Supervisory IT Program Manager (INFOSEC/CUSTSPT) Job in Washington, DC

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The primary purpose of this position is to provide oversight for the service desk and device management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs.

- Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive.
- Leads the service desk and device teams by ensuring appropriate security solutions are applied.
- Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance.
- Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods.
- Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services.
- Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.
- Provide overall direction and oversight of personnel management, strategy development, and security assessment.

Requirements

Conditions of Employment

• You must be a United States Citizen or National.
• You must successfully pass a security/background investigation and a drug screening.
• Selective Service registration is required, see the "Requirements" section for full details.
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one-year probation to assess your ability to perform supervisory duties is required unless previously completed.
• You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
• This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.
• Requires a probationary period if the requirement has not been met.
• This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.

How You Will Be Evaluated

Required Documents

How to Apply

To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 12/02/2024 to receive consideration.

If you would like to preview the assessment questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12599888

• Click "Apply Online" to get started.
• If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
• You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
• After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
• You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
• Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
• After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
• If you opt to upload a document directly, click the "Upload" button and select the document on your device, then wait for the upload to finish. Repeat as needed. Documents must be less than 3 MB each and should be in a compatible file format.
• Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
• Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
• If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.

Next steps

You will receive e-mail notifications as your application status is updated by DOJ. However, you can also see your application status any time by logging in to your USAJOBS account and looking on the "Applications" page. Click the position title to expand the display for each application in the list. Click here to learn more about checking your application status, or see what each application status means.

We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement if openings in other offices occur within 90 days.