Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector providing functional and technical support services to Navy ERP. Specialized experience must demonstrate the following:
- Supervise, manage, and motivate a team of IT professionals to achieve organizational goals and objectives. Assign tasks and responsibilities to team members based on skills, workload, and project priorities. Monitor team progress and provide guidance to ensure milestones are met. Foster a collaborative work environment that encourages professional growth and innovation.
- Oversee daily IT operations to ensure smooth functioning of technology systems and services, particularly Navy ERP user management / roles security functions and Navy ERP Tier 3 support. Coordinate with User Management / Role Security team lead and Readiness Service Center (RSC) team lead to understand and fulfill technology requirements. Ensure adequate staffing coverage for critical operations.
- Enforce HR and personnel policies including attendance, leave management, and workplace conduct standards. Ensure compliance with federal employment regulations, EEO requirements, and organizational personnel policies. Coordinate with HR department on personnel matters and policy violations. Address personnel conflicts and workplace issues in accordance with established policies.
- Conduct performance evaluations and provide constructive feedback to team members. Identify training needs and coordinate professional development opportunities. Recognize outstanding performance while addressing performance issues promptly. Set clear expectations and measurable goals for team members. Document performance issues and coordinate disciplinary actions as needed.
- Communicate effectively with upper management regarding divisional goals, objectives, and operational progress. Prepare and present reports on operations, project status, and metrics. Serve as liaison between IT division and other organizational units. Facilitate meetings and coordinate cross-functional collaboration. Express ideas clearly both orally and in writing to diverse audiences including military personnel, contractors, and management.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.