Supervisory Information Technology Specialist Job in Anywhere in the U.S. (remote job)

Vacancy No. IHS-25-HQ-12660450-DE Department Indian Health Service
Salary $146,481.00 to $190,424.00 Grade 15 to 15
Perm/Temp Permanent FT/PT Full-time
Open Date 1/7/2025 Close Date 1/14/2025
Job Link Apply Online Who may apply Public
Locations:
Anywhere in the U.S. (remote job)


Summary

This position is with the Office of Information Technology (OIT), Division of Customer Experience (DCX). The purpose of this position is to provide centralized enterprise-wide customer experience information technology (I/T) services to the organization and policy guidance and oversight of customer I/T experience activities. The incumbent reports to the OIT Deputy Director.

This job is open to

Clarification from the agency

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.

Duties

Program Management

  • Manage the oversight of enterprise-level procurement of end-user software, hardware and peripherals.
  • Manage the scope, schedule, and cost of projects to improve customer experience.
  • Plan and prioritize projects, obtain resources, and oversee implementation.
  • Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
  • Develop the division strategic direction to align with Indian Health Service (IHS) goals and objectives and oversee the development and implementation of agency initiatives that improve customer relations and experiences.
  • Manage customer relationship management systems, human-centered design principles, and continuous performance improvement to provide timely, reliable, and available information technology (I/T) Service Desk and I/T management services.
  • Review, evaluate, and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy.

Supervisory Management
  • Manage the Division of Customer Experience with full authority for the day-to-day operations and I/T acquisitions.
  • Manage a federated relationship with IHS Area and Site I/T leaders, including tribal relationships that seek to lessen their workload, responds to emerging requirements, and respects the exercise of tribal sovereignty.
  • Manage organizational changes throughout division, or major changes to the structure and content of the program.
  • Hire, retain, and engage staff and oversees performance management.

Budget, Acquisition, and Financial Management
  • Oversee all budget maintenance tasks and individual project budget allocation for the overall program.
  • Coordinate budget formulation, presentation, and execution with respect to agency I/T operations and customer experience needs.
  • Manage and monitor major I/T investments, such as hardware, software, contracts, and licenses.
  • Apply knowledge of a wide range of principles, procedures, methods, and concepts of budgeting to compile, consolidate, and analyze budgetary data.
  • Serve as a technical authority in analyzing and implementing procurement policies, standards, and procedures.

Communication
  • Assist the Office of Information Technology (OIT) Director and Deputy Director with the execution of all public affairs and communications, including but not limited to internal IHS communications, Tribal Consult/Urban Confer activities, and congressional engagements.
  • Represent the division to IHS Area Directors, Chief Medical Officers, Chief Medical Information Officers, Tribal Nations, Urban Programs and other federal and state organizations.


Requirements

Conditions of Employment

Selectee may be subject to a probationary period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

A one-year supervisory/managerial probationary period may be required upon selection/placement.

Confidential Financial Disclosure Form required.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

You will need to set up direct deposit so we can pay you.

Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENTS
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below.

MINIMUM QUALIFICATIONS

GS-15: One (1) year of specialized experience equivalent to at least the GS-14 grade level.

Examples of specialized experience at the GS-15 grade level
  • At the C-Suite level, leading the direction and management of health information technology customers experience, enterprise assets, digital communications, enterprise software application and information technology lifecycle;
  • Oversee large ($100M+) information technology projects/programs with multiple deliverables in a healthcare environment;
  • Integrate and troubleshoot products with new or existing products.
NOTE: You must meet all examples of specialized experience listed above.


SELECTIVE PLACEMENT FACTOR
This position requires Federal Acquisitions Contracting, Contract Officer Representative-Level III Certification (FAC-COR, Level Ill) and Federal Acquisitions Contracting, Program and Project Management Senior Level Certification (FAC-PPM, SR Level) certifications.

NOTE: You must submit proof of certifications with your application.


You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

There are no education requirements.

Additional information

This position is eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the HHS Workplace Flexibilities policy. https://www.hhs.gov/about/agencies/asa/ohr/hr-library/990-1/index.html.

Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement.

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This position is not covered by a Bargaining Unit.

This position has no promotion potential.

  • This position is being announced concurrently under the Excepted Service/Merit Promotion procedures. Please review vacancy announcement number IHS-25-HQ-12660449-ESEP/MP for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications requirements for this position, your application will be evaluated and rated under Category Rating selection procedures. Once the application process is complete, a review of your qualifications will be conducted to determine if you are qualified for this job. Qualified candidates will be assigned to a quality category. The quality categories are: Best Qualified, Well Qualified, or Qualified. Within each of these categories, applicants eligible for veteran's preference will receive selection priority over non-preference eligibles.

Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your category rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against the qualifications as defined in the qualifications section of this vacancy announcement and your responses to the assessment questions. You will be rated based on the information provided in your resume (your resume must state specific duties that relate to this position) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following.

  • Acquisition Strategy
  • Contracting/Procurement
  • Customer Service
  • Decision Making
  • Information Technology Program Management
  • Managing Human Resources
  • Oral Communication


The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Workforce Restructuring Career Transition website at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. CTAP/ICTAP documentation requirements are listed in the "Required Documents" section of this announcement.
Click here to view vacancy questions: https://apply.usastaffing.gov/ViewQuestionnaire/12660450. All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing date of, 01/14/2025, to be considered.

Required Documents

Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number.

Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:
Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: https://www.bia.gov/sites/default/files/dup/assets/public/raca/online_forms/pdf/1076-0160_INDIAN-PREF_Expires-10.31.24_508.pdf. When an Indian Preference candidate possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documentation in order to receive preference.

Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Application (http://www.opm.gov/forms/pdf_fill/SF15.pdf) along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit: http://www.fedshirevets.gov.

Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.


You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: 01/14/2025

How to Apply

To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Click 'Apply' to create an account or log in to your existing USAJOBS account.
  2. Follow the prompts to upload your resume and/or supporting documents.
  3. Read all Eligibility questions and respond accordingly. .
  4. Complete the assessment questions.
  5. Verify all required documentation is included in your application package
For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.

Agency contact information

Amber Cantu
Address
IHS Headquarter
5600 Fishers Lane
Rockville, MD 20857
US
Learn more about this agency

Next steps

You can track the progress of your application package via your USAJobs account. You will receive an acknowledgement from USAJobs that your submission was successful once we have received your on-line occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJobs Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed are received, legible and accurate. HR will not modify answers submitted by an applicant.

HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.

~ ~ ~ Indian Health Service is an Equal Opportunity Employer ~ ~ ~


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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