Supervisory IT Specialist (Deputy Director IT Operations)

Clarification from the agency

All U.S. Citizens

As a Supervisory IT Specialist (Deputy Director IT Operations), GS-2210-15, your typical work assignments may include:

• Manages, directs, plans, and coordinates the identification of federal IT requirements and develops strategies to counter evolving threats.
• Leads alignment and implementation of DHS and Intelligence Community (IC) policies to enable the efficient and effective use of IT capabilities.
• Serving as a technical advisor to the Director, the individual provides high-level guidance to management.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly, ensuring a positive experience through effective communication, empathy, and problem-solving skills.

All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

View common definitions of terms found in this announcement: Common Definitions.

Conditions of employment

• You must be a U.S. citizen to apply for this position.
• Males born after 12/31/1959 must be registered for Selective Service.
• You must successfully pass a background investigation.
• You must submit to a pre-employment drug test. This is a Testing Designated Position (TDP) and is subject to random testing.
• You may be required to serve a two-year trial period.
• Acceptance of an excepted service appointment from applicants in the competitive service will require a written statement of understanding when voluntarily leaving the competitive service.
• Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• Complete the initial online assessment and USAHire Assessment, if required.
• You will be subject to a pre-employment polygraph examination and random polygraph examinations may be conducted after entry on duty.
• Must be able to obtain/maintain a TOP SECRET/SCI Security Clearance
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
• May be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays and/or overtime, and/or 24/7 shift schedules, and/or on-call and standby duty status.
• You will be required to complete an OGE 450, Confidential Financial Disclosure Form.

Qualifications

Individual Occupational Requirement This position has an Individual Occupational Requirement that must be met prior to meeting the specialized experience. Applicant must possess IT-related experience demonstrating each of the nine (9) competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Specialized Experience:
You qualify for the GS-15 grade level if you possess the specialized experience, equivalent to the GS-14 level in the Federal service, or comparable experience not gained through federal service, in applying skills in managing portfolios, introducing new technical practices to operations where precedents do not exist; assessing programs to determine where data and technology can be applied to make improvements in efficiencies and operations; planning and implementing new operational programs; and providing leadership to large and complex organizations.

In addition to the specialized experience described above, you must have related experience in each of the competencies listed below which must be supported by the information contained in your resume and other application materials:

1. Proven IT management/operations support and working with other IC agencies.
2. Expert ability to create strategic product roadmaps and transition plans, prioritize work, drive work, and manage deliveries of cross-functional projects.
3. Excellent ability translating, and presenting, very technical briefings to non- technical audiences.
4. Demonstrated ability to work effectively as a member of a wider team through partnership, collaboration and influencing across the relevant business, technology and budgeting functions, and partnerships with leads in other technology domains.
5. Ability to communicate orally and in writing.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Substitution of education in lieu of specialized experience may not be used for this grade level.

All qualifications and eligibility requirements must be met by the closing date of the announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

This position is designated as Emergency Essential. Emergency Essential personnel must be able to serve during a continuity of operation event without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable).

Pursuant to Executive Order 12564 and DHS policy, DHS is committed to maintaining a drug-free workplace and, therefore, conducts random and other drug testing of its employees in order to ensure a safe and healthy work environment. Headquarters personnel in safety- or security-sensitive positions are subject to random drug testing and all applicants tentatively selected for employment at DHS Headquarters are subject to drug testing resulting in a negative test result.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Planning and Evaluating, Problem Solving, Resilience, Strategic Thinking, and Technical Competence

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

If you meet the minimum qualifications, you will be placed in one of the following categories:

Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.

Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

If you are amongst the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire and application, clickhttps://apply.usastaffing.gov/ViewQuestionnaire/12998879

Interviews are required for this position. Failure to complete the interview may result in removal from further consideration.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Consideration may be given to performance appraisals and incentive awards as an indicator of quality of prior experience.

1. Your resume NOTE: Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. For what to include in the resume, click on the link: USAJOBS Help Center
2. Your responses to the job questionnaire. https://apply.usastaffing.gov/ViewQuestionnaire/12998879
3. Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
   • Position title,
   • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee),
   • Agency, and
   • Beginning and ending dates of appointment.
4. You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.
5. If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
6. Are you an IC CAE Scholar? Information on the IC CAE program can be found at https://www.dni.gov/index.php/iccae To verify you are an IC CAE Scholar, you must submit a copy of your transcript that shows you are current student at an active or legacy IC CAE institution, or an individual who has graduated from such an institution, who has successfully completed at least one course in IC CAE study areas, such as Intelligence, National Security, Critical Technologies, STEM, languages, or other areas of study as determined by the Director of National Intelligence (DNI) to meet Intelligence Community needs.

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