Clarification from the agency

United States Citizens

As a Supervisory IT Specialist (APPSW), GS-2210-13, your typical work assignments may include but are not limited to the following:

• Serves as the Director of the Application Support Group (ASG), leading a team responsible for sustaining, supporting, and modernizing mission-critical enterprise applications.
• Provides day-to-day leadership and full first-level supervision, including work assignment, performance management, and staff development.
• Directs the intake, triage, prioritization, and resolution of application support requests using ITIL-aligned service management practices.
• Oversees support for Commercial Off-the-Shelf (COTS), SaaS, cloud-based, and internally developed applications.
• Leads portfolio-level analysis and decision-making related to application design, risk, utilization, and modernization efforts.
• Collaborates with engineering, cybersecurity, vendors, and business stakeholders to ensure reliable, secure, and supportable application services.
• Communicates clearly and effectively with technical and non-technical audiences, translating operational issues into business impact and actionable outcomes.

Conditions of employment

• Must be a U.S. citizen or national
• Selective Service registration if a male born after December 31, 1959
• Subject to pre-employment and random drug tests
• Direct Deposit is required
• RELOCATION EXPENSES WILL NOT BE PAID
• Suitability for Federal employment
• May be required to successfully complete a probationary period
• Only experience and education obtained by the closing date of this announcement will be considered.
• This is a Drug Testing Designated Position (DTDP) and is covered by the Executive Office of the President Drug-Free Workplace Program.
• More than one selection may be made from this announcement.

Qualifications

MINIMUM QUALIFICATION REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards.

ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

SPECIALIZED EXPERIENCE
You must have one full year (52 weeks) of IT-related experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service or private sector. Specialized experience for this position is defined as performing at least three (3) of the following five (5) functions:

1. Leading a multi-functional team to determine updates, enhancements, and changes to new or existing applications. This involves addressing interpersonal conflict among team members and balancing work assignments.
2. Demonstrating experience with strategic planning and support of engineered solutions, COTS and Cloud SaaS products.
3. Providing insight and expertise in the design, documentation, development, modification, testing, installation, and implementation of new or existing applications software.
4. Identifying emerging technology industry trends and performing impact analysis against the existing technology portfolio including opportunities for modernization and process improvements in line with advancements in the field.
5. Developing and managing acquisition, contract, and budget planning activities related to system implementation, modernization, integration, maintenance.

-AND-

In addition to the specialized experience listed above, applicants must possess IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

DESIRABLE EXPERIENCE/SKILLS
This position is ideal for an IT leader who:

• Has experience leading application support, enterprise systems, or technical service teams.
• Is comfortable balancing strategic direction with operational accountability.
• Understands IT service management principles (such as ITIL) and can apply them pragmatically.
• Brings strong people-leadership skills, including coaching, accountability, and performance management.
• Can engage confidently with senior stakeholders while supporting hands-on technical teams.
• Is seeking broader enterprise impact and growth toward advanced leadership roles.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.

***This position is in the Excepted Service, as such Category Rating, Veterans Preference and traditional rating and ranking of applicants do not apply.

For qualification determinations, your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. Note: If you upload more than one resume, the last resume received will be the one utilized for consideration. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some documents contain personal information such as SSN and DOB. Please sanitize these documents to remove said personal information before you submit your application.

Next steps