Supervisory IT Specialist - Branch Chief - PD 24R147 - Office of Information Technology Job in Rockville, MD

Vacancy No. HRSA-OIT-25-DE-12594841 Department Health Resources and Services Administration
Salary $139,395.00 to $181,216.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 11/19/2024 Close Date 11/26/2024
Job Link Apply Online Who may apply Public
Locations:
Rockville, MD


Summary

This position is located in the Health Resources and Services Administration, Office of Operations, Office of Information Technology, Division of Grants Performance Systems. The duty location for this position is in Rockville, MD.

For more information about OIT click the "Learn more about the Agency" section.

This job is open to

Clarification from the agency

This position is also open to PHS Commissioned Corps Officers. PHS Commissioned Corps (CC) Officers will be referred as CC personnel and not as a candidate for conversion to a permanent federal appointment.

Duties

This position is a mission critical occupation and is responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.

As a Supervisory IT Specialist, Branch Chief you will be supervising the staff assigned to the Branch and providing feedback/suggestions to OIT management on all Branch activities relative to Enterprise Solutions and Application Management.

Your major duties and responsibilities include:

  • Analyzing information security systems and applications to recommend security measures for protecting information against unauthorized access to systems and data modification or loss.
  • Planning, researching, designing, implementing and maintaining robust security principles in the delivery of all IT systems.
  • Planning, managing, organizing, and evaluating all related project activities.
  • Providing quality IT support and in the delivery of cost- effective, customer focused products and services that support HRSA business needs and mission requirements.
  • Providing technical oversight with hands-on experience on software-as-service (SaaS) solutions such as Jira, Salesforce, ServiceNow for new enterprise business solutions and performance metrics reporting systems.
  • Supporting cloud-based architecture (Azure or AWS) for enterprise systems development to bring efficiencies in operations and maintenance.
  • Performing the administrative and personnel management functions relative to staff supervised and establishes guidelines and performance expectations that are clearly communicated through the formal employee performance management system.
NOTE: Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Requirements

Conditions of Employment

  • U. S. Citizenship is required.
  • Males ages 18 through 25 must be registered with the Selective Service.
  • PHS Commissioned Corps applicants must submit current personnel orders.
  • A one year supervisory probationary period may be required.
  • Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)

Qualifications

THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE: 11/26/2024

Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

To qualify for this position, you must possess IT related experience and/or training that demonstrates that you possess each of the following four competencies:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

In addition to the above OPM requirements, in order to qualify for these positions, your resume must clearly demonstrate that you have one full year of minimum qualifying specialized experience comparable in difficulty and responsibility to the grade levels listed below in the federal service.

MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.

GS-14: Your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-13 level in the federal service.

Examples of the minimum qualifying specialized experience equal to the GS-13 level include the following types of tasks performed on a regular and recurring basis:
  • Leading the design, development, and maintenance of software solutions utilizing tools and/or technologies such as Microsoft. NET technology stack, or cloud native platforms like Salesforce.
AND
  • Managing IT software development projects throughout the agile lifecycle to ensure compliance with enterprise-level business and technical requirements to secure software development and delivery.
Applicants whose resumes clearly demonstrate the required minimum qualifying specialized experience will be evaluated based on the occupational assessment competencies listed below. A competency is defined as a measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions.

LEADERSHIP - Inspires, motivates and guides others toward goal accomplishment; coaches and mentors subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for individuals by applying these values to daily behaviors.

INFORMATION SYSTEMS SECURITY - Ensures the confidentiality, integrity, availability, reliability, and non-repudiation of the organization's information contained in and transmitted from systems and networks by implementing security laws, regulations, policies, standards, and control techniques.

ENTERPRISE ARCHITECTURE - Maintains a comprehensive IT framework to manage and align IT strategies, plans and systems to support the organization's mission, goals and structure.

PROJECT MANAGEMENT - Knowledge of the principles, methods, or tools for developing scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.

TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12594841

Education

This job does not have an education qualification requirement.

Additional information

HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.

E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.

Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.


Recruitment Incentives: Recruitment incentives may be authorized.

Student Loan Repayment Incentive: Student loan repayment incentive is not authorized.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Category rating procedures will be used to rate and rank candidates. The category assignment is a measure of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:

    • Best Qualified - for those who are superior in the evaluation criteria
    • Well Qualified - for those who excel in the evaluation criteria
    • Qualified - for those who only meet the minimum qualification requirements
The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).

Career Transition Assistance Program (CTAP)/ Interagency Career Transition Assistance Program (ICTAP): Must be found to be well-qualified to exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Click here for more information on ICTAP/CTAP.

Required Documents

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:

1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder.
If you choose to use your own resume, curriculum vitae, or any other written form you choose, then you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

  1. Job title
  2. Name of employer
  3. Beginning and ending dates of employment (month/day/year format)
  4. Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
  5. Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
  6. Your resume must show the series and grade or equivalent for all federal positions you have held. (if a federal position)
You must also ensure that the duties performed are clearly matched to each period of employment.
Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

2. A complete Assessment Questionnaire

3. Other supporting documents to be submitted with application:
  • If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 (Member 4 Copy), or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Click here for more information on veterans' preference.
  • Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
  • If you are currently serving in a pay banded position, please include a copy of your pay band chart with your application.
  • College Transcripts or other official documentation from the qualifying educational institution showing that you meet the eligibility requirements for this program, as described in the "Qualifications and Evaluations" sections of this announcement. (if the position has a positive education requirement, or you are qualifying on the basis of education).
For Resume and Application Tips visit the USAJOBS Resource Center.

The complete Application Package must be submitted by 11:59 PM (EST) on 11/26/2024.

How to Apply

Need assistance with the Federal application process? This video will provide you with an overview of the Federal application process for positions in the competitive civil service using USAJOBS. Please click the link to view How to Apply for Federal Jobs - YouTube

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 11/26/2024 to receive consideration.

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  • Click the Submit My Answers button to submit your application package.
  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Click here for information on "Federal hiring for individuals with disabilities".

Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
  • Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
  • Letters of Recommendation, Reference, or Congratulations, etc.
  • General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
  • Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
  • Awards documentation including SF-50s for Awards
  • Performance Appraisals (Only CTAP/ ICTAP eligible applicants need to submit their latest performance appraisal)
  • Evaluations of any type
  • Writing Samples
  • OF-306
  • Executive Core Qualifications Statements (ECQs)

Agency contact information

AskHR HRSA Helpdesk
Address
Health Resources and Services Administration
5600 Fishers Lane
Rockville, MD 20857
US
Learn more about this agency

Next steps

HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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