Supervisory IT Specialist Job in Anywhere in the U.S. (remote job)

Vacancy No. DE-12650257-25-RC Department Deputy Assistant Secretary for Information and Technology
Salary $88,520.00 to $146,943.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 12/26/2024 Close Date 1/3/2025
Job Link Apply Online Who may apply Public
Locations:
Anywhere in the U.S. (remote job)


Summary

This position is located within the Office of Information & Technology (OIT), Development, Security, and Operations (DEVSECOPS), Infrastructure Operations (IO), Regional Operations at a Consolidated Mail Outpatient Pharmacy (CMOP) within the U.S. The incumbent exercises full supervisory, technical, and administrative responsibilities for planning, developing, implementing, executing, and evaluating the Information Technology (IT) Program.

This job is open to

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

Your application will expire in 3 months from the day of submission. If you are still interested in the position after the 3 month period, you will need to re-apply to this vacancy announcement.

Major Duties include:

  • Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.
  • Conduct functional and connectivity testing to ensure continuing operability.
  • Develop and document systems administration standard operating procedures.
  • Maintain baseline system security according to organizational policies.
  • Manage accounts, network rights, and access to systems and equipment.
  • Plan, execute, and verify data redundancy and system recovery procedures.
  • Provide ongoing optimization and problem-solving support.
  • Install, update, and troubleshoot systems/servers.
  • Check system hardware availability, functionality, integrity, and efficiency.
  • Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
  • Comply with organization systems administration standard operating procedures.
  • Implement and enforce local network usage policies and procedures.
  • Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.
  • Monitor and maintain system/server configuration.
  • Oversee installation, implementation, configuration, and support of system components.
  • Diagnose faulty system/server hardware.
  • Perform repairs on faulty system/server hardware.
  • Troubleshoot hardware/software interface and interoperability problems.
  • Develop methods to monitor and measure risk, compliance, and assurance efforts.
  • Perform needs analysis to determine opportunities for new and improved business process solutions.
  • Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
  • Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
  • Coordinate and manage the overall service provided to a customer end-to-end.
  • Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
  • Participate in the acquisition process as necessary.
  • Conduct import/export reviews for acquiring systems and software.
  • Lead and oversee budget, staffing, and contracting.

The incumbent is responsible for being available after hours for contingency support to meet the mission need and is the primary IT Facility Director implementing IT relevancy into the specialized pharmaceutical operations.

Link to department site: https://digital.va.gov/careers/oit-services/infrastructure-operations-service/

Work Schedule: Monday-Friday; 8:00 am - 4:30 pm
Compressed/Flexible Schedule: May be available with Supervisor approval.
Duty Location Status: TBD.
Position Description Title/PD#: Supervisory IT Specialist/PD19341A
Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required .
Bargaining/Non-Bargaining: "This is a not a bargaining position".

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/03/2025.You may qualify based on your experience as described below. Experience refers to paid and unpaid experience and IT related, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Computers and Electronics- Knowledge of the design and operation of electric circuit boards, processors, chips, and computer hardware or software systems, including applications and programming.
2. Configuration Management- Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
3. Information Technology Performance Assessment- Knowledge of the principles, methods, and tools (for example, surveys, system performance measures) to assess the effectiveness and practicality of information technology systems.
4. Managing Human Resources- Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
5. Embedded Computers- Knowledge of specifications and uses of specialized computer systems used to control devices (for example, automobiles, helicopters), including the appropriate programming languages.

AND

Specialized Experience: Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Specific specialized experience: Ability to Supervise Developers & Programmers. Mastery knowledge and experience of complex IT infrastructure including but not limited to: Network Security (Certificates, Venify), Intranet Web Applications, Intranet Web Hosting, Change Management (Agile), Development (Jira, GitHub), Project Management, Analytics (PowerBI, SSRS), Budget management. Customer service (SNOW) [initiate, assess, escalate, resolve, root cause analysis]. Policy Compliance (Emass) would be preferred.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no education substitution for this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Applicants will be referred in the order in which they were received.

Required Documents

  • Resume
To apply for this position, you must submit a complete Application Package which includes one or more of the following documents. Please use this checklist to make sure you have included documents required for your application. You will not be contacted for additional information:
  1. Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. A cover letter is optional.
  2. Complete All Required Assessments.
  3. Documentation that you meet Selective Placement Factors, if applicable.
  4. If your application is rated as well-qualified (score 85 or above) and you are claiming special priority selection rights under the Interagency/Career Transition Assistance Program (I/CTAP) submit:
  • a copy of your agency notice,
  • a copy of your most recent performance rating, and
  • a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 01/03/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12650257.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Recruitment Team Two A
Address
DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
Learn more about this agency

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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