Duties
What will I do in this position if hired?
This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA.
In this Supervisory Program Analyst position, you will provide oversee and development of teams within the claim's office.
Typical assignments include:
- Performing both quantitative and qualitative analysis.
- Developing, distributing, and monitoring reports to support performance tracking and of staff productivity.
- Collaborating across claims offices to ensure consistent application of policies, information sharing, and problem-solving.
- Supervising and assigning work to small teams, manage performance, and provide guidance as necessary to ensure team success.
- Communicating clearly and effectively with claimants and staff, both in writing and verbally, to respond to inquiries and provide guidance.
- Representing the claims office in interactions with claimants and staff.
- Researching and resolving unique issues, document case management activities, using office-issued guidance.
- Providing clear explanations of information to staff and claimants.
- Meeting with claimants in person at the claim's office or other public spaces as part of the claims process.
- Rebuilding trust and credibility through professional and effective interactions with claimants.
- Performing additional tasks as assigned to support the overall mission of the claims office.
What else do I need to know?
This position will be hired into a temporary 2 year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.
Requirements
Conditions of Employment
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust - Moderate Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs, please visit OPM Investigations.
Conditions of Employment:
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- Selective Service registration required.
- Travel may be required.
- Please review the Additional Information section for additional key requirements.
Qualifications
All qualifications and eligibility requirements must be met by the closing date of the announcement.
To qualify for this Supervisory Program Analyst position at the IC-13 level, you must possess one full year of specialized experience equivalent to at least the IC-12 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:
- Analyzing, evaluating, and/or improving the efficiency and effectiveness of internal administrative operations, organizations, management structures, or agency missions;
- Leading a staff that performs a broad range of duties; and
- Providing technical advice to senior agency officials concerning program management, program improvement, or program review issues.
Please read the following important information to ensure we have everything we need to consider your application:
- Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
- Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility and qualifications.
- Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience.
Are you qualifying based on your work experience?
- Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the occupational series, grade level, and dates in which you held each grade level.
- Are you a current or former FEMA Reservist/Disaster Assistance Employee (DAE)? To accurately credit your experience from intermittent positions and Reservist Deployments, you must list the dates (from MM/DD/YY to MM/DD/YY) of deployments that are relevant to your qualifying experience, along with the job title and specific duties you were responsible for during each deployment.
- Determining length of General or Specialized Experience is dependent on the above information. Failure to provide the above information in your resume may result in your application being found "not qualified."
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provides valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
Education
No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above by 11:59pm (EST) on 10/21/2024.
Please note that this announcement may close sooner than the published close date if the application limit is reached.
- To begin, click the "Apply Online" button on the job announcement posting.
- Follow the directions to register or login if you have an existing account.
- Submit all required documents and complete the assessment questionnaire.
- Upon completion of your application, you will receive an acknowledgement email.
Incentives may be offered depending on funding availability, the difficulty of positions to fill, and qualifications of applicants
If you have questions about this announcement or the application process, please contact the Human Resources Specialist listed in the Agency Contact Information prior to the close of the announcement.
An employee, job applicant, or an individual acting on behalf of the employee, may request a Reasonable Accommodation by emailing fema-ocr-ra@fema.dhs.gov with "time sensitive" in the subject line.
To review the common definitions of terms found in this announcement, please visit the DHS Common Definitions page.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Review your job status on your Application Dashboard. Your application dashboard is where you can view your application status and review your notifications sent by the hiring agency regarding your application
Next steps
If you are found qualified, you may be referred to the hiring manager for further consideration. The hiring manager will review the list of qualified candidates and may conduct interviews of some candidates. Failure to complete the interview may result in removal from consideration.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to respond, fail to meet the conditions of employment, or fail any other pre-employment requirements (such as the background investigation), we may rescind a tentative job offer.
For information on the Federal employment application process, please visit the USA Jobs Help Center. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management (OPM) guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The OPM must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.