Clarification from the agency

This position is open to current CNIC NAF Employees residing in the local commuting area (50-mile radius) of Millington, TN.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

• Analyzes business requirements for diverse operational areas (e.g. retail, food, recreation, child & youth, lodging, finance, procurement, and data warehousing) and translates them into effective system configurations and workflows.
• Configures systems (ERP or POS) to meet operational needs, including pricing, inventory, menus, room charges, discounts, accounting, purchasing workflows, financial reporting, and data analytics.
• Evaluates system performance and recommends enhancements to improve efficiency, accuracy, data integrity, and customer experience.
• Researches and documents business processes, identifying gaps and recommending technological solutions and process improvements.
• Develops and maintains configuration standards, documentation, and knowledgebase entries for assigned systems (ERP or POS).
• Provides subject matter expertise on assigned system capabilities, limitations, and integration points and best practices.
• Troubleshoots complex system issues in cooperation with other division staff and vendors.
• Coordinates with stakeholders to ensure system changes align with operational requirements, business objectives, and compliance standards.
• Participates in planning and delivery of training for end users and managers on system functionality, updates, and reporting capabilities.
• Ensures rigorous application of information security and data privacy policies in system configuration, maintenance, and support activities.
• Manages special projects related to new system deployments, upgrades, integrations, and data migrations.
• Advises management on risks, issues, and cost/benefit analysis related to assigned systems.
• Provides reports and analysis of system usage, incidents, trends, and key performance indicators (KPIs) to inform decision-making.
• Provides administrative and technical supervision (including hiring, discipline, evaluation, and training) for up to seven IT Specialists, NF-2210-04, assigned to the section.
• Reviews and approves leave requests.
• Develops section goals and staff responsibilities.
• Assigns work based on priorities, complexity, and staff capabilities.
• Directs staff who provide system analysis, configuration, and support for assigned systems.
• Develops and executes staffing plans and contractor requirements.
• Reviews and accepts, amends, or rejects work performed by subordinates.
• Provides performance ratings, approves awards, and takes corrective actions when necessary.
• Communicates assignments, milestones, and deadlines to the team provides status updates on the same to supervisor.
• Counsel employees on behavior and initiates disciplinary actions if required.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; and ensures equitable treatment of all staff.

Conditions of employment

• Must have or be able to obtain and maintain clearance for a Tier 2 (T2 (55)) Investigation Non-Sensitive National Security Sensitivity designation and Moderate Risk designation.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be current CNIC NAF employee residing in the local commuting area (50-mile radius) of Millington, TN.
• Must earn and maintain appropriate foundational and residential qualifications from the DoD Cyber Workforce Qualification Matrix (described in DODM 8140 and https://cyber.mil/wid/cwmp/qualifications-matrices) within nine (9) months.
• Must participate in a continuous learning program as described in DODM 8140. A minimum of 20 hours of Cyber Workforce related continuous professional development annually or what is required to maintain certification.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

• Broad, professional knowledge of IT systems and infrastructure, encompassing POS systems for retail, food, recreation, child & youth, and lodging operations; ERP systems, including financial, procurement, and data warehousing applications; operating systems; systems software applications; telecommunication networks; hardware components; and various cloud service models.
• Knowledge of business process analysis, requirements gathering, and workflow documentation.
• Mastery of system configuration methods and practices for assigned systems (POS or ERP).
• Mastery of integration principles and techniques for assigned systems with other enterprise applications.
• Knowledge of cybersecurity and privacy principles, including PCI compliance for payment processing where applicable to assigned systems.
• Mastery in troubleshooting complex system issues and identifying root causes.
• Skill in conducting research and applying innovative solutions to business and system problems.
• Knowledge of process for developing, scheduling, coordinating, and managing projects, relevant contracts, and resources.
• Knowledge of, and skill in of one or more of the following software applications that the CNIC NAF organization supports: enterprise applications (ERP), program support applications (point-of-sale and recreation/activity management systems), commercial global networks, on-premises datacenters, cloud-based environments, and software-as-a-service beyond service desk software applications.
• Mastery of, and skill in applying IT problem management methods and practices.
• Knowledge of, and skill in applying communication methods and techniques.
• Mastery of, and skill in applying customer support concepts, principles, methods, and practices.
• Mastery of, and skill in applying the interrelationships among different IT disciplines.
• Mastery of, and skill in applying project management principles and methods.
• Knowledge of measures or indicators of system performance and availability.
• Knowledge of systems administration concepts.
• Knowledge of a broad variety of electronic devices (e.g., desktops, laptops, tablets, access control devices, digital scanners, barcode readers, networking components, printers, mobile phones, etc.).
• Knowledge of system administration concepts for operating systems such as but not limited to Linux, iOS, Android, and Windows operating systems.
• Knowledge of organizational security policies.
• Knowledge of Personally Identifiable Information (PII), Personal Health Information (PHI), Payment Card Industry (PCI) data security standards.
• Knowledge of system architecture methodologies, infrastructure design, system integration, contingency planning, and system life cycle management.
• Knowledge of DOD and DON cybersecurity policies.
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation with assistance from or direction to technical staff within the division.
• Skill in the use of Microsoft 365 programs (e.g., Teams, Planner, Word, Excel, Power Point, Outlook).
• Skill in the effective and efficient use of planning and project/task assignment and tracking software.
• Skill and ability to develop and sustain cooperative working relationships with team members and within the organization.
• Skill and ability to work effectively with customers and outside agencies, providing information or assistance, coordinating project/work task completion, and offering effective solutions.
• Skill and ability to make sound, well informed and objective decisions. Be open to changing and new information to adapt behavior and work methods positively.
• Ability to design capabilities to find solutions to less common and more complex system problems.
• Skill and ability to communicate effectively both orally and in writing to document technical support procedures and train technical staff.
• Skill to communicate with all levels of management.
• Ability to inspire, motivate, and guide others toward goal accomplishments.
• Ability to monitor personal and work group performance and make and implement recommendations for improved productivity.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.

Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume: two-page limit, learn more here - Resume Requirements
• Proof of education: official transcripts only; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: Provide a copy of the notice of separation
• If claiming Veteran's Preference: Provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: Provide a copy of your most recent Personnel Action Report (PAR) or SF-50

*If qualifying all or in-part based on education, proof of education must be submitted at time of application for consideration.

Next steps