Duties
DIRECT HIRE AUTHORITY: This position is being filled using Direct Hire Authority 5 CFR 337.205 for this occupation.
The Major Duties of the Supervisory IT Specialist are, but are not limited to:
- Responsible for all administrative, operational, and planning activities of the staff and programs assigned. Provides direct supervision to all staff assigned to include Shift Leads, Incident Managers, and Incident Coordinators. Creates an environment where staff solves problems at the lowest possible level of the organization and can work across the teams to solve problems.
- Performs performance appraisal processes as outlined in applicable policies including working with subordinates on performance plans, midyear and end of year evaluations.
- Tracks progress and quality of performance for assigned staff, and develops remediation plans where necessary. Identifies career development pathways and opportunities for staff. Responsible for working with staff for the development of Individual Development Plans (IDP) and for assigning appropriate training through the VA Talent Management System (TMS).
- Leads, coordinates, communicates, and integrates Major Incident Management services across the OIT and/or subordinate organizations and is accountable for the overall success of assigned duties and responsibilities and ensuring organizational goals are aligned with critical ECO, DevSecOps and agency priorities.
- Responsible for ensuring the work efforts of assigned staff achieve the outcomes specified within DevSecOps and the agency's business strategy.
- Responsible and accountable for project management, prioritization, evaluation, monitoring, cost management, risk management, quality management and resource allocations within the scope of Major Incident Management.
- Responsible for long and short-range planning for Major Incident Management functions. Executes strategic plans, communication plans, division operating plans, and budget operating plans that are designed to achieve IPM and ECO goals and objectives.
- Manages engineering, implementation, evaluation and continuous improvement of processes and technology in accordance with management priorities and objectives. Ensures appropriate documentation is developed to substantiate plans and procurements, and to ensure usability and effectiveness of processes and technology once implemented.
- Assigns incident work roles, ensuring priorities, methods, deadlines and quality of service have been met, and approves all outgoing incident communication. Delivers the highest level of customer service and rapid reaction planning during agency defined critical and high priority incidents that impact patient care, claims processing, and cemetery operations at a singular site, throughout a region, or across the country.
- Communicates regularly through face-to-face, e-mail, online collaboration, video conference, and telephonic methods with customers, IT professionals, vendors, and all levels of management and agency officials to identify incident roles, problem to be solved, actionable events, resolution goals, and expected service levels.
Position Description/PD#: Supervisory IT Specialist (Plcypln/Custspt)/PD18572A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Sunday-Thursday, 7:00-3:30 EST
Compressed/Flexible: N/A
Virtual: This is not a virtual position.
Remote: This is not a remote position.
Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site
Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, airconditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity. The position involves permanent tours of duty involving day, night, weekend, and holiday tours of duty, 24x7x365. The position may involve mandatory and optional overtime.
Promotion Potential: This position is at the full performance level.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Technical Problem Solving - Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
- Communication - Expresses information to multiple audiences through dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/ or questions.
- Analysis and Problem Solving - Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, and formulation of recommendations and alternative solutions or courses of action.
- Technical Competence - Uses knowledge that is acquired through formal training or on the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on an assessment may also result in your removal from consideration.
In order to be considered for this position, you must complete all required steps in the process.
Required Documents
To apply for this position, you must submit a complete Application Package which includes one or more of the following documents. Please use this checklist to make sure you have included documents required for your application. You will not be contacted for additional information:
- Resume detailing specialized experience and competencies as they relate to this position.
- For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
- Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.
- Complete All Required Assessments.
In addition to the document above, you must submit additional documents to prove your eligibility for the following:
- ICTAP/CTAP: for displaced Federal/VA employees
- SF-50 showing Career or Career-Conditional status; AND
- No Reduction-In-Force (RIF) Notice or a certification of expected separation (not a resignation letter); AND
- Most recent performance appraisal.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicant's responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
- Click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
- If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
- Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
- Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
- Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
- Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources:
https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click
Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this:
https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Next steps
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.