-driven, and compliant HR service delivery model that aligns workforce solutions, service performance, and human capital strategies with agency priorities.

Applies a detailed knowledge of budget, human resource management, and other administrative policies and procedures to oversee the strategic engagement with executive leadership and serves as the senior escalation point for significant HR service issues. Defines, acquires, and allocates budget, staff, and other resources to accomplish objectives for multiple organizational units/projects/programs and across multiple functions and/or disciplines. Manages budget and either reallocates resources among organizational units/projects/programs or acquires additional resources as needed. Leads and integrates the budget planning processes for all organizational units/projects/programs under his/her control, and projects both short-term and long-term future needs. Participates in planning efforts that cross organizational lines within the AHC and AHR.

Provides executives with guidance workforce modernization and succession planning. Establishes and maintains strategic partnerships across HR functional directorates through the leadership of subordinate staff and collaborative governance structures, ensuring coordinated execution of enterprise-wide HR initiatives.

Contacts are routinely internal and external to the major subdivision. Internal contacts are with subordinates, peers, and higher-level management to discuss the statuses and results of projects/programs and plan for the future. May represent the AHC, AHR or the FAA externally as a primary point of contact for policies/ procedures or other project/program purposes. Has the authority, within guidelines, to make commitments for the major subdivision, to establish new policies/procedures, and to make exceptions.

Provides managerial oversight of workforce and service delivery analytics programs, directing staff in the analysis of workforce data, assessment of workforce trends, and evaluation of organizational health to support strategic decision-making. Supervises team in the analysis of service delivery trends and organizational effectiveness, providing strategic recommendations to senior leadership and ensuring workforce performance aligns with organizational goals and service objectives.

Requirements

Conditions of employment

US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents).
Temporary assignment may be terminated at any time or extended.
Security Requirement: Moderate Risk (5): This position requires completion and favorable adjudication of a background investigation prior to appointment, unless a waiver is obtained. Subject to a 5-year period reinvestigation.

Qualifications

Candidates must have one year (52 weeks) of specialized experience that is typically in or related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of that position.

To be creditable, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.For the FV-K level you must demonstrate in your application that you possess at least one year (52-weeks) of specialized experience equivalent to the FV-J level or FG/GS-14 level.

Specialized Experience:

- Experience providing leadership of transformation initiatives to ensure the achievement of organizational objectives through improved service delivery, enhanced customer experience, and increased operational effectiveness.

- Experience analyzing workforce and service delivery programs, workforce data, assessment of workforce trends, and the evaluation of organizational health to support strategic decision-making.

- Experience developing, implementing, and integrating solutions, establishing priorities, allocating resources, and ensuring effective coordination across organizations.

Managerial Selection Factors: Eligible candidates will also be evaluated based on FAA Managerial Selection Factors. Candidates must address these four factors when applying for any managerial position in the FAA. Applicants that fail to address these factors will be disqualified from further consideration.

Qualification requirements must be met by the closing date of this vacancy announcement.

Education

Education cannot be substituted for experience.

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

This position is covered by the FAA Core Compensation plan. Additional information about Core Compensation is available at: https://www.faa.gov/jobs/working_here/benefits.

Temporary NTE 1 Year: Temporary assignment may be terminated at any time or extended.

Interviews: Some, all, or none of the applicants may be interviewed.

Security Requirement: Moderate Risk (5): This position requires completion and favorable adjudication of a background investigation prior to appointment, unless a waiver is obtained. Subject to a 5-year period reinvestigation.

This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required Documents

All applicants MUST provide a copy of their most recent SF-50 (See more information below).

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Only supplemental documentation (e.g. transcript, certifications, SF-50, and/or veterans' documentation) will be accepted in combination with your on-line application. These documents must be uploaded or faxed on or before the closing date of the announcement.
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.

You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.

Please ensure EACH work history includes ALL of the following information:

Job Title (include series and grade if Federal Job)

Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week.
Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.

Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.

You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.

Agency contact information

Cory Nelson

Phone: 1 (817) 222-4421
Fax: 1 (817) 222-5852
Email: cory.nelson@faa.gov

Address: Federal Aviation Administration
ASW Regional HR Services Branch
10101 Hillwood Parkway
AHO-300
Fort Worth, TX 76177
US

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Supervisory Human Resources Specialist (Customer Engagement and HR Service Strategy Mgr) Job in FAA Nationwide-Selectee Remains in Current Duty Location