Clarification from the agency

Open to current, permanent Business Office employees at Tennessee Valley Healthcare System ONLY.

The position is located in the Business Office at Tennessee Valley Healthcare System. The Supervisory Medical Management Specialist is responsible for providing high level of administrative support to the Business Office, upper management, and clinical services. This includes/involves the provision of supervision and oversight, as a second line supervisor, to an officially established subordinate work unit. The management of programs related to administrative support; by performing various administrative duties/functions related to the Business Office and its services/programs.

The position may also be required to be available for rotating shifts, weekends, and holidays since some position subordinates are required to work these schedules.

Duties will include but are not limited to:

• Sets priorities and prepares schedules for completion of work.
• Makes assignments based on priorities.
• Ensures timely performance of a satisfactory amount and quality of work.
• Reviews work products and accepts, amends or rejects the work.
• Gives advice, counsel, or instructions to employees on both work and administrative matters.
• Identifies developmental and training needs of employees and provides or makes provisions for such effectiveness of operation and compliance with policy and regulations and institutes necessary changes in order to meet established or new organizational Mission requirements.
• Relates with both professional and clerical staff on all administrative technical functions associated with the day to day operations.
• Interacts with individuals at all levels in the VA and the public.
• Secures the cooperation of various VA medical center personnel in the application of administrative practices designed to increase program effectiveness, economy and operation, maximum patient care and maximum long range planning.
• Initiates, establishes, develops and implements comprehensive policies, processes and procedures through direct contact, telephone and/or written analysis to monitor success.
• Develops, oversees, and maintains data in a format which provides current information necessary for use in the decision making process.
• Performs trend analysis and utilization analysis and directs program development, adjustment, or implementation based on analysis.
• Assures that all standard operating procedures, hospital memorandum, etc., are pertinent, relevant and current.
• Assures that changes made by VA management, Headquarters, and reviewing bodies are incorporated.
• Performs a variety of interrelated, nonstandard assignments involving a wide range of problems.
• Implements, Identifies and interprets policy and procedure regulations and revises statements regarding such matters.
• Handles a wide variety of administrative problems in coordinating the clinical operations emanating from the emergency room and admissions areas.
• Establishes appropriate administrative and operational procedures with other areas for coordinating the delivery of care and for resolving significant problems interfering with efficiency of operations impacting on care provided.
• Plans and organizes manpower and equipment so they are effectively and economically utilized.
• Reviews work products and accepts, amends or rejects the work.
• Any duties assigned.

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.
Telework: Adhoc
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Management Specialist/PD70986-0
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Supervisory Probationary Period may be required.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

In addition to meeting the time-in-grade requirement, applicants must meet one of the following:

• Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that are typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-9) in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as Supervising, planning, directing, and managing both, technically and administratively a wide variety of complex programs of a medical center. (The programs provide a comprehensive range of medical, surgical, psychiatric, alcohol/drug treatment, nuclear medicine, physical medicine, rehabilitation, and prosthetic services to the Veteran population.) Thorough knowledge of VA policies, directives, and regulations on Business Office Programs. Knowledge of facility and VA strategic plans, goals, and objectives. Knowledge of advanced management and organizational principles particularly in planning, programming, and staffing. Skilled in analyzing and evaluating methods to determine program effectiveness and knowledge of advanced scheduling techniques and personnel logistics to insure adequate staff coverage. Establishing short- and long-range goals for the sections and participating in staffing and budget plans each year. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M.,if related. (Transcripts must be submitted at the time of application.) OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the second year of graduate level education when combined, is equivalent to 100% of the qualification requirement. (Transcripts must be submitted at the time of application.)

You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position:

• Administration and Management
• Communication
• Critical Thinking
• Managing Human Resources
• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. There is walking, bending and reaching required such as for filing or locating material, and carrying items such as reports, documents, and supplies. Entering data and word processing on a personal computer may result in physical problems from the effects of repetitive motion and eyestrain.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Other (1)
• Performance Appraisal
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps