Clarification from the agency

This position is open only to CTAP and RPL eligible applicants.

• Supervises a group of GS-5 to GS-7 level administrative support staff by evaluating and managing flow of work within their Section. Assigns daily tasks equitably and appropriately in a manner that will assist in attaining optimal efficiency in administrative support functions. Identifies changing needs for technical and administrative support and revises office operations to meet changing needs. Incumbent has staff on during business hours and after normal business hours with operators.
• Responsible for management of expendable supplies and for management of non-expendable equipment, including but not limited to automated data processing (ADP), Audio Visual and/or other computer-based equipment. Maintains accurate inventories and accounting for the use of all assigned equipment, supplies, space, and fiscal resources. Reviews annual inventory documents for accuracy and resolves discrepancies. Provides guidance and assistance in preparing plans for acquisition of equipment. Supervises and maintain systems for record keeping including timecards, and other financial reports.
• The incumbent serves the facility's authority in determining appropriate eligibility for applicants to our health care system. Incumbent is responsible for providing timely and accurate adjudication of all requests for access via enrollment applications. The incumbent will be responsible for maintaining an accurate enrollment database for the facility and Community Based Outpatient Clinics (CBOCs). Incumbent will report enrollment trends to senior management for planning purposes and targeted Outreach events.
• The incumbent serves as the Facility Enrollment Coordinator, Tricare/ChampVA Coordinator, Integrated Disability Evaluation System alternate point of contact, and Returning/Combat Veteran point of contact. Incumbent will be responsible for overseeing and maintaining the Diagnostic Measures Reports related to eligibility and preregistration activities. The incumbent also serves as the enrollment liaison between VHA (Salt Lake City VA Medical Center) VBA (Salt Lake City VA Regional Office), Department of Defense (DoD), and local Veteran Services Organizations (VSO). Represents facility leadership in multiple settings related to eligibility and enrollment activities, such as town hall meetings, briefings for returning veterans, retirees, and active duty workshops, etc. Serves as the Master Patient Index (MPI) POC. Responsible for processing Exceptional Handling and Patient Data Review cases and resolving Integration Control Numberissues and exceptions in Vista on a daily basis, as well as resolving any other data quality issues brought to their attention by the national Identity Management Data Quality team.
• Directs the facility's pre-registration activities, to include: producing and maintaining more accurate demographic and health insurance information within the VistA database; monitoring and maintaining demographic and insurance fields; conducting pre-registration phone calls to veterans and family members to update information; and provision of exceptional customer service to veterans and facility stakeholders.
• The Eligibility and Enrollment, Decedent Affairs, and Medical support assistants Programs require variable and, in some areas, detailed training. The incumbent is responsible to independently develop, administer, and maintain training materials on all aspects of each of these areas. Training of current multi-disciplinary staff in all patient areas on the process of administering a means test, conduct ongoing formal training for frontline PBS staff in all facets, including registration, intake, and Vista software usage for eligibility. Responsible for implementing communication and education activities at the local level to disseminate enrollment and health benefits eligibility information (i.e., special programs such as combat Veterans, women Veterans, environmental exposure, display of enrollment posters, handouts, and other information material, etc.).
• This Supervisory Position will continually monitor the program utilizing reports (which the incumbent develops and implements to monitor data) that produce conclusive data and ensure the integrity of the SLCHCS Enrollment Section programs. Incumbent will also provide training and program management for all Health benefit renewals, hardship and waiver applications, exemption from financial disclosure, reenrollment, determination of emergent and or humanitarian conditions, etc.
• Additional duties as assigned.

Work Schedule: Monday -Friday, 8:00am-4:30pm
Telework: Not eligible for Telework.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration Specialist/PD129990
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved/Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to work directly, responsibly, effectively, and efficiently with administrative and clinical personnel in and out of the facility, and professionals and administrative staff at the direct service delivery level; Demonstrate an appropriate combination of judgment, patience, persistence, and possesses highly developed communication and customer service skills; Knowledge and skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of the Enrollment and eligibility, Decedent Affairs, and Medical Support Assistants section effectiveness and/or organization goals; Comprehensive knowledge of the SLCHCS program goals and objectives, the sequence and timing of key program events and milestones, methods of evaluating the worth of program accomplishments, and work processes and administrative operations; Teaching skills to train staff on scheduling, insurance capture, consult management, clinical computer application, eligibility, and enrollment; Knowledge and understanding of recognized reference standards, medical, legal, and regulatory requirements, and administrative practices to apply analytical and evaluative techniques to identify, consider, and resolve issues or problems of a procedural or factual nature as they relate to the National Enrollment Office; Ability to effectively collaborate with physicians/medical staff, managers, administrators, Central Office staff internal and external stakeholders to gather information/data; Knowledge of analytical, fact-finding, and investigative skills and techniques, to gather factual evidence of compliance or non-compliance with performance goals and regulations, validate data and develop reports for HAS leadership; Knowledge of and skill in data management principles and concepts, as it relates to automated systems, computer programs and data sources. Ability to use the computer for electronic communication, work processing, and data analysis.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree or a LL.B. or J.D., if related to the position .

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.).

You will be rated on the following Competencies for this position:

• Administration and Management
• Analysis and Problem Solving
• Communication
• Computer Skills
• Human Capital Management
• Manages Resources
• Technical Credibility

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching and carrying objects such as files/binders and lifting moderately heavy equipment or other items weighing less than 20 pounds such as Tandberg video equipment or VA informational brochures. The position requires travel (primarily within the facility geographic area) involving day trips, with occasional overnight trips. Work also requires spending time performing keyboarding duties and speaking on the phone for extended periods of time.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• Separation Notice (RIF)

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Other (1)
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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