Supervisory IT Specialist (SYSANALYSIS) Job

Vacancy No. DLAJ6-25-12759257-MP Department Defense Logistics Agency
Salary $105,383.00 to $156,755.00 Grade 13 to 13
Perm/Temp Permanent FT/PT Full-time
Open Date 7/7/2025 Close Date 7/20/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Battle Creek, MIWhitehall, OHWright-Patterson AFB, OHNew Cumberland Defense Logistics Center, PA


Summary

See below for important information regarding this job.

Position will be filled at any of the locations listed below. Site specific salary information as follows:

  • Battle Creek, MI: $105,383 - $137,000
  • Columbus, OH: $109,966- $142,957
  • Dayton, OH: $109,308- $142,103
  • Fort Belvoir, VA: $120,579- $156,755
  • New Cumberland, PA: $120,579- $156,755
  • Ogden, UT: $105,383 - $137,000
  • Philadelphia, PA: $116,123- $150,962
  • Richmond, VA: $110,083- $143,109

This job is open to

Clarification from the agency

"Agency" means current permanent DLA employees.

Duties

  • System Operations and Support: Oversee and direct a team responsible for troubleshooting and resolving queue and interface issues within SAP EWM, TM, and ECC environments...
  • ... This includes real- time monitoring of SAP queues, prioritizing errors for resolution to minimize system downtime, and maintain operational workflows. Lead root cause analysis and debugging efforts for queue failures implementing...
  • ... long-term solutions to prevent recurring issues and enhance system stability. Analyze customer functional requirements and assist in the design of Automated Information Systems (AIS) to support those requirements...
  • ...Identify and resolve customer support problems related to the execution and maintenance of DSS, WMS, and SAP.
  • WMS Interface Management and Audit Support: Supervise the team responsible for the resolution of WMS interface issues and manage responses to audit inquiries...
  • ...ensuring timely responses and the implementation of Corrective Action Plans associated with audit deficiencies. Coordinate communication throughout audit processes with key stakeholders and management...
  • ...ensuring program control objectives maintain compliance with audit standards. Ensure coordination and communication are established and maintained throughout audit processes with key stakeholders and management.
  • Software Development Lifecycle Management: Guide and supervise the team’s participation in all aspects of the SDLC, including requirements definition, design, development, testing, implementation...
  • ... and sustainment of complex, critical software development and integration services for DSS, WMS, and SAP. This includes participating in software risk management activities...
  • ...(identification, analysis, planning, tracking, control, and communication), quality assurance, configuration management, and risk evaluation...
  • Identify, track, and assess standard metrics for the requirements definition process. Participate in software quality assurance, configuration management, and software risk evaluation activities.
  • Business Planning and Coordination: Provide input and reviews for development and execution of the annual business plan. Determine short- and long-range program goals and objectives...
  • ...and coordinate with Project Management on current and future projects, developing resource utilization plans to meet new workload demands.
  • Maintain cognizance of current and evolving DLA, Military Services, civil agencies, and customer supply policies, procedures, and systems to ensure system compatibility and support. Determine what skills and resources...
  • ... (people, tools, equipment, methods, procedures) are required to meet upcoming needs and develop and execute training, hiring, and acquisition plans to ensure the right resources are available to meet those needs...
  • Manage the development and execution of AIS with business and interface partners. Provide management and oversight in the design and sustainment of AIS to support SDLC requirements.
  • Security and Access Control: Coordinate with the team and other DLA entities on security and access control for the DLA WMS, including policies, procedures, implementation plans, separation of duties, role-based access, and audit requirements.
  • Acquisition Support and Interagency Coordination: Assist with Contracting Officer Representative (COR) acquisition duties and coordinate with business and interface partners on AIS design and sustainment...
  • ... Serve as a functional expert/advisor on DLA policies, procedures, and systems to business partners, Military Services, civil agencies, and foreign military sales customers...

Requirements

Conditions of Employment

  • Must be a U.S. citizen
  • Tour of Duty: Set Schedule
  • Security Requirements: Non-critical sensitive
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Fair Labor Standards Act (FLSA): Exempt
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
  • Recruitment Incentives: Not Authorized
  • Bargaining Unit Status: No
  • Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
  • This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations J6.

Qualifications

To qualify for a Supervisory IT Specialist (SYSANALYSIS) your qualifications must include:
  1. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS- 12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
    • Manages aspects of projects such as evaluation of staffing, realignment of personnel and workload to accommodate mission requirements.
    • Administer and manage IT projects associated with the design, development, implementation, and maintenance of application software which provides agreements management capabilities.
    • Analyze customer requirements and recommend business and systems improvements related to agreements management.
    • Apply IT principles, methods, policies and regulations to system analysis and modification.
    • Develops, reviews, and executes interface agreements with customers.
    • Identifies and resolves customer support problems.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

This position, located within the Defense Logistics Agency (DLA), Information Operations, J6, Warehouse Management System (WMS) Portfolio, J62XDB, serves as a Branch Chief of Customer Support. The incumbent plans, directs, guides, oversees, and evaluates the activities of subordinate IT Specialists and contractor personnel, providing functional support, technical advice, and assistance to agency customer activities. This role focuses on ensuring customer functional requirements are met effectively and efficiently, resolving associated problems/deficiencies impacting support, and maintaining the stability and performance of critical SAP systems. This role requires strong leadership and supervisory skills to effectively manage a team of IT specialists and contractors responsible for maintaining critical system operations and supporting diverse customer needs.
This position is subject to call back, occasional overtime, and is required to carry and respond to GFE cellphones.

This position requires a Engineering & Tech Management (N) / ETM, Practitioner acquisition certification. The incumbent has 60 months to achieve this certification unless a Position Requirements Waiver is approved to extend the certification period.

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The assessments for this job will measure the following Competencies:

    • Risk Management (SYSANALYSIS)
    • IT Enterprise Architecture (SYSANALYSIS)
    • Requirements Analysis (SYSANALYSIS)

Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

Required Documents

To apply for this position you must provide a complete Application Package. Each Application Package MUST include:

  1. Your Resume listing work schedule, hours worked per week, dates of employment and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible. IMPORTANT NOTE: Ensure that your resume does not contain any specialized characters, fonts, typefaces or formatting (e.g. tables, macros, etc.). It is also recommended that you convert/save your resume as a PDF prior to attaching to your application.
  2. Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.

Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.

The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/12759257.

Agency contact information

Elise Baerwald
Address
DLA Information Operations J6
8725 John J Kingman Rd
Ft Belvoir, VA 22060-6221
US

Next steps

Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates.

Additional Locations

  • Philadelphia, PA
  • Hill AFB, UT
  • Fort Belvoir, VA
  • Richmond, VA


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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