Summary
ATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal diversion of alcohol/tobacco products. We partner with communities, industries, law enforcement, and public safety agencies to safeguard the public through information sharing, training, research, & technology. Visit www.atf.gov
This job is open to
Clarification from the agency
Applications will be accepted from all U.S. citizens.
Duties
This position is located under the Office of Science and Technology (OST), Information Technology Systems Managment Division (ITSMD), Infrastructure Service Branch in Location Negotiable After Selection, United States.
The primary purpose of this position is to support an ATF that is ready with right information, services, and capabilities for the right people at the right time of safeguard America's communities from violent crime, enabled by excellent people, process, and technology. The ITSMD combines the Operations, Performance Management, Data & Voice and Wireless Communications services to create and maintain world class service in a dynamic Information Technology environment for Internet, voice and data network.
As a Supervisory IT Specialist (Chief, Infrastructure Services Branch), GS-2210-14, your typical work assignments may include:
- Oversees the daily duties of branch staff personnel, to include employee, trainees/interns and contractors. Responsible for assigning and ensuring the execution and completion of work tasks, approves leave, determines training needs, makes recommendations & provides guidance and feedback, recommends and may approve awards and is responsible for full performance management development (initial, mid-year, and annual performance appraisals and disciplinary actions) of assigned employees.
- Reports the progress of ongoing and specialized work tasks and projects to the Deputy Division Chief and ensures the timely and quality completion of regular and reoccurring duties.
- Manages, coordinates and directs programmatic functions relative to the practices, systems, techniques and principles of information technology (IT) and is responsible for developing policies and procedures to ensure information systems reliability and accessibility and ensures software and systems quality and functionality
- Manages and/or performs configuration, installation, implementation, integration, maintenance, and management of cloud and network systems used for the transmission of information in voice, data, and or video formats.
- Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations through dentification, proposal, evaluations and contract-development processes. Participates in the government acquisition process, working with the business areas to set domain priorities by identifying competing needs and requirements, resolving issues, coordinating the collection of performance metrics, providing metrics to the Sourcing Office and serving as first level problem solver.
Requirements
Conditions of Employment
The qualification requirements listed below must be met by the closing date of the announcement.
MOBILITY PLAN: New employees hired pursuant to this vacancy announcement must sign a mobility agreement. The purpose of ATF's mobility policy is to enhance career development and progression, and achieve mission and business effectiveness. To accomplish these objectives, the mobility plan will facilitate the movement of employees through special short-term assignments or permanent reassignments throughout the Bureau. Applicants who decline to sign a mobility agreement, as required, will be removed from the hiring process.
Key Requirements:
- Must be a U.S. Citizen or National.
- May be required to serve a one year probationary period.
- Must successfully complete a background security investigation
- Must be registered or exempt from the Selective Service. See www.sss.gov
- This is a non-bargaining unit position.
Qualifications
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
To qualify for 14, candidates must also have at least one year of specialized experience equivalent to the next lower grade level GS-13.
Specialized experience is demonstrated experience, which has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of this position. Experience must be in the normal line of progression or must be related to the work of the position advertised and must be reflected in resume. Specialized experience include:
- Performs configuration, installation, implementation, integration, maintenance, and management of Local Area Network/Wide Area Network (LAN/WAN) systems used for the transmission of information in voice, data, and or video formats.
- Demonstrated experience in designing, configuring, and maintaining Local Area Network/Wide Area Network (LAN/WAN) infrastructure and service components, troubleshooting and diagnosing Local Area Network/Wide Area Network (LAN/WAN), Data Center and Cloud services issues.
- Demonstrated experience in managing the operational activities of Local Area Network/Wide Area Network (LAN/WAN), data, voice, video and cloud services, including installation, configuration, maintenance, and security.
Interagency Career Transition Assistance Plan (ICTAP). The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Silver (minimum score of 85) or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Silver (minimum score of 85) or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at:https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
Veteran Preference: If you are entitled to veteran preference, you should indicate the type of veteran preference you are claiming on your résumé.
In order to verify your veteran preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit the October 2013 Revised Standard Form (SF) 15, "Application for 10-Point Veteran Preference," and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.
Although veteran preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veteran preference eligibles are listed ahead of non-veterans within each category for which they are qualified.
If you are a 30% or more disabled veteran, you may be eligible to use leave under the Wounded Warriors Federal Leave Act of 2015. This act grants leave for purposes of undergoing medical treatment for a disability instead of using regular sick. For additional information see: Disabled Veteran Leave
Education
This position does not have an education qualification requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/ and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use your responses to the assessment questionnaire to place you in one of three categories based on your experience, education, and/or training. The assessment questionnaire is designed to measure your ability in the following competencies:
- Attention to Detail
- Customer Service
- Oral Communication
- Problem Solving
If you meet the minimum qualifications, you will be placed in one of the following categories:
- Gold: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF), as determined by the job analysis.
- Silver: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPF's as determined by the job analysis.
- Bronze: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Candidates within the Gold category who are eligible for veterans' preference will receive selection priority over candidates without veterans' preference.
To preview the Assessment Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12529287
Required Documents
- ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
- Official position title;
- Employer name and contact information;
- Start and end dates (including month and year);
- The number of hours worked per week (or indicate full-time). Permanent and Volunteered
- Your Pay Plan/series/grade and step and a detailed list of duties & accomplishments
Showing relative permanent and volunteer work experience, education, and training. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
- Veterans' preference documentation (DD-214, Member Copy 4 or one that shows , Revised October 2013 SF-15 https://www.opm.gov/forms/pdf_fill/sf15.pdf and VA letter, if applicable. Note: The Revised October 2013 SF-15 is the latest copy and all others are not usable.
- CTAP/ICTAP documentation, if applicable.
- An unofficial college transcript (Note: If you are selected for this position, official transcript(s) will be required prior to your first day.)
- It is your responsibility to ensure all documents are received on time and the materials are legible. If applying on-line poses a hardship to any applicant, please contact us at the telephone number listed on this announcement. Applicants MUST CONTACT US PRIOR TO THE CLOSING DATE to speak to someone who can provide assistance for on-line submission. Requests for extensions will not be granted. Paper applications submitted without prior approval from the agency point of contact may be handled as incomplete. IMPORTANT INFORMATION: If your contact information changes after the closing date of this vacancy announcement, update your profile information in MYUSAJOBS as well as contact the Human Resources Specialist listed on this vacancy announcement to ensure you can be contacted throughout the selection process.
Prior to selection, the candidate may be required to provide an original copy of any supporting/ validating documentation as well as other documentation to verify eligibility. All required materials must be uploaded using the supporting documentation instructions described in the announcement.
Failure to provide the required documentation by the closing date of this announcement will result in elimination of further consideration for this position.
How to Apply
Please read the entire announcement and all instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section. You must submit a complete application package by 11:59 PM (ET) on 10/09/2024 to be considered. The application process is as follows:
- To begin the application process, click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
- After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
- If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
- Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the Track this application link for the corresponding application.
To update your application, including supporting documentation, at any time during the announcement open period return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Edit My Application. This option will no longer be available once the announcement is closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. Your applications will appear on the Welcome page. Navigate to the job application and click Track this application to view your application status. The link will take you to the hiring agency application system, which has the most up-to-date status of your application. There you can review any notifications sent to you related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means click here.
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
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