Clarification from the agency

AREA OF CONSIDERATION: Open to current, permanent Milwaukee VA Medical Center employees only (includes CBOCs and VCS).

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, WI (695)-a Level 1a Complexity VHA Facility. This position is organizationally aligned under the Medical Information Systems Division to the Program Manager of Benefits Management. The employee serves as a program analyst performing analytical and evaluative work of programmatic aspects of organizational operations and management. Assignments involve data gathering, analysis, and interpretation. The employee supervises Medical Supports Assistants assigned throughout Benefits Management .

DUTIES:

• Provides administrative and business support to the Program manager of Benefits Management in meeting local and national mandates for performance measures.
• Assists the Program manager of Benefits Management with gathering and interpreting performance data, financial data, and workload data.
• Assists SMA with human resource tracking, VATAS, and other administrative activities within Benefits Management.
• Formulates recommendations for modifying, revising, and/or implementing procedures to improve the effectiveness and efficiency of Division programs.
• Responsible for solving problems through the selection and application of a variety of standard analytical techniques and procedures.
• Reviews information and applies standard analytical techniques.
• Skill in applying analytical and evaluative techniques to the identification, consideration and resolution of issues and problems of a procedural and /or factual nature.
• Skill in conducing interviews with supervisors and employees to obtain information necessary to evaluate and analyze the issues of the assignments.
• Reviews work completion reports to ensure accuracy and compliance with organizational standards.
• Establishes, directs, and manages a complex system of clerical support.
• Exercises human resources responsibility by initiating requests for recruitment, interviewing and selecting employees, planning and assigning work, and maintaining accurate and current position descriptions.
• Sets priorities and establishes schedules, evaluates performance, identifies training needs, provides counsel, and recommends disciplinary action as required.

Work Schedule: 8:00am to 4:30pm; Monday through Friday.
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Program Analyst/PD252840
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you may/will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

SPECIALIZED EXPERIENCE (GS-9 Level): Do you have one full year of specialized experience at the next lower grade (GS-7) that has equipped you with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled? Specialized experience includes, but is not limited to: The ability to appropriately and courteously relate to internal and external customers. Maintenance of confidentiality of patient/employee information, electronic and print. The ability to work and function in the medical center in a safe manner, including infection control and the correct operation of equipment. The skill in applying analytical and evaluative techniques to the identification, consideration and resolution of issues and problems of a procedural and /or factual nature. Knowledge of the principles, concepts, and methodology of line programs.

OR

EDUCATION (GS-9 Level): I am substituting education for the experience required for the GS-9 level which is 2 full years of progressively higher level graduate education leading to Master's Degree or a Master's or equivalent graduate degree. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

OR

COMBINATION OF SPECIALIZED EXPERIENCE AND EDUCATION (GS-9 Level): I possess a combination of education and experience to qualify at the GS-9 level. (TRANSCRIPTS REQUIRED)

You will be rated on the following Competencies for this position:

• Compliance
• Lead or Supervise
• Organizational Performance Analysis
• Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending. No special physical qualifications are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps