Supervisory IT Specialist (Plcypln) Job in Syracuse, NY

Vacancy No. ST-12642216-25-LRH Department Deputy Assistant Secretary for Information and Technology
Salary $133,893.00 to $174,063.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 12/27/2024 Close Date 1/3/2025
Job Link Apply Online Who may apply Public
Locations:
Syracuse, NY


Summary

This position is within Office and Information and Technology (OI&T), End User Service (EUS), End User Operations (EUO), North Atlantic District. The incumbent provides oversight/leadership, leading the enterprise-wide End User Operations (EUO), Operational Policy and Security, Litigation Hold Team and is responsible for planning, developing, delivering and monitoring IT solutions to the VA.

This job is open to

Clarification from the agency

Open to current permanent employees (career or career-conditional) of the Department of Veterans Affairs (competitive or excepted), Current permanent Federal employees eligible for transfer, former federal employees eligible for Reinstatement, veterans eligible for consideration under VEOA, Certain Military Spouses, Peace Corps/VISTA, disabled individuals eligible under Schedule A, and those eligible under current Interchange Agreements.

Duties

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties:

  • Advanced IT concepts, methodologies and best business practices in applying solutions that will enhance operations.
  • Extensive knowledge of hardware, software, peripherals, and their relationships with the operational, technical, and system architectures.
  • Identifies and resolves root causes of problems that degrade delivery of essential Information Technology services.
  • Provides direction, leadership, and mentoring to develop and foster the leadership and management skills of subordinate staff.
  • Directs, reviews, and participates in the design, development, implementation, and maintenance of automated information systems and technical architectures in compliance with VA directives.
  • Identifies solutions to facility IT challenges for resources allocation and provides advice and guidance regarding current and future information systems concepts, doctrine, methods, practices, operations, and technologies.
  • Plans schedules and carries out major projects concerned with the analysis and evaluation of programs or organizational effectiveness.
  • Participate in decision-making processes and recommend ways IT can contribute to organizational success.
  • Develops long range program goals and objectives, assigns projects to subordinates and monitors operations to reach objective.
  • Identify technology opportunities that will have a significant effect on ability to support customer base and perform the mission.
  • Resolves a variety of conventional and unconventional automated technologies and information management concerns or situations and recommends action based on knowledge of emerging technologies.
  • Plans, directs, and provides technical guidance to improve the Area Information Systems program and IT computing environment.
  • Uses high-level technical expertise to accomplish analysis of options for applications, communications and network changes.
  • Responsible for a wide range of IT management; strategic planning, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, architecture.
  • Mastery of the application of wide-range of qualitative and quantitative analytical and evaluation methods to identify and advise on IT programs to improve processes or mission performance.
  • Mastery of project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables monitoring activities, and evaluating and reporting accomplishments.
Position Description/PD#: Supervisory IT Specialist (Plcypln)/PD17824A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Monday - Friday (8:00am - 4:30pm)
Telework: As determined by Agency Policy
Virtual: This is not a virtual position

Physical Demands: The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet deadlines and to devise corrective action and solutions to unexpected technical crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal.

Working Conditions: The work may require some physical effort, such as standing, walking, bending, or sitting. The work often requires long hours to meet deadlines and to devise corrective action and solutions to unexpected technical crises resulting in sometimes highly stressful work situations. The work requires almost constant use of a video display terminal.

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Complete the initial online assessment and USA Hire Assessment, if required
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • To be considered for this position, applicants must complete all required steps in the process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/03/2025.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
  • Note: If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. See the submission requirements in the Required Documents section of this announcement.
AND,

INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement (IOR). As a pre-requisite to the Specialized Experience requirement, you must meet the following basic education or experience requirements.

  • Basic Experience Requirement: The basic experience requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service.
    • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
    • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND,

SPECIALIZED EXPERIENCE REQUIREMENT: One year of specialized experience (equivalent to the GS-13 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
  • Specialized experience is defined as:
    • Advanced IT concepts, methodologies and best business practices in applying solutions that will enhance operations.
    • Extensive knowledge of hardware, software, peripherals, and their relationships with the operational, technical, and system architectures.
    • Mastery of project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables monitoring activities, and evaluating and reporting accomplishments.
    • Mastery of the application of a wide-range of qualitative and quantitative analytical and evaluation methods to identify and advise on IT programs to improve processes or mission performance.
    • Using high-level technical expertise to accomplish analysis of options for applications, communication, and network changes.
Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This job opportunity announcement may be used to fill additional vacancies.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  1. Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
  2. Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
  3. Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  4. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a Job Knowledge Test.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration.

Required Documents

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information.

  • Resume detailing specialized experience and competencies as they relate to this position.
    • For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
    • Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
  • SF-50, Notification of Personnel Action to show status of employment with the agency andtime-in-grade eligibility.
    • To verify current agency employment status, submit an SF-50 with an effective date within the past year. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
    • To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, Within-Grade Increase). This SF-50 will need to show that you have held the requisite grade for at least one year.
      • Note: General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes.
In addition to the document above, you must submit additional documents to prove your eligibility for the following:
  1. ICTAP/CTAP: for displaced Federal/VA employees
    • SF-50 showing Career or Career-Conditional status; AND
    • Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
    • Most recent performance appraisal.
  2. Veterans/Disabled Veterans:
    • DD-214 (MEMBER-4 Copy), or document from the Department of Veterans Affairs, or branch of service that shows dates of military service and character of discharge, AND
    • Disability letter from the Department of Veterans Affairs, or Armed Service, AND
    • SF-15 - Application for 10-Point Veteran Preference
  3. Military Spouses:
    • Copy of your marriage license, AND
    • Documentation identifying marital status at the time of death and proof that you have not remarried, AND
    • Deceased Veteran Spouses' DD-214 documenting the death of the service member while on active duty, the death certificate; or a letter from the Department of Veterans Affairs or Armed Service, etc. specifying the service member's death while on active duty. Or,
    • Disability letter from the Department of Veterans Affairs or Armed Service, specifying 100% disability at the time of discharge, release, or retirement from active-duty service.
  4. People with Disabilities, Schedule A:
    • A letter signed by a licensed medical professional or licensed vocational rehabilitation specialist stating your condition and restrictions.
  5. Re-Instatement:
    • You must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status. Your separation SF-50 (or equivalent personnel action form) must reflect:
      • Career or Career-Conditional (Tenure field box 24. is 1 or 2); AND
      • Your status in the competitive service (Position Occupied field box 34. is 1). AND
      • Highest grade previously held (Grade or Level field box 18.)
  6. Peace Corps: employees who have completed at least 36 months of continuous service and have been separated from the Peace Corps for less than three years:
    • You must submit a copy of your description of service, or letter of service.
  7. Other Interchange Agreements: for employees of the Postal Career Service, Postal Rate Commission, Government Accountability Office (GAO), or Administrative Office of the U.S. Courts.
    • A copy of your Notification of Personnel Action, Standard Form (SF-50) reflecting your status.
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicant's responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment. You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application.

To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents sections. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12642216

The application process is as follows:

  1. Click the Apply Online button.
  2. Answer the questions presented in the application and attach all necessary supporting documentation.
  3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
  4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
  5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
  6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
  7. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
  8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

Agency contact information

Recruitment Team Two B
Address
DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
Learn more about this agency

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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