Clarification from the agency

Applications will be accepted from current VISN 6 employees from the following locations - Ashville, NC, Durham, NC, Fayetteville, NC, Hampton VA, Richmond VA, Salem, VA and Salisbury, VA only

Serves as the Section Chief of the Behavioral Health Section located within the Outpatient Ambulatory Care Section.

Manages and leads the programs related to Outpatient Ambulatory Care, which include, but are not limited to medical support staff for Behavioral Health Section.

Performs a full range of first line supervisory duties for (2) GS-0679-08 Supervisory Medical Support Assistants positions and performs a full range of second line supervisory duties for (2) GS-0679-07 Lead Medical Support Assistants, (19) GS-0679-06 Advanced Medical Support Assistants and (1) GS-0679-05 Medical Support Assistant positions. These positions are spread-out through multiple locations (which includes Wilmington HCC, Jacksonville CBOC and Brunswick CBOCs) these services provided by the Fayetteville Coastal Healthcare System.

Performs/carries out the following supervisory duties:

plans the work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for the completion of work; has regular meetings with subordinates in different sites of care to plan for daily, weekly, and long term needs and to adjust schedules accordingly; assigns work to subordinates based on priorities, the selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; sets priorities and assignments and provides 'tasks and duties' via suspense's, and other work assignments to match the demands to the employee; evaluates the work performance of subordinate sand is responsible for their performance plans/standards, evaluations, and ratings; gives advice, counsel, or instruction to employees on both work and administrative matters; serves as a mentor, coach, instructor, and subject matter expert to direct and indirect reports; interviews candidates for positions in the unit; recommends appointments, promotions, or reassignments to such positions; hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases; proposes and works with HR (for guidance on proper methods and documentation) to issue disciplinary actions; identifies developmental and training needs of employees, providing or arranging for needed development and training; works with subordinates on personal developmental needs and service level education required for proper job success; finds ways to improve production or increase the quality of the work directed; employs lean management thinking, system redesign principles, and other change leadership concepts in order to promote efficiencies and strive for highest standards; exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank; ensures the reasonable equity (among units, groups, teams, projects, etc.) of performance standards and rating techniques developed by subordinates or ensuring comparable equity in the assessment by subordinates; makes decisions on work problems presented by subordinate supervisors, team leaders, or similar personnel; evaluates subordinate supervisors or leaders and serves as the reviewing official on evaluations of supervisory and nonsupervisory employees rated by subordinate supervisors; recommends selections for subordinate supervisory and nonsupervisory positions; recommends selections for work leader, group leader, or project director positions responsible for coordinating the work of others, and similar positions; hears and resolves group grievances or serious employee complaints; reviews and approves serious disciplinary actions (e.g., suspensions) involving supervisory and nonsupervisory subordinates; makes decisions on non-routine, costly, or controversial training needs and training requests related to employees of the Service; determines whether contractor performed work meets the standards of adequacy necessary for authorization of payment; approves expenses comparable to within-grade increases, extensive overtime, and employee travel; Assists the healthcare groups in the development of local policy guidance and procedures for workload management.

Perform other directly related duties as assigned.


Work Schedule: Monday - Friday, 8am-4:30pm. This position will also be required to be available for rotating shifts, weekends, and holidays due to the fact that some of this position's subordinates are required to work these schedules.

Telework: Ad Hoc - as determined by the agency policy
Recruitment/Relocation Incentives: Not Authorized
Position Description Title/PD#: Supervisory Medical Administration Specialist/PD083920 and PD083830

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Pre-employment physical required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026.

Special Placement Factor: Demonstrates a proven track record of supervisory experience, leading teams, mentoring employees, and fostering a collaborative and results driven work environment.

Preferred Experience: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience. Well-versed in managing team performance and implementing process improvements for the growth of the service and staff. Knowledgeable with experience of the demands between leadership and employees. Supervisory experience required

GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Examples of specialized experience include but are not limited to: gathering information, identifying and analyzing issues, developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting; the incumbent's knowledge requires skill in applying analytical and evaluative techniques to issues of a procedural nature which are readily observable and subject to written guidelines. Work requires knowledge of HAS operations to manage recurring and ongoing training needs and to resolve individual performance measures. At this level, the incumbent deals with daily operational issues and does not analyze or evaluate overall operations, major issues, goals, and objectives. The work involves applying established methods to system application problems and referring problems not resolvable at the user end.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Examples of specialized experience include but are not limited to: gathering information, identifying and analyzing issues, developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting, application of qualitative and quantitative analytical techniques that frequently require modification to fit a wider range of variables; responsible for providing a high level of administrative support to the health administration service, upper management, and other clinical services. This includes/involves: the provision of supervision and oversight to an officially established subordinate work unit of Lead/Advanced Medical Support Assistants; the management of programs related to Outpatient Administrative Support (e.g., medical support staff for Scheduling Operations, Behavioral Health, and Specialty Care clinics etc.); by performing various administrative duties/functions related to the health administration services and its services/programs.

You will be rated on the following Competencies for this position:

• Administration and Management
• Communications
• Computer Skills
• Customer Service
• Technical Competence
• Veteran and Customer Focus

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work of this position is primarily performed in a normal office/clinical setting. The work areas are adequately lighted, heated, and ventilated.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

This position may require occasional travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Resume
• SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps