Supervisory Medical Support Assistant - Community Care Job in Topeka, KS

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Internal to an agency

  Current federal employees of the hiring agency that posted the job announcement.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total Rewards of a Allied Health Professional

ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING:

• The Supervisory MSA at this level plans and directs programs at the medical center. They have full responsibility for supervising at least one subordinate MSA team leader, or equivalent administrative patient support staff in an interdisciplinary setting.
• The employee has administrative and professional responsibility for planning and directing the subordinate Lead and Advanced MSAs' activities.
• Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
• Works collaboratively in an interdisciplinary coordinated care delivery system model for VA Community Care which impacts Primary Care, Behavioral Health, and Specialty Clinics and performs all related duties, customer service, and other duties as assigned for the proper and timely treatment of patients; assures appointment schedules are maintained by MSA staff for one or more non-VA outpatient clinics.
• Assures that front line contact with patients and staff is professional and courteous by setting the tone concerning quality of healthcare services at the VA.
• Ensures that all necessary health/administrative information are integrated into the electronic health record by overseeing scanning/indexing of these documents directly or by routing the documents to the appropriate department for processing.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of requests, and provides the information desired using privacy rules and established departmental processes.
• Trains staff on the requirements of VHA Scheduling and Consult Directives and completes accurate scheduling and consult management responsibilities.
• Independently manages position responsibilities with little supervision, as well as sets priorities and deadlines, adjusts the flow and sequencing of the work to meet team and patient needs, and performs other related duties as assigned.
• Assists staff with a variety of clerical duties in one or more outpatient settings that provide a variety of medical and behavioral health services.
• This position may include other administrative assignments necessary to meet the mission of the VAEKHCS.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/20/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12812943.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.