Supervisory Information Technology Specialist

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Serves as a first level supervisor planning, directing, organizing, and exercising control over nonsupervisory IT positions. Performs duties as a Supervisory Information Technology (IT) specialist providing a wide range of Gaming IT services tailored to support critical command, control, and mission information, processes, and systems. As high-level Supervisory technical specialist, manages the global operations, sustainment and maintenance of a full spectrum of complex Enterprise Gaming IT services for the organization. Overseas and directs the implementation of emerging technologies and IT trends. Applies advanced IT principles, concepts, laws, policies, methods, standards, and practices to plan and carry out difficult, unique, and complex assignments and develop new methods, approaches, and procedures. Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT services throughout the gaming organization. Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues. Applies laws, regulations and DoD policies governing IT to the organization's business requirements, and provides related briefings to senior leadership, and commercial counterparts. Develops performance management plans and performance measurement methods and tools. Applies methods for identifying and resolving IT workforce issues. Develops goals and objectives to support the organization's Information Technology Strategic Plan. Prepares the budget submission in support of the IT Capital Plan. Manages the operations support budget. Directs the development of an enterprise IT modernization plan. Using knowledge of the interrelationships of multiple IT disciplines, advises senior management and other senior IT professionals on solutions to a wide range of IT issues. Serves as a senior expert or consultant to top agency management officials. Responsible for developing and implementing information security and information assurance policies, principles, and practices. Performs supervisory personnel management responsibilities. Structures assignments and reviews work of subordinates based on priorities and deadlines, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Assure mission and accuracy requirements are complete; selects employees; hears and resolves grievances and complaints; initiates and advocates appropriate corrective and/or adverse action for performance or conduct; schedules and grants leave; identifies training needs; develops and implements training plans. Supports the agency's EEO program through allocation of personnel to participate in community outreach and recruitment programs, ensures full cooperation of employees with EEO office officials. Advises employees in advance of performance expectations. Provides proper guidance and direction, continuous feedback on strengths and weaknesses, and holds employees responsible for satisfactory completion of work assignments. Appraises performance within established Air Force guidelines and timeframes. Provides and advocates appropriate recognition and feedback for employee performance and contribution, using the full range of honorary and monetary awards. Practices sound position management by periodically reviewing organization structures and functional assignments to ensure position descriptions are accurate. Ensures education in and compliance with security directives and good safety and health directives in all work areas. Ensure all known security violations reported to the proper authority immediately when discovered. Deploys as required to immediately analyze, devise, integrate, implement, and support gaming activities. Implements systems, applications, and new technologies in comprehensive and supportable architectures that meet leaders', operators', staffs', and support team mission needs. Understands, interprets, analyzes, develops, and executes strategies, policies, and procedures that implement and support gaming operations. Examines and evaluates alternative means of satisfying user requirements. Suggests technically feasible approaches and makes recommendations to the user. Evaluate vendor-developed software to ensure defined subject-matter requirements can be accommodated. Conducts feasibility studies to evaluate software already in use in other private organizations. Evaluation usually requires deviating from traditional methods in that the employee researches trends and patterns to develop new and improved methods or to formulate criteria. Implements state-of-the art techniques and technology. Ensures integrity and security of systems and equipment. Modifies and adapts precedent solutions to unique or specialized requirements.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13059436

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires that the incumbent be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/24/2026

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Progressive experience with Gaming IT fields. Experience with Gaming business and management principles involved in strategic planning, resource allocation, cost/benefit analysis, leadership technique, and coordination of people and resources. Supervisory experience to include hiring, performance management, employee discipline, and dispute resolution.

Knowledge, Skills and Abilities (KSA's):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. The ability to manage Gaming IT operations across a large organization or enterprise in the areas of planning, acquisition, development, information assurance and security, and lifecycle management.

**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.

All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified, and you will no longer be considered for this position.

(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Diploma/ GED
• Disability Letter (VA)
• License
• Other (1)
• Other (2)
• PCS Orders
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

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